8 Replies Latest reply: May 7, 2012 7:36 AM by The hatter
amyjhill Level 1 Level 1 (0 points)

Hey

I have just checked my gmail email address and have a receipt from Apple with my email address and name on it for a Mac Book part in Rockwell New Jearsey. The address has my email address and one other email address on it quite worried about this any advice to help would be really appreciated

 

Thanks,
Amy

  • 1. Re: email address comprimised please help!
    JCrebbin Level 2 Level 2 (215 points)

    A macbook part?

    Can you post a screenshot of the email here - you can delete your email address for privacy.

  • 2. Re: email address comprimised please help!
    amyjhill Level 1 Level 1 (0 points)

    apple email.png

    Hi Please find attached the email. It was the receipt that has my name and email address on i'm not sure if it is just spam!

     

    Thanks for your help


    Amy

  • 3. Re: email address comprimised please help!
    Grant Bennet-Alder Level 8 Level 8 (49,250 points)

    As I read that email, Apple.com is confirming your part order, sent or sold by or to be sent to your local Apple Store, and has sent a copy of the receipt to the local store for its records.

     

    Could you please restate your concern ?? This seems completely routine. I don't understand why you are alarmed.

     

    Do you not live near New Jersey or did not buy this part? If not, someone gave Apple the wrong Apple_ID and you should change your Apple_ID password.

  • 4. Re: email address comprimised please help!
    amyjhill Level 1 Level 1 (0 points)

    I wasn't very clear no i like in thre UK. I have changed my password I just didn't want to have my card used

     

    Thanks again

  • 5. Re: email address comprimised please help!
    JCrebbin Level 2 Level 2 (215 points)

    It is unusual - the email itself is very plain, none of the usual disclaimers etc from Apple, as well as the sender CC'ing themselves.

     

    If it is real, Apple support will be able to assist you in identifying whether you have actually been charged, or just received an incorrectly addressed email for someone else.

     

    The PDF (if it is not phishing/scam/something sinister for PCs) will have more information, such as tracking numbers / product numbers etc.

     

    The email address used suggests that it comes from the Rockaway store - but that is just a guess.

    http://www.apple.com/retail/rockaway/

  • 6. Re: email address comprimised please help!
    bs1023e Level 1 Level 1 (0 points)

    It is unusual - the email itself is very plain, none of the usual disclaimers etc from Apple, as well as the sender CC'ing themselves.

     

    If it is real, Apple support will be able to assist you in identifying whether you have actually been charged, or just received an incorrectly addressed email for someone else.

     

    The PDF (if it is not phishing/scam/something sinister for PCs) will have more information, such as tracking numbers / product numbers etc.

     

    The email address used suggests that it comes from the Rockaway store - but that is just a guess.

    http://www.apple.com/retail/rockaway/

  • 7. Re: email address comprimised please help!
    japamac Level 7 Level 7 (24,390 points)

    Your user name here is part of your email address.

    Not hard for SPAMmers to put it together.

     

    Looks like SPAM, possible phishing to me.

    Definitely so if you didn't purchase anything.

     

    Don't reply.

    Don't click any more links.

     

    Change your email if you wish, cause this ones going to be sold to all that want it......

     

    Or don't change it.

    I've changed 3 times. Each time, some j.erk harvests it and we're back on the SPAM wagon.

     

    Really, people, get a life AND a real job!

  • 8. Re: email address comprimised please help!
    The hatter Level 9 Level 9 (58,880 points)

    If you use iTunes that has been an issue with phising and spam of course and Apple is asking users to make their accounts more secure - security questions and such.

     

    Use a password manager to generate strong passwords would be great but there are times when entering pswds won't work in some places (Apple Community: you need to enter into browser the first time by hand and type, and typing a complex 16-20 character is next to impossible).

     

    I think it is possible to have email and be safe but be careful, maybe have an account that is only personal, one for business, and one that is for secure transactions. If someone you know though got their system and email contacts compromised, they got yours. Adn with Fb and others now wanting to "share" and "look" at your contacts... well that seems scary as some keep your contacts on their servers and data mine / harvest those contacts also.