Skip navigation

Latest Version of iTunes Won't Sync

343 Views 3 Replies Latest reply: May 7, 2012 11:34 PM by wiclee RSS
KonigstigerAlex Calculating status...
Currently Being Moderated
May 6, 2012 1:58 PM

I have the latest gen of iTunes and a 4th gen iPod touch. It recognizes my device just fine, and starts the sync all right, but it only gets about 10-15% through the 'backup' phase and quits. This never happened before. With my last version of iTunes, I did have to restart the process a few times, with each succesive instance getting farther through the backup. Now, it just sits, and I have to invoke the task manager to kill iTunes. What could be wrong?

iPod touch, iOS 5.0.1
  • wiclee Level 5 Level 5 (6,940 points)
    Currently Being Moderated
    May 6, 2012 7:00 PM (in response to KonigstigerAlex)

    Close your iTunes,

    Go to command Prompt -

     

    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".

     

    (Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt

     

    In the "Command Prompt" screen, type in

     

    netsh winsock reset

     

    Hit "ENTER" key

    Restart your computer.

    If you do get a prompt after restart windows to remap LSP, just click NO.

     

    Now launch your iTunes, Sync and see if it is working now.

     

    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:

     

    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store

    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • wiclee Level 5 Level 5 (6,940 points)
    Currently Being Moderated
    May 7, 2012 11:34 PM (in response to KonigstigerAlex)

    You're very welcome.

     

    Most of the Internet connectivity problems arise out of corrupt Winsock settings. Windows sockets settings may get corrupted due to the installation of a networking software, or perhaps due to Malware infestation. You will be able connect to the Internet, but the packets won't transfer back and forth. "netsh winsock reset" command will reset your Windows TCP/IP to it's default state.

    During your Backup stage, iTunes needs to communicate with Apple's secured server to verify your AppleID and necessary information.  Without smooth connectivity, it just got stuck and no way to proceed further.

Actions

More Like This

  • Retrieving data ...

Bookmarked By (1)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.