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Adobe Flash Player not working on Safari

18384 Views 2 Replies Latest reply: May 12, 2012 4:31 PM by Fred Wu RSS
Fred Wu Level 1 Level 1 (55 points)
Currently Being Moderated
May 6, 2012 10:37 AM

I am running Safari 5.1.5 on Lion 10.7.3.  For about a year now, I have been having trouble running Adobe Flash Player to view videos.  I can verify that I have Flash Player installed, but on some (not all) website, most notably, I just get a button to "Get Adobe Flash Player" even though I already have it.  Flash-based ads work fine, it's really just for videos.  I end up having to watch the non-working videos on Chrome where they work fine.  Any insight into what the issue might be?

iMac (27-inch Late 2009), Mac OS X (10.7.3)
  • Carolyn Samit Level 10 Level 10 (84,160 points)
    Currently Being Moderated
    May 6, 2012 11:19 AM (in response to Fred Wu)

    Hi Fred....



    Quit Safari.


    Open System Preferences > Flash Player then select the Storage tab. Click: Delete All


    Now uninstall the Flash plugin then reinstall new >  Troubleshoot Flash Player | Mac OS


    Very important to uninstall the current plugin first.


    Then launch Safari.


    From your Safari menu bar click Safari > Empty Cache


    Now try a video.


    BTW... if you have the ClickToFlash extension installed, that can prevent Flash based video from streaming. It can also be installed as a plugin in /Library/Internet-Plug-Ins.


    And check to see if Safari is running in 32 bit mode. Right or control click the Safari icon in your Applications folder then click Get Info. If the box next to:  Open in 32 bit mode  is selected, deselect, quit then relaunch Safari.




    edited by:  cs

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