4 Replies Latest reply: May 8, 2012 9:40 AM by Kidlingtongirl
Kidlingtongirl Level 1 Level 1 (0 points)

Hi,

Don't know if anyone else is having similar problems but am getting very frustrated by 2 things that my Mail programme is doing.

 

1. Just changed the modem, so that isn't the problem. Mail now wont' send emails - just malfunctioned. Is anyone getting this happening? Has done it for twice - I've looked at settings - just says it is now offline.

 

2. Mail programme is not adding attachments correctly. Had 2 people say documents weren't attached that should have been.

 

Is this just a glitch on my machine or is there something else going on?

 

Thanks in advance.

 

 

KG

  • 1. Re: Email programme malfunctions
    Paul_31 Level 6 Level 6 (12,770 points)

    I think I can help with point 2. Sometimes (usually PC users) have trouble receiving attachments from Mail. A couple of things to check that should help: Mail>Edit Menu>Attachments and make sure 'Always send Windows-friendly attachments' is ticked.

    Also when you add an attachment to an email to send it normally gets place 'inline' so that you can actually see what the attachment is. Control+Click or right click on it and select 'View as icon'. This should help.

    There is some software available from Lokiware called Attachment Tamer which gives Mail much better control over the way Mail handles attachments.

     

    For point 1, it might just be a temporary glitch with the servers that will correct itself.

  • 2. Re: Email programme malfunctions
    Kidlingtongirl Level 1 Level 1 (0 points)

    Thanks Paul - I will check those points out.

     

    re: point 1 - BT is telling me that I have an IMAP account as this is a new Mac which is causing the problem. Will talk to Apple direct as I've no idea why it works for several hours and then just switches off. Totally frustrating.

    HG

  • 3. Re: Email programme malfunctions
    Paul_31 Level 6 Level 6 (12,770 points)

    I have an Apple me.com account and sometimes (although less so recently) I have had connectivity problems. The solution that seems to work is to delete the email account in Mail and then re-create it. So long as it's an IMAP account you shouldn't lose any emails as they should re-appear when you re-create the account (I'd still make sure I had back-up though, but that's just me ).

    How did you set up the account in Mail - did you let it auto-configure? You can over-ride this and set up the account manually by holding the option key just before you click the 'create' button at the first set-up screen. It'll change to 'continue' and you should be able to input your data and ensure it exactly matches the requirements of BT.

  • 4. Re: Email programme malfunctions
    Kidlingtongirl Level 1 Level 1 (0 points)

    Auto-configure I think.

    I thought I was setting up a POP account - my old computer has just POP acccounts on it. No problems in connecting.

    I'll see what tech support say - thanks for help so far.

    KG