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What happened if I hit my macbook pro?

657 Views 5 Replies Latest reply: May 6, 2012 8:11 PM by steve359 RSS
lc_sc26 Calculating status...
Currently Being Moderated
May 6, 2012 6:17 PM

I hit my macbook pro while It was on its case. Today I realize that the dvd driver doesn't work. I call nad they told me that the hardware was cover by the one year warranty if I didn't drop it. Do you think it will be still cover if i tell them I hit it?

MacBook Pro (13-inch Late 2011), Mac OS X (10.7.3)
  • steve359 Level 6 Level 6 (12,035 points)
    Currently Being Moderated
    May 6, 2012 6:20 PM (in response to lc_sc26)

    Impacts are considered accident/abuse.

     

    And do not count on them not knowing.  They have many years of seeing devices brought in.

  • steve359 Level 6 Level 6 (12,035 points)
    Currently Being Moderated
    May 6, 2012 6:42 PM (in response to lc_sc26)

    Take it where "abuse/accident" is covered.  But be aware that *ANY* impact bifg enough to disable the DVD drive could have damaged more.  Apple is the best place usually a complete diagnosis, as opposed to WerstBuy/GeekGuys or others.

     

    If your problem was "put a mini-DVD into the DVD slot and it does not come out", I would say "where you bought it because you know there is no other damage.

     

    But there may be other damage.

     

    I guess you could worse that "the place you bought it", and then keep an eye on it and back it up daily in case they do not catch all of the damage.  But Apple *will* charge you for any damage they find.

  • steve359 Level 6 Level 6 (12,035 points)
    Currently Being Moderated
    May 6, 2012 8:11 PM (in response to lc_sc26)

    I wish you minimal damage ... the kind covered by the "damage" warranty ...

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