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what do i do?

241 Views 4 Replies Latest reply: May 5, 2012 8:47 PM by Strat09 RSS
white girl Calculating status...
Currently Being Moderated
May 5, 2012 1:39 PM

My IPhone back broke off my phone. I took it to the apple store where it was looked at. They said my warranty was voided because some screws were gone. I looked closely and they were there just broke. What do I do? Do I drive an hour out of my way to go back and tell them their mistake or do I suck it up and throw my phone away???

iPhone 4S
  • stevejobsfan0123 Level 7 Level 7 (30,500 points)
    Currently Being Moderated
    May 5, 2012 1:41 PM (in response to white girl)

    Even if the screws are not missing, it sounds like they were tampered with. Thus, your warranty would still be voided.

  • KiltedTim Level 8 Level 8 (35,985 points)
    Currently Being Moderated
    May 5, 2012 4:06 PM (in response to white girl)

    They will replace it for US$199. $49 if you bought Apple Care+ when you got the phone.

  • Jamalam10 Level 1 Level 1 (35 points)
    Currently Being Moderated
    May 5, 2012 4:35 PM (in response to white girl)

    I'd suggest phoning your nearest Apple Store, and talking to one of the members of staff. Mention that these screws are still in place, but are damaged from the impact. Depending on the advice given, go back into your nearest store to find a solution; they may take closer look and explain deeper. Maybe out of good will perform an exchange.. But that all depends on how customer friendly they are when it comes to issues like this, different companies hande situations differently; on the other hand, they are able to offer a replacement (A brand new iPhone ..) at a small reasonable fee. Also I'd confrm they're also unable to fix the back covers.

     

    Here in th UK the lady sad, they where unable to fix the front screen.... But only the back, I never questioned the back glass for the iPhone 4. As it was the front screen which was infact broken.

     

    Hope this helps..

  • Strat09 Calculating status...
    Currently Being Moderated
    May 5, 2012 8:47 PM (in response to white girl)

    Just look on ebay for oem rear of iPhone ( name if 4 or 4S) and buy it, then search for 2 new screws ( they use penatlobe or cross, try here  http://www.directfix.com/product/IP-2466.html

     

    hope it helps.

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