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All my App purchases lost due to change of Apple-Store location, help!

1075 Views 3 Replies Latest reply: Jun 3, 2012 10:13 PM by BigGee42 RSS Branched to a new discussion.
Gingrman Calculating status...
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May 8, 2012 6:21 AM

I recently decided to change my App-Store, to the UK-Store, simply due to relocating across borders.

 

Unfortunately this decision proved to be flawed, as per Apple, if you change you store you loose all rights to download upgrades of all apps purchased.

 

This includes Apple products (iLife) and non-Apple products.

 

Needless to say I was dumbfounded at Apple's response; "Sorry, but if you want the upgrades you have to purchase the app again".

 

After weeks of emails back and forth Apple decided to stop responding.

 

Is this legal? Is there any recourse? Can anyone advise?

MacBook Pro, Mac OS X (10.7.3)
  • Dah•veed Level 7 Level 7 (29,545 points)

    No one has ever reported that response from Apple here to my knowledge. AFAIK, folks report that when they have changed the region/country store, that it only appears that they have lost their purchases, but that when they attempted to download one of their previously purchased apps the store eventually recalls the previous purchase and downloads the app for free. That, however, does not work the same usually for music and video content.

     

    YMMV

    '09 Mac mini, iPad 2, iPhone 4S, Mac OS X (10.7.3), iOS (5.0.1) Mac fanboi since 1984!
  • BigGee42 Level 1 Level 1 (85 points)

    I had this issue recently also and I contacted iTunes Support.

     

    iTunes Store content is country specific and not available to all countries, however there are likely to be many items you purchased or downloaded that are available worldwide.

     

    To re-download your previous purchases and to ensure that you can keep your Apps up to date you need to re-select them from the iTunes store as if you're buying them again. iTunes will recognise that you've already purchased them and let you download the content for free. To test it out, try downloading one of your cheaper Apps or songs again. It should advise that the update is free as you've already purchased it.

     

    If you don't update your Apps from the new country's store, you won't be able to keep them up to date unless you update the Apps via an iPhone or iPad.

     

    The best example of this is my OS X Lion purchase from the Mac App Store. After changing from the UK my purchase history was cleared. Following Apple's advice I selected to re-purchase OS X Lion from the Australian store and it recognised that I had already purchased it and allowed me to download for free. This works in the iTunes store also.

     

    Give it a go! I think the only exception will be when an item is not available in your new country. However you can tell if it is or not just by browsing the iTunes store.

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