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how do I change security question answers

19499 Views 18 Replies Latest reply: Sep 1, 2013 12:24 AM by TeeshiePie RSS
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Answerless Level 1 Level 1 (0 points)
Currently Being Moderated
May 6, 2012 6:25 PM

I don't remember the aswers to my security questions.  How do I change the questions or answers?  I do know my Apple ID password, and have tried using the FAQ answer to get to the Apple ID Support - Manage Account link.  Do you have to answer the security question to change the answer first...

  • léonie Level 8 Level 8 (46,510 points)
    Currently Being Moderated
    May 6, 2012 9:54 PM (in response to Answerless)

    You'll need to reset your Apple ID password first and verify it by mail:

     

     

    How to change your Apple ID password

     

     

    Regards

    Léonie

  • léonie Level 8 Level 8 (46,510 points)
    Currently Being Moderated
    May 7, 2012 10:21 PM (in response to Answerless)

    See the Apple ID FAQ: Frequently asked Questions about Apple ID  http://support.apple.com/kb/HE37, the section about Can I change the answers to the security questions for my Apple ID?

     

    Now that you have a valid password it should be possible to reset the security questions.

     

    Regards

     


  • DjSolo2k5 Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 12, 2012 10:23 PM (in response to Answerless)

    Hey im trying to figure out the same thing. there has to be a way out of this! im trying to buy an app but since its my first time doing it from my new laptop it ask me to answer my questions but short minded me i forgot. PLEASE SOMEONE HELP!!!!!

  • felixjuls03 Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 13, 2012 5:59 AM (in response to DjSolo2k5)

    I am trying to figure out the same thing.... I have tried everything I can think of. I answered the questions according to my son bc it was his device at first. He only has 5 teachers to choose from.... they ALL can't be wrong as far as who his first and favorite teacher was.... UGH!!!!!!!! I just want to buy some music to put on MY Nano! I don't want to have to always go buy a "card".....  and I don't want to pay $29 to extend the phone help that they want me to do.......HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • therock122 Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 13, 2012 8:18 AM (in response to DjSolo2k5)

    Hey,
    you need to go to www.appleid.apple.com,click manage account and then log in.Then goto "password and Security" then it should allow you to change it.
    And if you do not remember your password and security question,there is little to do.You need to call your closest Apple support center and have them fix it for you.

     

     

     

    Hope I helped.
    ~The Rock

  • Ralph Johns (UK) Level 9 Level 9 (66,840 points)
    Currently Being Moderated
    May 14, 2012 2:17 PM (in response to Answerless)

    IN another thread felixjuls03  had contact with the iTunes Support people

    https://discussions.apple.com/message/18382647#18382647

     

    Which seemed to help with App store or iTunes issues.

     

     

     

     

     


    10:17 PM      Monday; May 14, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • zach123410 Level 1 Level 1 (0 points)
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    May 31, 2012 8:41 PM (in response to Answerless)

    I have forgot my security questions and have found the place where you can change them but it only gives me the option to send the information to an email that isnt on my acount and isnt even mine. Anybody know why or how i can get it to send to my email?

  • Ralph Johns (UK) Level 9 Level 9 (66,840 points)
    Currently Being Moderated
    Jun 1, 2012 11:17 AM (in response to zach123410)

    HI,

     

    If the Apple ID you are referring to is the one you have used to port this question then there is another route.

     

    If it is the Apple ID in question you must know the password if you signed in here to post.

     

    You can then use this page

    Login using the "Mange Account" link

    On the next page you will be shown the emails linked to the Account (Don't worry about changing those yet).

    Apple - My Apple ID
    Uploaded with Skitch!

     

     

     

    On the left in the Menu is Password and Security

     

    On the new page you can see the questions currently in use (depending how many you set originally)

    The answers are starred out.

    Apple - My Apple ID
    Uploaded with Skitch!

     

    It is best to change Questions and the Answers.

    (Changing the Questions but leaving the Answers still needs you to know what those Answers were and changing the Answers to the current questions is not as secure as changing both)

     

    Changing Email if you can login to your Account.

    Start with Logging in here

    Once you have logged in there are several Edit Points down the left hand side.

    Edit only the Email to make anything you want to come from Apple arrive at the email you are using currently.

     

    I used this method as My Apple ID is also linked to iTunes and to Posting here at Apple Support Communities but there have been changes to the Account as I linked it to a iCloud ID as well.

    This last bit stops you changing the Apple ID (normally based on an email) to something else.

     

     

     


    7:17 PM      Friday; June 1, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.4)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.7.4),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Justinh_ca Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 25, 2012 10:54 AM (in response to Answerless)

    Hey i have tryed evertything that has been posted. but every time i login, and click on password and security, i have to put in the answers, i cant change them, can someone please get this all strait?
    Thank you

  • lymedisease144 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 27, 2012 4:14 PM (in response to Justinh_ca)

    Yeah, apparently everybody has forgotten what this conversation is about!! I can't get by the same page without having to change the security questions. That is what this whole conversation is about!! So frustrated!!

  • Ralph Johns (UK) Level 9 Level 9 (66,840 points)
    Currently Being Moderated
    Jun 28, 2012 12:06 PM (in response to lymedisease144)

    Hi,

     

    I don't see any drifts in this thread that takes  any of the answers away from the basic Question.

     

    LeonieDF lists two Links and also mentions about having access to an account in the First place

     

    See the Apple ID FAQ: Frequently asked Questions about Apple ID  http://support.apple.com/kb/HE37, the section about Can I change the answers to the security questions for my Apple ID?

     

    Now that you have a valid password it should be possible to reset the security questions.

     

    As I have actually used that Method I later posted pics

    https://discussions.apple.com/message/18536783#18536783

     

    Along with the pics I posted a second link to a site where you can change the Email (Rather than the ID) that gets used from Discussions, iTunes and in fact anywhere at apple that sends you email.

     

    Changing Email if you can login to your Account.

    Start with Logging in here

    Once you have logged in there are several Edit Points down the left hand side.

    Edit only the Email to make anything you want to come from Apple arrive at the email you are using currently.

     

    I used this method as My Apple ID is also linked to iTunes and to Posting here at Apple Support Communities but there have been changes to the Account as I linked it to a iCloud ID as well.

    This last bit stops you changing the Apple ID (normally based on an email) to something else.

     

    This may work if you can't access the account On line and the email that the ID is based on is one you no longer use.

     

    I also posted a Link to another thread where someone had used a Different method and had someone at iTunes Support help them out.

     

    IN another thread felixjuls03  had contact with the iTunes Support people

    https://discussions.apple.com/message/18382647#18382647

     

    Which seemed to help with App store or iTunes issues.

     

     

    The presumption is with the answers here that as you can post and possibly "see" in the iTunes Store then the basics of your account work as far as a password at least.

     

    From there you can access the Apple ID Support site an "Manage" your account.

    This logs you in as you use your Password.

     

    I have tested several Apple IDs I have with less questions set  and have found that once I am in the First Page ( pic I posted ) then I can access the second as it is a menu item.

     

    As the Pic shows it displays the Questions set for that account.

    They are drop down and another question can be selected (And Answered and Saved).

     

    Not counting the live Skitch link there are 6 others prior to this post.

    Two of those are the Apple Info Doc and a link/expansion on that page.

    One is to another link to another Discussion here at Apple Support communities.

     

    That still leaves at least a couple more you could have followed which leaves us guessing as to which page you went to and why you are being asked to change questions first.

     

     

     

     


    8:06 PM      Thursday; June 28, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

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