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charging is not supported with this accessory

678717 Views 460 Replies Latest reply: Apr 7, 2014 5:06 AM by A Hidden Person RSS Branched to a new discussion.
  • natNever Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 5, 2012 3:54 AM (in response to MayhemWA)

    THAT'S RIGHT! It's a software bug and Apple needs to fix it!

  • Lawrence Finch Level 7 Level 7 (24,595 points)
    Currently Being Moderated
    May 5, 2012 5:17 AM (in response to natNever)

    Well, you go on believing that and your phone will never be fixed. Or treat it as the hardware problem that it is and fix it. No brainer.

  • natNever Level 1 Level 1 (0 points)

    OK Lawrence, talking to you is really useless. For the last time.

     

    • My iPhone worked perfectly fine with both original and other brand charger, just 2 minutes before doing the iOS 5 upgrade (so NO hardware problem)
    • Right after the iOS upgrade the other brand charger stopped working, original still works. (so NO hardware problem)
    • While trying to charge with other brand charger if I switch WI-FI off my iPhone start charging fine. (so NO hardware problem)
    • There are hundreds (in this and other posts on the net) of people having exact same issue with iPhone, iPods, iPads only just after updating to iOS 5. (so NO hardware problem)

     

    Now unless Apple is a religion and you are a priest please admit the evidence and that this is an issue with software that Apple needs to fix.

  • Adsman83 Calculating status...
    Currently Being Moderated
    May 5, 2012 8:23 AM (in response to natNever)

    OK for some reason my phone will not charge. It was not due to a software update. I had thoughroughly cleaned the handset. Everytime I turn it off and plug in the charger it would boot up for some reason.This may sound stupid but I tried slowly inserting the charger and its finally charging. But the funny thing is its inserted halfway on an angle. Its still charging so I am happy with it but this leads me to believe on this occasion its something to do with the connector.

  • Tulaure Calculating status...
    Currently Being Moderated
    May 5, 2012 11:37 AM (in response to Adsman83)

    I have this same issue but I have one problem, im not plugged into anything. Not my computer, not my wall, nothing. Its just sitting here in front of me, the light will kick on and show this error. Its a bit odd but it seems like it might be a software bug that just needs fixing. iPhone 3GS IOS 5

  • Kempleton Calculating status...
    Currently Being Moderated
    May 6, 2012 6:18 AM (in response to Tulaure)

    I have the same problem as Tulaure. I read some of the posts and some people relate it to a software upgrade (ios 5 upgrade) while some others relate it to a hardware problem (bad cable)

     

    Yesterday, this message "charging is not supported with this accessory message" suddenly popped up on the screen. I was not even charging the phone at that moment. I did not drop the phone or anything.

     

    1-It has been a while (months) since I upgraded to iOS5. Why would it wait months to pop up?

    2-Is it possible for the cable to go bad while the phone is sittin on a table? Even if it does due to aging, Why would my phone give such a message even if a cable is gone bad?

     

    To me it felt like a windows virus sending irregular meaningless messages. I hope it will suddenly go away and never come back as if it suddenly arrived. Anybody took the phone to a mac store?

  • Lawrence Finch Level 7 Level 7 (24,595 points)
    Currently Being Moderated
    May 6, 2012 12:42 PM (in response to Kempleton)

    Well, the people who are convinced it is a software bug in iOS 5 will probably really stretch to come up with an explanation of how it must be software even though you haven't updated in months, but the reality is your problem is caused by dirt or moisture in the connector on the bottom of your phone. Try cleaning it with a soft, dry toothbrush, and inspect it with a magnifying glass to make sure there is nothing stuck in in and that no pins are bent.

  • Lawrence Finch Level 7 Level 7 (24,595 points)
    Currently Being Moderated
    May 6, 2012 12:43 PM (in response to Tulaure)

    Clean the connector on the bottom of your phone with a soft, dry toothbrush and inspect with a magnifying glass to make sure there is nothing stuck in it and no bent pins.

  • Onclewillie Level 1 Level 1 (0 points)

    Mr. Finch:  Are you an electrical engineer?  Are you a certified IT technician?  Are you a software engineer?  Are you a software programmer?  Are you tech rep for Apple? 

     

    I ask these questions because I am curious as to how you can be so certain that you and only you has the answer to the wide-spread problem of "charging not supported....".  Perhaps you can explain the large number of users that have registered this complaint only after updating their iOS device to iOS 5. 

     

    Instead of being such an arrogant putz, those of us who actually have real life, professional experience in IT KNOW that sometimes similar problems can be caused for multiple reasons.  Sometimes the problem is with hardware.  Sometimes the problem is software related. An error message created to inform users of hardware problems can also be displayed when the tested parameters fall outside of an updated benchmark.  The test thinks there is a hardware problem when in fact the software has been modified to a too narrow standard.  The USB standard has some latitude built into it.  Not all USB ports deliver exactly the same voltages.  If Apple failed to allow some "wiggle" room then you will see all sorts of situations where that error message will pop.

     

    Just because your problem was solved by cleaning a connector does not mean everyone has the same problem.  Unless you can prove the hardware can be the only source of this message, then when someone says the only thing different is upgrading to iOS 5 you should not denigrate them with some phony air of superiority. And yes, I am a professional.  I hold, among others, the CompTIA A+ certificate, Cisco CCNA and program in C sharp, C++, Basic, Fortran IV and COBOL.  I know my way around the computer.

  • natNever Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 6, 2012 8:25 PM (in response to Onclewillie)

    Well said Onclewillie!

    Mr Finch has been blaming dirt and dust for every single issue, withouth even asking what version of iPhone users have (3G, 3Gs, 4, 4Gs?).

    Next he will say that world's hunger can be solved by cleaning with a soft, dry toothbrush.

  • Onclewillie Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 6, 2012 10:55 PM (in response to natNever)

    NatNever said:  "Next he will say that world's hunger can be solved by cleaning with a soft, dry toothbrush."

     

     

    hihihi, good one.  You would think that someone with over 11 thousand posts might have more than just a big mouth.  :-)

     

    warmest regards

  • Lawrence Finch Level 7 Level 7 (24,595 points)
    Currently Being Moderated
    May 7, 2012 4:58 AM (in response to Onclewillie)

    Onclewillie wrote:

     

    Mr. Finch:  Are you an electrical engineer?  Are you a certified IT technician?  Are you a software engineer?  Are you a software programmer?  Are you tech rep for Apple? 

     

    Yes, I am an electrical engineer with 40 years experience. I have also worked as an IT technician, a software engineer who is VP of a consulting company that employees 800 programmers, and I have also been a programmer myself, who, among other things, implemented toll collection systems for several major highways and bridges, a landing system for aircraft carriers and the space shuttle, made contributions to the UNIX operating system while it was still internal to Bell Labs, and did much of the design work on the freight routing system for the SNCF rail network in Europe, to name just a few of my accomplishments. And I have also fixed several iPhones for friends with this problem by cleaning the connector on the phone, which is more to the point.

     

    I am not a tech rep for Apple and have never been employed by Apple in any capacity.

     

    And even in this thread there are people who report that cleaning the connector fixed their problem. And others who say the problem did not occur when they updated, but occurred months after. How do you explain that as a software problem?

     

    As to why some people report the problem after updating, remember that to update you need to connect a cable to the phone, which can push dirt into it or occasionally damage a pin, especially if you don't connect often.

     

    If you have the problem and cleaning the connector doesn't fix it take the phone to Apple and let them deal with it. They will probably replace it.

     

    As to the "large" number of users who have encountered this problem after updating to v5, have you noticed the "large" number of users who reported it for v4.x and v3.x? As far as I can see it is a couple of dozen for v5; that is not "large" when the total population is 150 million. If you want to see "large" see this thread - https://discussions.apple.com/thread/3391947, with over 12,000 posts and 1.4 million views (and even that isn't "large" in a population of 150 million).

  • Lawrence Finch Level 7 Level 7 (24,595 points)
    Currently Being Moderated
    May 7, 2012 5:03 AM (in response to natNever)

    natNever wrote:

     

    Well said Onclewillie!

    Mr Finch has been blaming dirt and dust for every single issue, withouth even asking what version of iPhone users have (3G, 3Gs, 4, 4Gs?).

    That's because the problem has been reported with every model of iPhone since the first (you left out the original iPhone) and the cure has been the same for every model including the first. And it isn't every single issue; it is specifically the issue of "charging is not supported with this accessory", especially when there is nothing connected to the phone.

  • Onclewillie Level 1 Level 1 (0 points)

    Nice story but you will just have to forgive me if I don't believe you are the venture capitalist of that name. 

     

    Your closed mind is not typical of the engineers I worked with at SAIC and other places.  Even though I retired a few years ago, I don't believe the engineer gene pool has been that badly depleted.  How long has it been since you actually did work as a tech? 

     

    The Apple reference was to ascertain if you spoke as a technical expert on behalf of the manufacturer.  Your disdain of the question speaks volumes about your qualifications.

     

    Your insistence that the issue is not software related and yet there have been numerous posts that detailed (DETAILED) what I would consider reasonable actions to eliminate the possibility of hardware problems.  For instance, I read somewhere that a user swapped cables with an iPod and an iPhone and the problem did not follow the cable.  The iPod continued to work properly and the iPhone continued its errant ways.  Some have tried multiple cables across several Apple iOS platforms without resolution on the offending iPhone.  Even after a through cleaning the problem persisted.  I personally found that if I turned off the iPhone then plugged in the charger that sometimes charging would proceed normally.   There has been a few that switched off wi-fi and had the problem resolved. 

     

    I do not deny that there can be connector problems.  It is possibly the most common problem although I do not have the stats to prove or disprove that statement.  However, it is undeniable that something is up with iOS 5 and possibly iOS 5.1.  I imagine the purpose of the warning is to alert users that the voltages or USB connection is not up to Apple standards.  There might be additional intended purposes.  That being said, when an Apple xfmr/charger and cable returns the error message, sans a dirty connector, the problem probably resides within the operating system.

     

    Nice chatting with you but intransigence is not one of my favorite personality characteristics.  Have a good life.

  • Lawrence Finch Level 7 Level 7 (24,595 points)
    Currently Being Moderated
    May 7, 2012 6:06 PM (in response to Onclewillie)

    Onclewillie wrote:

     

    Nice story but you will just have to forgive me if I don't believe you are the venture capitalist of that name. 

     

    When did I say I was the VC? I'm not, although I have a lot of respect for him. I'm also not the ex-Memphis State Basketball coach. I'm this one: https://cgi.marquiswhoswho.com/OnDemand/Default.aspx?last_name=finch&first_name= lawrence

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