4 Replies Latest reply: May 11, 2012 11:19 AM by Coppertiger
peterfromglyn ceiriog Level 1 Level 1 (0 points)

I downloaded the 4 Pirates of the Caribbean series and had great fun with the 1st 2. When I get to the final battle in the whirlpool of the 3rd movie the movie stops, the screen goes black, and I cannot exit to the video application. When I press the Home button, and then the videos icon, I again get a black screen. If I power down and try again with the Videos application I get a black screen. This means I cannot delete the movie to download again. Any suggestions out there?

I have updated my 'toy' to the latest OS.

 

Sincerely

 

Peter


iPad 2, iOS 4.3.3
  • 1. Re: Video oddity in IPad 2
    Diavonex Level 9 Level 9 (62,770 points)

    Try a reset. Hold the Sleep and Home button down for about 10 seconds until you see the Apple logo. Ignore the red slider.

  • 2. Re: Video oddity in IPad 2
    Coppertiger Level 2 Level 2 (490 points)

    Open iTunes, browse to Library and then films.  Right click the header bar where it says name, time, year, etc - select size from the list - compare this with the advertised size.  If not consistent - go to Store on Main Menu and select check for available downloads.  If this is not the problem- Delete the films from your ipads movie App - then connect to iTunes and resync again.  Do the sync by cable for better reliability of data exchange.

    Before going to the video App - double tap the home button and locate the App in the multitask bar, hold it till it wriggles, then tap the red'-' to close it - do a reboot as described by Diavonex.

    Navigate to Settings|Video and change the setting of where to recommence playing from - if set to from beginning it does not matter - if set from where left off, change it, then reboot - go back afterwards and reset it to where left off again - open your Movie App and test your film.

    regards, Ct

  • 3. Re: Video oddity in IPad 2
    peterfromglyn ceiriog Level 1 Level 1 (0 points)

    This reply also helped but every time I get back to the video it stops in the same place.

     

    Is it the norm that you have to re-purchase deleted moives?

     

    Sincerely

     

    Peter

  • 4. Re: Video oddity in IPad 2
    Coppertiger Level 2 Level 2 (490 points)

    On your PC, log into your Account under iTunes Store -  (section=Home) and then click on the quicklink at right.  Once in - click on Purchase history and view your purchases. There is a link to report a problem.  If a film will not play, (or you have been incorrectly charged etc).  There is always the odd chance that the server from which your film is downloaded from does not have a complete copy, or has a corrupt copy.  Alerting the store to your problem should enable an alternative download for you.  If they can do this then note it may be necessary to locate your media library folder on your PC and then delete the original damaged copy first.  iTunes Store should be able to advise on the correct course of action.

    I have had incomplete films myself once or twice - but usually the store detects it and automatically notifies that there is still a download pending when clicking on 'Check for downloads'.

    Since your other films play alright - the logic seems to be that the film file is damaged in some way.

    Best regards, Ct