5 Replies Latest reply: May 5, 2012 10:30 PM by Kappy
JianGeGe Level 1 Level 1 (0 points)

My Macbook Pro had encountered some problems this afternoon and it'd become necessary for me to take it to my local Apple Sotre to have the hard disk replaced. The OS installed into it at its time of purchase had been the Mac OSX Lion, however, this is no longer the case with the replacement of its harddisk.

 

 

I'd appreciate if I could be informed as to how I may deal with this matter as it has become very difficult to use my Macbook due to this error.


Mac Pro, Mac OS X (10.7.1)
  • 1. Re: OS Downgraded
    Kappy Level 10 Level 10 (226,700 points)

    And what OS version was installed? Why can't you upgrade the OS to the desired version?

  • 2. Re: OS Downgraded
    JianGeGe Level 1 Level 1 (0 points)

    The OS that was installed was the basic Mac OS X. And I'm not sure what proceedings I'd have to take in order to upgrade it back to Lion, especially since Safari seems to be quitting unexpectedly with a great deal of frequency.

  • 3. Re: OS Downgraded
    Kappy Level 10 Level 10 (226,700 points)

    There is no such thing as "basic Mac OS X." There is a version installed. Select About This Mac from the Apple menu. The dialog will display the version of OS X currently running.

  • 4. Re: OS Downgraded
    JianGeGe Level 1 Level 1 (0 points)

    It is OS X 10.6.6

  • 5. Re: OS Downgraded
    Kappy Level 10 Level 10 (226,700 points)

    If your computer came with Lion pre-installed, then the store that did your repair goofed. Take the computer back to them and have them install Lion on it as they should have done in the first place. Otherwise, you will end up having to purchase Lion from the App Store.

     

    If you purchased and downloaded Lion from the App Store, then open the App Store and sign in with the Apple ID used when you purchased Lion. Click on the Purchases icon in the toolbar. Locate your Lion purchase and click on the Install button to re-download.

     

    Before you actually click on the Install button I suggest you do the following:

     

    Repair the Hard Drive and Permissions

     

    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.

     

    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.


    The Snow Leopard disc should be the one that came originally with your computer.

     

    While Lion is downloading you may want to consider the following:

     

    Make Your Own Lion Installer

     

    1. After downloading Lion you must first save the Install Mac OS X Lion application. After Lion downloads DO NOT click on the Install button. Go to your Applications folder and make a copy of the Lion installer. Move the copy into your Downloads folder. Now you can click on the Install button. You must do this because the installer deletes itself automatically when it finishes installing Lion.

     

    2. Get a USB flash drive that is at least 8 GBs. Prep this flash drive as follows:

     

    1. Open Disk Utility in your Utilities folder.
    2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area.  If it does not say "Verified" then the drive is failing or has failed and will need replacing.  SMART info will not be reported  on external drives. Otherwise, click on the Partition tab in the DU main window.
    3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, set the partition scheme to GUID then click on the OK button. Click on the Partition button and wait until the process has completed.
    4. Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
    5. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, check the button for Zero Data and click on OK to return to the Erase window.
    6. Click on the Erase button. The format process can take up to several hours depending upon the drive size.

     

    3. Locate the saved Lion installer in your Downloads folder. CTRL- or RIGHT-click on the installer and select Show Package Contents from the contextual menu. Double-click on the Contents folder to open it. Double-click on the SharedSupport folder. In this folder you will see a disc image named InstallESD.dmg.

     

    4. Plug in your freshly prepared USB flash drive. You are going to clone the InstallESD.dmg disc image to the flash drive as follows:

     

    1. Open Disk Utility.
    2. Select the USB flash drive from the left side list.
    3. Click on the Restore tab in the DU main window.
    4. Check the box labeled Erase destination.
    5. Select the USB flash drive volume from the left side list and drag it to the Destination entry field.
    6. Drag the InstallESD.dmg disc image file into the Source entry field.
    7. Double-check you got it right, then click on the Restore button.

     

    When the clone is completed you have a fully bootable Lion installer that  you can use without having to re-download Lion.