7 Replies Latest reply: May 7, 2012 7:08 PM by gamerdragkng
gamerdragkng Level 1 Level 1 (0 points)

i dont know whats going on ill be sitting here and my mac book pro will be working fine and the next thing i know a little black screen will show up telling me to restart my computer


MacBook Pro, Mac OS X (10.7.3)
  • 1. Re: i keep getting this restart screen
    ds store Level 7 Level 7 (30,305 points)

    That's called a kernel panic, it usually results in some sort of outdated or conflicting or incompatible third party software, sometimes it (or OS X even) can get slightly corrupted and cause that.

     

    Go thorough this list,

     

    Step by Step to fix your Mac

     

     

    I think your going to see results with #14 and #15, since that deals with third party software issues, however you may have to do a #18 if it's a OS X issue.

     

    Go through the list and this way you can check everything is fine.

     

     

    Good Luck

  • 2. Re: i keep getting this restart screen
    Linc Davis Level 10 Level 10 (117,935 points)

    If you're able to boot, launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Console in the page that opens.

     

    Select the most recent panic log under System Diagnostic Reports. Post the contents — the text, please, not a screenshot. For privacy’s sake, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header and body of the report, if it’s present (it may not be.) Please don't post "shutdownStall" or "hang" reports.

     

    If you can't boot in the usual way, try a safe boot. The instructions provided by Apple are as follows:

     

    • Be sure your Mac is shut down.
    • Press the power button.
    • Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
    • Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).

     

    During startup, you’ll see a progress bar, and then the login screen, which appears even if you normally log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    Safe mode is slower than normal, and some things won’t work at all.

     

    Note: If FileVault is enabled under Mac OS X 10.7 or later, you can’t boot in safe mode.

  • 3. Re: i keep getting this restart screen
    gamerdragkng Level 1 Level 1 (0 points)

    Sun May  6 21:31:01 2012

    panic(cpu 4 caller 0xffffff80002c266d): Kernel trap at 0xffffff80002af48b, type 14=page fault, registers:

    CR0: 0x0000000080010033, CR2: 0x00000e7ffff80000, CR3: 0x0000000045aff031, CR4: 0x00000000000606e0

    RAX: 0x0000000000000000, RBX: 0xffffff80066d1310, RCX: 0x0000000000000200, RDX: 0x00000000000f4000

    RSP: 0xffffff80801cbd78, RBP: 0xffffff80801cbdc0, RSI: 0x0000000000001000, RDI: 0x00000e7ffff80000

    R8:  0x0000000000000001, R9:  0xffffff80801cbef8, R10: 0x000000011ed8e000, R11: 0x000000011ec5c460

    R12: 0xffffff80066d1310, R13: 0x0000000000000000, R14: 0xffffff800f0f83a0, R15: 0x00000000000f4000

    RFL: 0x0000000000010206, RIP: 0xffffff80002af48b, CS:  0x0000000000000008, SS:  0x0000000000000000

    CR2: 0x00000e7ffff80000, Error code: 0x0000000000000002, Faulting CPU: 0x4

     

     

    Backtrace (CPU 4), Frame : Return Address

    0xffffff80801cba30 : 0xffffff8000220702

    0xffffff80801cbab0 : 0xffffff80002c266d

    0xffffff80801cbc50 : 0xffffff80002d7a1d

    0xffffff80801cbc70 : 0xffffff80002af48b

    0xffffff80801cbdc0 : 0xffffff800026d426

    0xffffff80801cbf40 : 0xffffff80002c1f0b

    0xffffff80801cbfb0 : 0xffffff80002d7941

     

     

    BSD process name corresponding to current thread: ReportCrash

     

     

    Mac OS version:

    11D2001

     

     

    Kernel version:

    Darwin Kernel Version 11.3.0: Thu Jan 12 18:47:41 PST 2012; root:xnu-1699.24.23~1/RELEASE_X86_64

    Kernel UUID:

    System model name: MacBookPro8,2 (Mac-94245A3940C91C80)

     

     

    System uptime in nanoseconds: 1617407546944

    last loaded kext at 29581583796: com.apple.driver.AppleHWSensor          1.9.4d0 (addr 0xffffff7f81d28000, size 28672)

    last unloaded kext at 111388756426: com.apple.driver.AppleUSBUHCI          4.4.5 (addr 0xffffff7f80aaa000, size 65536)

    loaded kexts:

    com.apple.driver.AppleHWSensor          1.9.4d0

    com.apple.driver.AppleMikeyHIDDriver          122

    com.apple.driver.AudioAUUC          1.59

    com.apple.driver.AppleHDA          2.1.7f9

    com.apple.driver.AppleUpstreamUserClient          3.5.9

    com.apple.driver.AppleMikeyDriver          2.1.7f9

    com.apple.driver.AppleMCCSControl          1.0.26

    com.apple.driver.AppleIntelHD3000Graphics          7.1.8

    com.apple.driver.AGPM          100.12.42

    com.apple.kext.ATIFramebuffer          7.1.8

    com.apple.driver.SMCMotionSensor          3.0.1d2

    com.apple.iokit.IOUserEthernet          1.0.0d1

    com.apple.Dont_Steal_Mac_OS_X          7.0.0

    com.apple.driver.AppleSMCLMU          2.0.1d2

    com.apple.driver.AudioIPCDriver          1.2.2

    com.apple.driver.ACPI_SMC_PlatformPlugin          4.7.5d4

    com.apple.driver.AppleMuxControl          3.0.16

    com.apple.ATIRadeonX3000          7.1.8

    com.apple.driver.AppleLPC          1.5.3

    com.apple.filesystems.autofs          3.0

    com.apple.driver.AppleUSBTCButtons          225.2

    com.apple.driver.AppleUSBTCKeyboard          225.2

    com.apple.driver.AppleIRController          312

    com.apple.iokit.SCSITaskUserClient          3.0.3

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

    com.apple.BootCache          33

    com.apple.iokit.IOAHCIBlockStorage          2.0.1

    com.apple.driver.AppleUSBHub          4.5.0

    com.apple.driver.AppleFWOHCI          4.8.9

    com.apple.driver.AirPort.Brcm4331          513.20.19

    com.apple.driver.AppleSDXC          1.1.4

    com.apple.iokit.AppleBCM5701Ethernet          3.0.8b2

    com.apple.driver.AppleEFINVRAM          1.5.0

    com.apple.driver.AppleAHCIPort          2.2.0

    com.apple.driver.AppleSmartBatteryManager          161.0.0

    com.apple.driver.AppleUSBEHCI          4.5.8

    com.apple.driver.AppleACPIButtons          1.4

    com.apple.driver.AppleRTC          1.4

    com.apple.driver.AppleHPET          1.6

    com.apple.driver.AppleSMBIOS          1.7

    com.apple.driver.AppleACPIEC          1.4

    com.apple.driver.AppleAPIC          1.5

    com.apple.driver.AppleIntelCPUPowerManagementClient          167.3.0

    com.apple.nke.applicationfirewall          3.2.30

    com.apple.security.quarantine          1.1

    com.apple.driver.AppleIntelCPUPowerManagement          167.3.0

    com.apple.driver.AppleAVBAudio          1.0.0d11

    com.apple.driver.DspFuncLib          2.1.7f9

    com.apple.driver.AppleSMBusController          1.0.10d0

    com.apple.iokit.IOSurface          80.0

    com.apple.iokit.IOBluetoothSerialManager          4.0.3f12

    com.apple.iokit.IOSerialFamily          10.0.5

    com.apple.iokit.IOAVBFamily          1.0.0d22

    com.apple.iokit.IOFireWireIP          2.2.4

    com.apple.iokit.IOAudioFamily          1.8.6fc6

    com.apple.kext.OSvKernDSPLib          1.3

    com.apple.driver.AppleHDAController          2.1.7f9

    com.apple.iokit.IOHDAFamily          2.1.7f9

    com.apple.driver.ApplePolicyControl          3.0.16

    com.apple.driver.AppleSMC          3.1.1d8

    com.apple.driver.IOPlatformPluginFamily          4.7.5d4

    com.apple.driver.AppleGraphicsControl          3.0.16

    com.apple.driver.AppleSMBusPCI          1.0.10d0

    com.apple.driver.AppleBacklightExpert          1.0.3

    com.apple.iokit.IONDRVSupport          2.3.2

    com.apple.kext.ATI6000Controller          7.1.8

    com.apple.kext.ATISupport          7.1.8

    com.apple.driver.AppleIntelSNBGraphicsFB          7.1.8

    com.apple.iokit.IOGraphicsFamily          2.3.2

    com.apple.kext.triggers          1.0

    com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.3f12

    com.apple.driver.AppleUSBBluetoothHCIController          4.0.3f12

    com.apple.iokit.IOBluetoothFamily          4.0.3f12

    com.apple.driver.AppleThunderboltDPInAdapter          1.5.9

    com.apple.driver.AppleThunderboltDPAdapterFamily          1.5.9

    com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.1

    com.apple.driver.AppleUSBMultitouch          227.1

    com.apple.iokit.IOUSBHIDDriver          4.4.5

    com.apple.driver.AppleUSBMergeNub          4.5.3

    com.apple.driver.AppleUSBComposite          4.5.8

    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.0.3

    com.apple.iokit.IOBDStorageFamily          1.6

    com.apple.iokit.IODVDStorageFamily          1.7

    com.apple.iokit.IOCDStorageFamily          1.7

    com.apple.driver.XsanFilter          403

    com.apple.iokit.IOAHCISerialATAPI          2.0.1

    com.apple.iokit.IOSCSIArchitectureModelFamily          3.0.3

    com.apple.driver.AppleThunderboltNHI          1.3.2

    com.apple.iokit.IOThunderboltFamily          1.7.4

    com.apple.iokit.IOUSBUserClient          4.5.8

    com.apple.iokit.IOFireWireFamily          4.4.5

    com.apple.iokit.IO80211Family          412.2

    com.apple.iokit.IOEthernetAVBController          1.0.0d5

    com.apple.iokit.IONetworkingFamily          2.0

    com.apple.iokit.IOAHCIFamily          2.0.7

    com.apple.iokit.IOUSBFamily          4.5.8

    com.apple.driver.AppleEFIRuntime          1.5.0

    com.apple.iokit.IOHIDFamily          1.7.1

    com.apple.iokit.IOSMBusFamily          1.1

    com.apple.security.sandbox          177.3

    com.apple.kext.AppleMatch          1.0.0d1

    com.apple.security.TMSafetyNet          7

    com.apple.driver.DiskImages          331.3

    com.apple.iokit.IOStorageFamily          1.7

    com.apple.driver.AppleKeyStore          28.18

    com.apple.driver.AppleACPIPlatform          1.4

    com.apple.iokit.IOPCIFamily          2.6.8

    com.apple.iokit.IOACPIFamily          1.4

  • 4. Re: i keep getting this restart screen
    Linc Davis Level 10 Level 10 (117,935 points)

    How did you install Lion on this computer?

  • 5. Re: i keep getting this restart screen
    gamerdragkng Level 1 Level 1 (0 points)

    it came to me from full sail university already installed

  • 6. Re: i keep getting this restart screen
    Linc Davis Level 10 Level 10 (117,935 points)

    Your warranty includes 90 days of phone support. If you're within that period, call AppleCare.

  • 7. Re: i keep getting this restart screen
    gamerdragkng Level 1 Level 1 (0 points)

    ok thank you