318 Views 1 Reply Latest reply: May 5, 2012 8:13 PM by Alchroma
Currently Being ModeratedMay 5, 2012 8:13 PM (in response to ZaCHw117)
Usually it's an entry error.
Double check the serial info as you enter it.
Make sure I &1, O & 0 are not confused.
The serial number is mainly triplets of capital letters or numbers.