6 Replies Latest reply: May 5, 2012 3:39 PM by stevejobsfan0123
kcjoley Level 1 Level 1 (0 points)

My daughter got an ipod touch last week and dropped it, shattering the screen.  Friends said they have taken theirs to an Apple store and it's been replaced free of charge.  We went to one today and were told that since the damage is "superficial" rather than technical that it would cost $99.  The associate said that if the device were not functional it would be replaced for free.  Sounds backwards to me and I would like to know if anyone else has had a similar experience?

iPod touch