HT201260: Find the macOS version number on your Mac

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TheKarlski
Level 1 (0 points)

Q: My OS X Lion purchase hasn't been recognised.

Hi all, I recently purchase OS X Lion using AppStore - the transaction went through and the files were downloaded.

My system tells me that I am running version 10.7.3 however when I go back into AppStore, it allows me to purchase the App again, ie: It doesnt show up as installed. Possibly linked to this issue is my systems inability to install a recent EFI Firmware update even though the macbook looks to be doing all the right things, ie: Downloads linked file, restarts to grey screen with apple icon, makes a 2 second beep, then restarts - however if i run System Update, that EFI firmware download is still there - I have now done this approx 12 times. Any ideas

MacBook, Mac OS X (10.7.3)

Posted on May 5, 2012 1:59 PM

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TheKarlski

Q: My OS X Lion purchase hasn't been recognised.

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  • Helpful answers

  • by Csound1,

    Csound1 Csound1 May 5, 2012 2:05 PM in response to TheKarlski
    Level 9 (50,439 points)
    Desktops
    May 5, 2012 2:05 PM in response to TheKarlski

    Did you copy the installer before you installed?

  • by TheKarlski,

    TheKarlski TheKarlski May 5, 2012 5:39 PM in response to Csound1
    Level 1 (0 points)
    May 5, 2012 5:39 PM in response to Csound1

    Sorry, im a novice and dont fully understand what you mean.

    Are you referring to OS X Lion or the firmware?

    I purchased the OS X Lion app on AppStore. The software downloaded and installed (all integrated)

  • by TheKarlski,

    TheKarlski TheKarlski May 5, 2012 9:32 PM in response to Csound1
    Level 1 (0 points)
    May 5, 2012 9:32 PM in response to Csound1

    Csound1, having thought about your question; if you are referring to whether I downloaded the firmware software to my mac before downloading it, then yes I have tried both options, directly from the apple site and also when prompted by Software Update, neither otion worked. If you are referring to the Lion OS, then I went through AppStore to download the file which was then automatically installed

  • by Csound1,

    Csound1 Csound1 May 6, 2012 5:08 AM in response to TheKarlski
    Level 9 (50,439 points)
    Desktops
    May 6, 2012 5:08 AM in response to TheKarlski

    I am referring to the Lion installer not the firmware, if you did not copy it will have been deleted after installation, did you copy it?

  • by jsd2,

    jsd2 jsd2 May 6, 2012 6:49 AM in response to TheKarlski
    Level 5 (6,210 points)
    May 6, 2012 6:49 AM in response to TheKarlski

    it allows me to purchase the App again, ie: It doesnt show up as installed.

    Assuming you are signed in to the App Store, does it actually ask you to pay the $29.99 again?

    .

    Screen Shot 2012-05-06 at 9.33.01 AM.png

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    or does it say "Download"?

    .

    Screen Shot 2012-05-06 at 9.31.10 AM.png

    .

     

    If it says "Download" then it also should appear in the Purchases tab that way, and that is normal behavior, at least in my system - it just means that you can download another copy for free if you like. The entry in the App store does not depend on what you are actually running - it will only say "Installed" in the Purchases tab if there is still a downloaded copy of the installer application on your startup drive, which normally would not be the case since the installer deletes itself from /Applications after it runs.