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Cannot Connect to iTunes Store

1621 Views 13 Replies Latest reply: May 7, 2012 3:26 PM by tillery RSS
tillery Calculating status...
Currently Being Moderated
May 4, 2012 1:04 PM

Windows 7 Pro on laptop and iPad2

.I have done all suggestions to try to get ITunes to connect to Internet.  I have wi-fi router 2 feet from machines.

There have been no problems for over a year and now this week no connection.  I've tried everything I've found in the Apple

knowledge source.  Somebody suggested the netsh winsock reset in Command and that didn't work either.

I tried Restore and nothing changed.

The apps don't update.

I've done all the suggestions regarding the wi-fi router and no change.

The Diagnostics print out says access to iTunes Store "successful".  That's weird.

Any help out there?

iPad 2, iOS 5.1
  • wiclee Level 5 Level 5 (6,940 points)
    Currently Being Moderated
    May 4, 2012 1:09 PM (in response to tillery)

    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:

     

    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store

    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • wiclee Level 5 Level 5 (6,940 points)
    Currently Being Moderated
    May 4, 2012 3:02 PM (in response to tillery)

    What do you see from AUTORUNS under Winsock provider, any providers other than Apple's Bonjour?

  • wiclee Level 5 Level 5 (6,940 points)
    Currently Being Moderated
    May 5, 2012 8:42 PM (in response to tillery)

    Your Winsock providers look OK.

    Can you try these entries in command prompt (Run as Administrator for Win7/Vista) one at a time?

    ipconfig /release

    then

    ipconfig /renew

    restart computer

    ipconfig /flushdns

    totally shut down computer then restart.

    netsh winsock reset all

    restart computer

    Now test your iTunes again. If that does not work, uninstall your Antivirus program and test again.

  • wiclee Level 5 Level 5 (6,940 points)
    Currently Being Moderated
    May 7, 2012 2:32 PM (in response to tillery)

    If you cannot access internet from both computer and iPad2, there may be something wrong with your router.

     

    Can you power off your modem, router; wait for one minute then restart your modem first, wait for all lights on then router?

     

    Now test both your iPad and computer and see if internet is working now.

  • wiclee Level 5 Level 5 (6,940 points)
    Currently Being Moderated
    May 7, 2012 2:55 PM (in response to tillery)

    You have mentioned in your first posting that you have done netsh winsock reset and it didnot work and I assume you have done it correctly.  So here is the correct step.

     

    Close your iTunes,

    Go to command Prompt -

     

    START > ALL PROGRAMS > ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".

     

    In the "Command Prompt" screen, type in

     

    netsh winsock reset

     

    Hit "ENTER" key

    Restart your computer.

    If you do get a prompt after restart windows to remap LSP, just click NO.

     

    Now launch your iTunes and see if it is working now.

  • wiclee Level 5 Level 5 (6,940 points)
    Currently Being Moderated
    May 7, 2012 3:00 PM (in response to tillery)

    tillery wrote:

     

     

    If you have any ideas about how I can reinstall my Avast prog. I would be delighted.

    Here is the link to download AVAST Antivirus Free version

     

    http://download.cnet.com/Avast-Free-Antivirus/3000-2239_4-10019223.html?tag=mnco l;1

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