Currently Being ModeratedApr 10, 2012 11:14 AM (in response to qld_sarah)
Make sure that you are performing a Factory Default Reset on the AirPort Express as follows:
Power down the Express for a few minutes
Hold in the reset button and keep holding it in for an additional 7-8 seconds while you simultaneously plug the Express back in to power
Release the reset button after the hold period and allow 40-45 seconds for the Express to restart to a slow, blinking amber light
It is now ready to be reconfigured
Currently Being ModeratedApr 10, 2012 11:30 AM (in response to Bob Timmons)
Thanks Bob. The result is what happens after I have reset the AP Express.
Currently Being ModeratedApr 10, 2012 1:18 PM (in response to qld_sarah)
A few users have reported some issues with AirPort Utility 6.0, which is included with Lion.
Suggest that you download and install AirPort Utility 5.6 for Mac OS X Lion to see if that will behave better.
Currently Being ModeratedApr 11, 2012 7:53 AM (in response to Bob Timmons)
Ok. I tried that, and it seemed to get a bit farther. What happened this time was that the AP Express seemed to not restart after joining the network, and then AP Utility couldn't find it. It's still flashing slow amber, but AP Utiltiy cannot see it unless I factory restore it.
Currently Being ModeratedApr 11, 2012 8:20 AM (in response to qld_sarah)
For the AirPort Express to "join" the network correctly, it must receive the following information:
1) Name of the wireless network
2) Password of the wireless network
3) The exact type of security setting that the wireless network is using
You probably know 1) and 2), but may not know 3). The Express will never join the network until all three settings are correct.
What device is providing your wireless network there? You may need to get into the settings of the device to learn the exact type of wireless security that it is using.
Or, if the device was furnished by your Internet Service Provider, they can probably tell you what kind of wireless security the router is using.
Once you find out the exact type of wireless security, post back and I will give you a step by step for the setup of the Express.
Currently Being ModeratedApr 12, 2012 5:27 AM (in response to Bob Timmons)
It's a WPA-PSK, which I'm assuming AP Utiltity calls it WPA - Personal. I know the password is correct, because I can successfully join devices to the network with the password I'm currently using. The AP Express worked on this network previously with no issue. I'm sure the router is far from being a "good" router.
Manufacturer: 2Wire, Inc. Model: 2701HG-G Gateway Hardware version: 2700-100618-005 Software version: 188.8.131.52-enh.tm
The error message:
AirPort Utility was unable to find your AirPort wireless device after restarting. The settings for this AirPort wireless device have been successfully updated, but there was a problem re-joining the wireless network or finding the AirPort wireless device. You may need to select your network from the Wi-Fi menu and try again.
Currently Being ModeratedApr 12, 2012 5:45 AM (in response to qld_sarah)
WPA has different favors.....AES and TKIP.
If you are selecting WPA2 Personal and it is not working, then use the WPA/WPA2 setting on the next setup try.
Currently Being ModeratedApr 12, 2012 6:36 AM (in response to Bob Timmons)
2-Wire WPA-PSK-AES = Apple WPA2 Personal
2-Wire WPA-PSK-TKIP = Apple WPA/WPA2 Personal
Currently Being ModeratedApr 13, 2012 4:50 AM (in response to Bob Timmons)
Thanks for your continued support, Bob. I get the exact same result with both of those settings. It's strange because the AP Express seems to indicate that it is restarting by going momentarily to a solid amber light and then back to a slow flashing amber. Once it does that, it isn't recognized by the utility, or the from the wi-fi menu. Perhaps it's time for a hardware repair?
Currently Being ModeratedApr 13, 2012 7:46 AM (in response to qld_sarah)
At this point, I would suggest that you change the name of the wireless network that the 2-Wire router is producing, as well as the password.
If the Express still cannot connect, it is time to suspect a defective AirPort Express.
Currently Being ModeratedMay 4, 2012 2:45 PM (in response to Bob Timmons)
Bob - how'd you find that out?
I am connecting AE via Windows 7 and Modem - Playing Itunes on Airplay. It all connected except no sound. Plat To on the Windows Media Player is working absolutely fine.....any ideas?
Currently Being ModeratedMay 5, 2012 1:13 AM (in response to k1bb5)
I meant Play To works fine through the speaker (Sonos Play 5) via AE. And even stranger if I put headphones into the AE I can actually hear the music so no issue with communication. Why would sound be coming out of the speaker fine with Windows Media Player but not with ITunes? But stranger still is how the music can be heard with head phone in the back of AE.
Currently Being ModeratedMay 5, 2012 4:14 PM (in response to k1bb5)
Ok all sorted myself. Needed to lose the wifi capability on AE and then have network cable plugged from AE to Sonos plus a 1/8 mini stereo cable. https://sonos.custhelp.com/app/answers/detail/a_id/1241/
Looks like a bit os a tussle between Apple and Sonos.