1 2 3 Previous Next 30 Replies Latest reply: Oct 6, 2012 12:09 AM by vinnyvg Go to original post
  • 15. Re: Has any experienced long waits for Apple quality assurance in iTunesConnect?
    WesternLight Level 1 Level 1 (0 points)

    I guess I am one of the lucky ones. I just had my first book approved and appear in iTunes in a little over a week - 8 days actually. I have no idea what determines this time?? But it can be very frustrating! rk

  • 16. Re: Has any experienced long waits for Apple quality assurance in iTunesConnect?
    vinnyvg Level 4 Level 4 (1,730 points)

    First..apologies for a post full of typo's - fat fingers..small keypad + lack of care!

     

    Second thanks for your time in making a reply.

     

    The  frustration and  I suppose anger .. that is that Apple created an application  or modified Pages  - which again is primarily for the written word not pictorials -and  the end product is geared to iPad and its next genrations.

     

    A follow up comment I recieved was about " enhancing the vieweres experience ( while using mutlifunction iPads ) and rich content".

     

    I may have missed posts about problems for authors of words only books - but it seems content problems are evident for people like me hwo  want  to create "photo books' with captions and or very little text content.

    A second follow up  suggested  that my text needed to comply with EPUB... captions in text  boxes!!!

     

    I think everybody would plod through the waiting and frustration of the  vetting process IF  rejection slips give the actual reasons for failure. In the  follow up, I am advised that  eack book is checked manually - (  do they actually read every word and page in a text only 200 page book??) so it seems it will depend on who you get to check and their interpretation of the requirements.

     

    My remark about  screen shots from iBA was tongue in cheek....but the violation aspect in your reply set me thinking - so  I opened Pages and I can create the same layout, insert photo and text  as seen in iBA and without violating any application copyright issues - but the same also applies to Adobe Fireworks and a host of  other applicationa.  Interestingly,Pages has an option to export the content in EPUB format ! I have not seen any Death threats for using Pages to create a template or even  use screen shots in other "outlets" and as you say - there is no way a .jpg screen shot can be sourced back to origin. 

    As anybody actually used Pages to create an eBook ??? 

  • 17. Re: Has any experienced long waits for Apple quality assurance in iTunesConnect?
    thye chean Level 1 Level 1 (10 points)

    Yes, we did. It will create an enhanced ePub - which is basically ePub with the ability to do video playback and more.

     

    We created the ePub version and app version, and later decided to do the app version first while waiting for our iBook (iBA) version to get approved.

  • 18. Re: Has any experienced long waits for Apple quality assurance in iTunesConnect?
    edith wolter Level 1 Level 1 (0 points)

    I'm very confused about my status. I delivered a multi touch to them on Thursday and recieved a ticket to say links were broken on certain pages (they had been tested) only to find the book available on the friday in the iBook section o.O I purchased the book and found all the linked worked but ibooks author border features didn't. ..... I'm at a loss. Has anyone been able to actually communicate with these people?

  • 19. Re: Has any experienced long waits for Apple quality assurance in iTunesConnect?
    MichiHenning Level 4 Level 4 (1,350 points)

    edith wolter wrote:

     

    I'm very confused about my status. I delivered a multi touch to them on Thursday and recieved a ticket to say links were broken on certain pages (they had been tested) only to find the book available on the friday in the iBook section

    You had a one-day wait from submission to publication? Wow!!! You are definitely one of the lucky ones!

     

    I'm at a loss. Has anyone been able to actually communicate with these people?

    The reports here are not encouraging. It seems that you either get no response, or a pre-canned response along the lines of "sorry, we are busy, we'll look at it as soon as we can".

     

    Michi.

     

    PS: Please let us know if you do get a response, and what it is!

  • 20. Re: Has any experienced long waits for Apple quality assurance in iTunesConnect?
    edith wolter Level 1 Level 1 (0 points)

    Michi, thank you for your reply

  • 21. Re: Has any experienced long waits for Apple quality assurance in iTunesConnect?
    soulhill Level 1 Level 1 (5 points)

    Over the last several weeks of waiting for my book to be approved, I have communitcated with the iBookstore Publisher Support team and recieved a response each time. The responses were fairly generic, but mostly addressed my questions. It may be worth noting that I went out of my way to be clear in my communication and polite in my language.

  • 22. Re: Has any experienced long waits for Apple quality assurance in iTunesConnect?
    soulhill Level 1 Level 1 (5 points)

    Also, I know 30 days is a long time to wait, and that people are seeing times twice that long for approval, however, it is a much quicker process than print publication, even if you ignore physical print and distribution times.

  • 23. Re: Has any experienced long waits for Apple quality assurance in iTunesConnect?
    MichiHenning Level 4 Level 4 (1,350 points)

    soulhill wrote:

     

    It may be worth noting that I went out of my way to be clear in my communication and polite in my language.

    If I'd be the guy answering questions, I'd be more inclined to supply useful information if the questions were understandable and polite too

     

    it is a much quicker process than print publication, even if you ignore physical print and distribution times.

    Most definitely! Paper publication is slooow. Even for things such as magazine articles, lead time from finished article to publication is typically two or three months.

     

    Michi.

  • 24. Re: Has any experienced long waits for Apple quality assurance in iTunesConnect?
    thye chean Level 1 Level 1 (10 points)

    Unfortunately Apple's competitor is not paper publisher but Amazon - with 1 day approval process.

     

    In the digital age, 1 month is way too long, not to mentioned 2-3 months or worse for some of us (I got books that are still stuck after 3 months). Fortunately Apple seems to be listening and appeared to improve the process.

  • 25. Re: Has any experienced long waits for Apple quality assurance in iTunesConnect?
    K T Level 7 Level 7 (23,700 points)

    soulhill wrote:

     

    It may be worth noting that I went out of my way to be clear in my communication and polite in my language.

     

  • 26. Re: Has any experienced long waits for Apple quality assurance in iTunesConnect?
    MichiHenning Level 4 Level 4 (1,350 points)

    thye chean wrote:

     

    Unfortunately Apple's competitor is not paper publisher but Amazon - with 1 day approval process.

     

    In the digital age, 1 month is way too long, not to mentioned 2-3 months or worse for some of us (I got books that are still stuck after 3 months). Fortunately Apple seems to be listening and appeared to improve the process.

    I agree that, compared to a one-day approval process, Apple's process looks pretty poor.

     

    But, I wonder whether there is any quality control at Amazon at all. Given a one-day turn-around, it would seem impossible to have any kind of quality control at all, unless Amazon employ veritable hordes of people. So, presumably Amazon just throw stuff out there and then take action if someone complains?

     

    Michi.

  • 27. Re: Has any experienced long waits for Apple quality assurance in iTunesConnect?
    gioros Level 1 Level 1 (15 points)

    MichiHenning wrote:

     

    thye chean wrote:

     

    Unfortunately Apple's competitor is not paper publisher but Amazon - with 1 day approval process.

     

    In the digital age, 1 month is way too long, not to mentioned 2-3 months or worse for some of us (I got books that are still stuck after 3 months). Fortunately Apple seems to be listening and appeared to improve the process.

    I agree that, compared to a one-day approval process, Apple's process looks pretty poor.

     

    But, I wonder whether there is any quality control at Amazon at all. Given a one-day turn-around, it would seem impossible to have any kind of quality control at all, unless Amazon employ veritable hordes of people. So, presumably Amazon just throw stuff out there and then take action if someone complains?

     

    Michi.

     

    Well, while trying to understand the ratio behind this apparently maniacal attention to QA - which could justify the very long waiting cue - I downloaded several samples and free eBooks already published for inspection.

     

    Out of ten, at least three shouldn't have passed a QA process:

    - illegible body text and captions (too small) that require a zoom in of every page;

    - great portions of captions hidden behind images;

    - unfinished editing (slideshow widget labels with "Lorem ipsum dolor..." text - four of them out of a total of six in the book);

    - grammatical errors in the text;

    - popup captions underneath page-turn sensible area (so that, instead of closing the caption by touching the "X" you turn the page);

    - wrong viewport ratio of a fixed-layout book (when touching the page-turning margin in horizontal view, the two pages shift left - or right - 5 millimeters instead - a second touch is required).

     

    Sadly, we have not even the consolation that the long wait is justified by an impeccable quality of the publications.

  • 28. Re: Has any experienced long waits for Apple quality assurance in iTunesConnect?
    soulhill Level 1 Level 1 (5 points)

    While I don't know what the specifics are of the QA process, I know Apple states the following in their iTunes Connect FAQ:

     

    Does Apple proofread submitted books?

      No, but it may reject a submitted book if it contains too many errors.

     

    Of course, that same section contains this information:

    Can I control which pages are used in the sample on the iBookstore?

      No. The sample is created through an automated process constrained to a word count limit that is determined by the terms of your contract.

    Once my book is on the iBookstore, can I also distribute it for other ebook readers?

      Yes. You are free to submit the same ePub file to any other retail distributor.

     

    This suggests that the FAQ section has not been updated to reflect the ability to create with iBooks Author.

  • 29. Re: Has any experienced long waits for Apple quality assurance in iTunesConnect?
    AnneB2012 Level 1 Level 1 (0 points)

    ON August 13, 2012 I submitted a book to apple.  I got the green check that all submitted correctly.  BUT, there is still a red dot beneath my book indicating that it is not in the iBookstore yet.  I have contacted apple about this and received this answer on August 16th:

     

         Hello Anne,

     

         Thank you for contacting iBookstore Publisher Support.

     

         I understand you would like to know if you need to action the Unknown Issue on your title 'Choice Without Chaos' preventing the book from being on the      iBookstore. I can assure you your title is under review and no action is required at this time. I apologize for the confusing messaging, Apple is aware of the      issue and working to resolve it.

     

         We have no estimate of book review time currently. Titles are reviewed in the order in which they are received and if we have more books in the review      queue, review times can vary. Your title is under additional review as it is a textbook. We appreciate your patience.

     

         If you have any questions about this information or would like to discuss with us directly, please call and reference follow-up number 222742620. We are      always happy to help. You can reach us Monday - Friday, from 7:00 AM - 5:00 PM (PST) at 1(877)-206-2092.

     

         Best Regards,

     

         iBookstore Publisher Support

     

    I don't want to be a pest, but it is now August 21 and the dot is still RED.  Any advice?

    Anne