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New MacBook app updates not free???

1755 Views 14 Replies Latest reply: May 6, 2012 10:06 AM by garyroberts1968 RSS
garyroberts1968 Calculating status...
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Apr 29, 2012 1:11 PM

Hi there, new Mac user here having just moved over from the dark side after years of resistance!

 

My brand new MacBook Pro is showing that two updates are available at the App Store, one for GarageBand and one for iPhoto.  When I click on 'Update' for these however, I get a drop-down box saying that 'you must have previously purchased the item being updated. Tap buy to purchase it now'.  If I then tap on buy another drop-down box appears sying that my payment card will be debitted if I continue.  My assumption would be that I had bought these applications with the MacBook, did I not?  Why then should I need to buy updates to them a day later???  Seems weird and I would appreciate comments and help please?

 

I did see an identical question on here before I set my ID within the community, but I can't find it now!  Someone suggested to that chap to click on the Apple logo and run a software update.  I tried that but my software is all fully up-to-date according to that function!

 

Any help gratefully received!  Many thanks!

MacBook Pro
  • sparkles5678 Level 1 Level 1 (50 points)
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    Apr 29, 2012 1:42 PM (in response to garyroberts1968)

    Hi, Congrats on your new mac book!

     

    I also have a mac book pro and iPhoto and garage band should come on your mac without an additional purchase required.  I don't know why it says you have to purchase it.  When you go into the mac app store does it say you have downloaded iphoto and garage band?  If it doesn't then it wants you to pay for it because you are just now purchasing it, but I don't know why it would show up in the update window.  If it says you did download it, then I would contact apple.  You can use express lane 90 days after the purchase of your device. 

    I hope this helps!

  • Csound1 Level 7 Level 7 (32,255 points)
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    Apr 29, 2012 2:38 PM (in response to garyroberts1968)

    Use Software Update to update them, the App Store update applies if you bought them from the App Store, I assume yours came with your Mac, yes?

  • sparkles5678 Level 1 Level 1 (50 points)
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    Apr 29, 2012 2:50 PM (in response to garyroberts1968)

    Hi, I'm not sure why it's doing this.  When you say something pops up, does it pop up right when you turn on your computer?  Or when you do software update?  If you haven't done the software update I would.  You click on the apple in the left hand cornerand then click software update. 

  • sig Level 8 Level 8 (35,770 points)
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    Apr 29, 2012 4:21 PM (in response to garyroberts1968)

    If SU says your software is up to date then consider that as OK. The latest iPhoto is 9.2.3 and the latest GarageBand is 6.0.5. So open your Applications folder select each one and do a Get-Info (command-I). You should see the version in the info box.

  • nightsight Level 1 Level 1 (65 points)
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    Apr 30, 2012 12:34 AM (in response to garyroberts1968)

    strange.......

     

    whatever, another option, from the apple's website, go to suppot>downloads. then find the updates, download and install them. if ur current versions needs to update, this will work for free.

     

    but as u r new to mac, it will best if can go to the nearest apple store and/or use the express lane to understand the thing more preciously from the experts.

  • eww Level 9 Level 9 (52,975 points)
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    Apr 30, 2012 3:08 AM (in response to nightsight)

    Another possible source of help might be the App Store forum:

     

    https://discussions.apple.com/community/mac_app_store/using_mac_apple_store

  • hot knotts Calculating status...
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    May 1, 2012 2:30 PM (in response to garyroberts1968)

    This worked for me:

     

    Sign into the App Store and look under "Purchases". You'll be prompted to agree to some apps & this will "link" the apps to your Apple ID. Accept them then return to the Updates tab, you should now be able to update the apps.

  • GeekBoy.from.Illinois Level 4 Level 4 (2,730 points)
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    May 1, 2012 4:42 PM (in response to garyroberts1968)

    I recently upgraded my old 2007 MacBook Pro to a 2011 model, and I saw the same as you initially.  For me the problem resolved itself after I completed my new MBP registration and got the email from Apple about learning my new Mac.  I suspect that the App store saw the versions on your machine were out dated, but didn't register you owning them until they are registered with the new Mac.

  • vdaze Level 1 Level 1 (0 points)
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    May 5, 2012 3:31 PM (in response to hot knotts)

    hot knotts: you solved my update issue. Thanks!

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