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Iphone 4 :: nothing syncs since upgrade to iOS 5.01

1738 Views 10 Replies Latest reply: May 12, 2012 11:55 AM by Chelvis RSS
Jwrbloom Level 1 Level 1 (0 points)
Currently Being Moderated
Jan 23, 2012 8:41 PM

I searched for a solution, but I didn't really find anything that matched.  Ever since I upgraded to iOS 5.01 (iTunes 10.5.2 (11)) nothing syncs.  As best as I can tell I have all my settings for iCloud and WiFi sync.  Contacts aren't syncing.  Apps aren't syncing.  I've tried turning settings off, rebooting phone, turning settings back on. 

 

My main issue are the Contacts.  I'm a heavy user of Contacts, especially using groups.  I hate the idea of having to add Contacts to both my desktop and phone, and I'm getting to a point where it's getting cumbersome remembering which contact information is on which device.

  • therealikt Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jan 23, 2012 9:38 PM (in response to Jwrbloom)

    go into your Address Book if you are using OSX Lion. Sometimes iCloud copies all your existing contacts into a nother group called "iCloud" - then deletes them off your computer. So when iTunes goes to look for contacts, it doesn't see them anymore.

     

    Highlight them all (alt-a) then drag them into a new group and sync that way.

  • Chelvis Calculating status...

    I'm having a similar issue of everything but contacts suncing. Did you find a solution for your issue?

  • adam-osman Calculating status...

    This is an iCloud issue. Solution:

    On your iDevice,

    Go to: Settings > iCloud > Contacts > SWITCH OFF.

     

    Then use your computer to sync as normal.

  • ewpoirier Calculating status...

    Doesn't help, still no syncing of contacts despite being synced via USB. The contacts on the iPhone do not sync, rrrrrrr.

  • Chelvis Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 12, 2012 11:55 AM (in response to Jwrbloom)

    I found this in another thread and it worked for me.

     

    Just an update for you all.

     

    I contacted apple-care and had no luck (after 2hrs on phone they ended the conversation with "we've never seen this before, we'll do some research and get back to you"). That was 2 mths ago and I've not heard back so I assume they're still researching???

     

    Anyway I discovered my next door neighbor is a mac wiz (never knew this until the other week) and he fixed it in about 5 minutes. Here is what he did (so he says):

     

    * Make sure iPhone is not also trying to sync contact from another source (like Exchange, Google mail, etc..)

    * Plug iPhone in to computer and turn off contact syncing then sync again

    * Disconnect iPhone

    * Quit Address book, iTunes, iCal etc..

    * go to (user home folder)/Library/Application Support/AddressBook and move all the contents of that folder with the EXCEPTION of the Metadata folder to your desktop (in case you need to restore them).

    * open iSync from your applications, go to Preferences, and click reset Sync History.

    * Reopen AddressBook

    * Connect iPhone to iTunes and set up your iPhone to sync contacts as you want them.

     

    I hope this helps everyone - it worked for me!

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