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Can't delete mail account in Leopard

248 Views 1 Reply Latest reply: May 7, 2012 5:49 PM by BDAqua RSS
John-S Calculating status...
Currently Being Moderated
May 7, 2012 5:04 PM

Trying to help my mom out and got things a little twisted up.

 

She was having mail issues (passwords etc) so rather then messing with all the random settings I decided to delete the account and then re-enter it so it auto-fills everything. Only problem was that when I hit the delete button it removed the account and all the stuff from the inbox etc but then popped up a messages saying something like "are you sure you want to do this as deleting everything will be lost". Something along those lines. I wasn't sure what it was talking about so I hit cancel to stop it.

 

Now it seems to be gripping onto that mail account half way. I can close the email program and reopen and then account shows up again in the list of accounts. If I remove it (no messages pop up) then it disappears and about 10 seconds later I get a popup message saying that the mail accounts password is wrong? Though there is no accounts listed and I've even deleted all the passwords from keychain etc. If I enter a password it does nothing (I know I have the right password).

 

Then, if I close mail and reopen the account is listed in the preferences again automaticly? I keep deleting it but it keeps popping back in but with no emails etc and a bunch of password etc popups bugging me. I can't seem to ADD the account again either as it just comes up with an error I think because that account is halfway in the mail app somehow.

 

Is there anyway to manually remove any trace of this account from the mail app or something so that I can re-add it fresh?

 

Thanks!

  • BDAqua Level 10 Level 10 (114,790 points)
    Currently Being Moderated
    May 7, 2012 5:49 PM (in response to John-S)

    Could be many things, we should start with this...

     

    "Try Disk Utility

     

    1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.

    2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)

    *Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*

    3. Click the First Aid tab.

    4. Select your Mac OS X volume.

    5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."

     

    http://docs.info.apple.com/article.html?artnum=106214

     

    Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.

     

    (Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)

     

    If saving the old Mails is important...

     

    On Mail...

     

    First Quit Mail, then I'd backup these two Mail folders, by right clicking on them in the Finder, then choose Archive/Compress.

     

    Users/YourUserName/Library/Mail

     

    Users/YourUserName/Library/Mail Downloads

     

    (Could be a different folder here if you chose such in Mail Prefs)

     

    Right click on that Mail folder, choose archive, you'll get everything in the folder, and the folder itself in a file called Mail.zip, move it to a safe place, same for the Mail Downloads folder... only the plist is separate.

     

    /Users/YourUserName/Library/Preferences/com.apple.mail.plist

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