Currently Being ModeratedMay 7, 2012 8:28 AM (in response to GreatTeacherKevin)
Apple is usually pretty good in getting this squared away.
Currently Being ModeratedMay 8, 2012 7:30 AM (in response to Frank Caggiano)
>o< I purchased my computer more than 18 months ago from the apple webstore... there doesn't seem to be any way to check purchases made that long ago on the apple website. Nor is there any email support number I can find. They have a 1-800 number, but I'm living in Japan. This situation is very frustrating. I really needed access to my photos for work tomorrow, but now I can't reach them. Do you happen to have an email support address for apple? I've never before been so frustrated with owning apple. I don't see any reason for an 18 month limit on online orders, the amount of data in an order is miniscule. Aperture is basically holding my entire collection of photographs hostage at the moment.
Currently Being ModeratedMay 8, 2012 8:12 AM (in response to GreatTeacherKevin)
The best I can find is the email form here Pro Application Serial Numbers
If you can't call then this seems like your next best bet.
Currently Being ModeratedMay 8, 2012 8:22 AM (in response to GreatTeacherKevin)
Aperture is basically holding my entire collection of photographs hostage at the moment.
as a work-around - until you have the serial number back - you might use the previews in the Media Browser.
If you are lucky, you can browse your Aperture library from iPhoto
iPhoto menu bar -> File -> Show Aperture Library
or the iWorks applications Pages / Keynote should show your Aperture library.
As a last ressort open the Aperture library package (select the package in the finder, ctrl-click, Show Package contents).
Then double click the subfilder "Masters". In this folder you should find all your original master image files, organized by the date of import to Aperture. Copy the images you need for work tomorrow.