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ITunes security questions.

1877 Views 3 Replies Latest reply: May 18, 2012 2:31 PM by ndesco RSS
tcloughry Calculating status...
Currently Being Moderated
May 6, 2012 6:47 PM

New security questions have just appeAed when I try to buy anything from iTunes or the app store.  Are they legit?  Is there anyway to get rid of them?

iPad, iOS 5.1
  • pli_selon_pli Calculating status...
    Currently Being Moderated
    May 7, 2012 7:51 AM (in response to tcloughry)

    Unfortunately they've been around for a couple of weeks and nobody seems to have come up with a way to bypass them yet ... and they are truly culturally inept questions.  I've been working on and off with a Senior Adviser with iTunes Customer Care and after briefly freeing things so that I could make one purchase the questions then recurred.  The best he could then come up with was to enter some fake answers and write them down so as not to forget them.  That would work of course but why should I do something so stupid just to get around equally stupid questions?

     

    I've told him that inconvenient though it is I'll not be buying anything more from iTunes until either we can bypass the questions or set our own questions and answers.  This is a ridiculously unhelpful way to implement additional security.  A mass boycott of iTunes would soon get some action.

  • Alley_Cat Level 6 Level 6 (16,625 points)
    Currently Being Moderated
    May 7, 2012 9:12 AM (in response to tcloughry)

    tcloughry wrote:

     

    New security questions have just appeAed when I try to buy anything from iTunes or the app store.  Are they legit?  Is there anyway to get rid of them?

    Yes they are legitimate but infuriatingly inane questions that I cannot provide any sensible answers to.

     

    In the end I made up some answers and stored them in an encrypted file as I'd never be able to recall the answers from the questions alone which had no relevance to me.

     

    A few posters say they have managed to create their own questions after contacting support.

     

    I think it's here to stay.

     

    As it happens they are only used in theory if you lose account info or try to purchase on a new iOS device/computer.  Once you answer you can buy on existing devices using just the usual ID and password.

     

    AC

  • ndesco Calculating status...
    Currently Being Moderated
    May 18, 2012 2:31 PM (in response to tcloughry)

    Hi, I've just tried to download form Itunes for the first time this month and saw the security question set-up. They are absolutely irrelvant questions for most people. The 15 year old couldn't relate because of youth; I can't relate ....or remember...because I'm older! And I start second guessing the questions: which job, as a teenager or as an adult? which first teacher, in nursery school or in grade school? Yeah, I'm overthinking, but it's just because of the confusing nature of the questions.

      So, I'll report the issue to my local Apple store when I'm there next and to Apple directly if I can find a way. Until then, I'll figure out a system suggested by someone, just using the first or last word of each question as my answer.

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