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Frozen Settings>Email

1536 Views 6 Replies Latest reply: May 8, 2012 3:07 AM by Geok21751 RSS
Geok21751 Calculating status...
Currently Being Moderated
May 6, 2012 6:47 PM

I recently left my job where I was sync'd to my company email.  I would like to delete that email account but my iPad will not let me access Settings>mail.  It freezes up when I try to access it.   I have tried various resets with no result.  My yahoo email is active, but my company email is frozen as of when it was terminated.  Any suggestions on how I can delete that company email account?    Thanks!

  • Demo Level 9 Level 9 (73,805 points)
    Currently Being Moderated
    May 6, 2012 6:51 PM (in response to Geok21751)

    Try quitting the settings app and then restart the iPad and then see of you can access Mail, Contacts, calendars.


    Go to the home screen first by tapping the home button. Quit/close open apps by double tapping the home button and the task bar will appear with all of you recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner to close the apps. Restart the iPad. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.


    If that doesn't help, try this.


    Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

  • Ralph9430 Level 6 Level 6 (12,460 points)
    Currently Being Moderated
    May 6, 2012 8:15 PM (in response to Geok21751)

    Was this iPad provided by your former employer? Perhaps some management software has been installed to prevent you from making certain changes. Take your iPad back to your former employer for a fix?

  • Demo Level 9 Level 9 (73,805 points)
    Currently Being Moderated
    May 7, 2012 3:56 AM (in response to Geok21751)

    I suspect that your employer stopping the email may have some bearing on this. Have you tried resetting all settings? If you do that you will have to enter all app settings and all other settings as well. It may be worth a try.


    Settings>General>Reset>Reset All Settings.


    I think Ralph makes a good point. Go back to the employer and ask for help - maybe if they will turn the account on again, you can free up the settings and then delete it.


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