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Apple Tv 3rd Gen Slow!

34225 Views 68 Replies Latest reply: Apr 1, 2014 7:45 PM by davisisland RSS
  • spupilup1 Calculating status...
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    Apr 27, 2012 6:11 PM (in response to vazandrew)

    I'll try to make myself as clear as I can.  I am not that handy with this stuff so please excuse me.  My problem resides with watching shows I own that are located in the iCloud.  If I try to watch something that I purchased awhile ago, say an episode of The Wire, when I attempt to download the episode, I am told it will take up to two hours.  That's in SD.  If I try to view a show that was recently purchased on AppleTV in HD, the buffering makes it impossible to watch.

     

    If I switch my TV to my Roku box where I have access to Netflix or Hulu, I don't have the problems with buffering or downloads that take hours.

     

    What confounds me most is that I did not experience these issues when I first purchased AppleTV.  Initially, I was extremely pleased with  the product, especially compared with the original AppleTV I've owned for years.

     

    Now, you're recommending that I try to find a new, faster ISP DNS?  I'll look into iStumbler to try and make some sense of it.  If you have any other recommendations or suggestions I'm open to ideas.

    Thanks,

    Paul

  • vazandrew Level 6 Level 6 (12,970 points)
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    Apr 27, 2012 6:57 PM (in response to spupilup1)

    Ensure you are using your ISPs DNS if you use something like OpenDnS (for example) this will cause long wait times based on how your content is delivered to you

     

    Istumbler will tell you about interference, this will cause issues with buffering

     

    This link explains common things to look for

    http://support.apple.com/kb/TS3623

  • spupilup1 Level 1 Level 1 (0 points)
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    Apr 29, 2012 6:24 AM (in response to vazandrew)

    Thank you for your help.  Last night I had the opportunity to download and run namebench.  The DNS number they advised for my location happened to be the Google free DNS number which was 86% faster than the one I had been using.  It seems to have solved my problems with ridiculously slow downloads and constant buffering on AppleTV.  It seems like everything is even fast than it was the first day I pulled AppleTV into our network.

    Thanks, again,

    Paul

  • Marc Kerr Calculating status...
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    May 7, 2012 12:57 PM (in response to vazandrew)

    At first I didn't want to believe DNS was being used for location info but apparently some services do and it is causing problems for Apple TV users. See confirmation http://reviews.cnet.com/8301-13727_7-20026241-263.html

     

    Like everyone else until recently my ATV worked just fine but now YouTube and other content are very slow so something has changed someplace and it's not my home network.

     

    I've used OpenDNS for a couple of years and have always had better performance with it than with AT&T DNS. First Gen ATV worked just fine and until recently my 3rd Gen ATV had worked fine with all content. Interestingly my laptop (WiFi) seems to load content faster than my ATV (wired).

     

    I'll check things with the namebench tool on my home network to verify all this and see if I can improve things. A simple network trace seems like it would provide better info on network location and closest cached info than DNS but maybe not. 

  • VancrMarko Calculating status...
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    May 13, 2012 9:30 PM (in response to noahfromvisalia)

    I have an ATV 3 (my second one actually since I returned the first assuming slow downloads were a defect in the machine) with sloooow downloads.  My wifi is never slower than 16 Mbps in the room where the ATV resides but it can take 30 minutes before a 45 minute show is ready to watch.  Applecare can't find an issue with my Airport Extreme or my ATV.  I use my ISP's DNS which Applecare said was correct. They say they have no knowledge of whether Apple is having server issues.  What's up?

  • vazandrew Level 6 Level 6 (12,970 points)
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    May 13, 2012 9:34 PM (in response to VancrMarko)

    Did you verify with them if there was wifi interference? You can check istumbler (netstumbler on windows) to double check. Sometimes ISP throttling can come into effect as well. You can also try testing on another network or in an apple store.

  • VancrMarko Level 1 Level 1 (0 points)
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    May 13, 2012 11:44 PM (in response to vazandrew)

    My ISP has a 400 GB/mo cap.  I have had ATV 1 and ATV 2 which both downloaded nearly instantaneously.  As soon as I got ATV 3 it all fell apart. iStumbler gives my network 68%

  • Marc Kerr Level 1 Level 1 (0 points)
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    May 14, 2012 5:43 AM (in response to noahfromvisalia)

    Using my AT&T DNS has helped a little but downloads are still slower than they were a month ago. I'm wondering if the ATV 3 defaults to requesting the best video, at least for YouTube, which would be HD in many cases. However HD labeld content from Vemio seems to load and play well.

  • vazandrew Level 6 Level 6 (12,970 points)
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    May 14, 2012 5:56 AM (in response to VancrMarko)

    I would try Ethernet to rule out interference. Throttling may occur at certain times or content as other users have reported

  • VancrMarko Level 1 Level 1 (0 points)
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    May 29, 2012 7:01 AM (in response to noahfromvisalia)

    Starting to be really annoyed.  I'm pretty sure it is a server issue with Apple.  For about 3 days all my problems went away; movies started virtually instantly.  Now it is back to taking 30 minutes to download a 45 minute TV show. I have a buddy who lives across town who bought an ATV3 to replace his ATV1.  He is having the same problem.

  • vazandrew Level 6 Level 6 (12,970 points)
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    May 29, 2012 7:08 AM (in response to VancrMarko)

    Have you tried Ethernet?

  • VancrMarko Level 1 Level 1 (0 points)
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    May 29, 2012 8:42 AM (in response to vazandrew)

    I don't have ethernet in the room with the ATV.

  • vazandrew Level 6 Level 6 (12,970 points)
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    May 29, 2012 8:44 AM (in response to VancrMarko)

    I suggesst you take it in or test it on another network

  • DEXTERITY Calculating status...
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    Jun 2, 2012 1:03 PM (in response to spupilup1)

    Im having the same problem. It started out working great unlike v2 which I returned due to slow issues out of the box. Now its back to loading screens even if I lower the quality to 720. Highly annoying and I know it isnt a network issue. Apple does everything great, but for some reason they dropped the ball with apple tv.

  • vazandrew Level 6 Level 6 (12,970 points)
    Currently Being Moderated
    Jun 2, 2012 1:07 PM (in response to DEXTERITY)

    Yes, these issues are more often than not related to the network. I would go through those steps before just ruling it out. If you don't want to on your own network then try it on another or at an Apple store.

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