1 2 Previous Next 21 Replies Latest reply: Oct 5, 2012 3:46 PM by Keith Hernandez1
fitzrobert Level 1 Level 1 (0 points)

This weekend I upgraded to 10.7.3 on my Quad-Core Intel Xeon.  Add updates installed.

When I open a new e-mail message window in Mail and start typing an address, the address does not auto-fill from either previous recipients or my address book.  I get a spinning pinwheel that never goes away.  If I drag a contact from my address book, it fills the appropriate address.

How do I get e-mail address to fill?

Thank you


PowerMac, Mac OS X (10.7.3), MacPro4,1 Quad-Core Intel Xeon, 2.6
  • 1. Re: Mail address not filling in
    BDAqua Level 10 Level 10 (116,475 points)

    Reboot & hold down the CMD+r keys to get to the Restore Partition, Use Disk utility there to Repair the Boot Disk.

  • 2. Re: Mail address not filling in
    fitzrobert Level 1 Level 1 (0 points)

    I repaired the Boot Disk as you suggested.  Disk Utility found no problems and when I rebooted into my account, the problems still exist.

    Any other ideas?

    Thank you

  • 3. Re: Mail address not filling in
    BDAqua Level 10 Level 10 (116,475 points)

    At a bit of a loss, but if you remove some from Previous Recipients, do they repopulate?

  • 4. Re: Mail address not filling in
    fitzrobert Level 1 Level 1 (0 points)

    I am sorry, but I do not understand what you are asking me to do.  My Previous Recipients list has many address in it, but they do not populate e-mail addresses.  I also can not click-and-drag from the Previous Recipients list.  I can click-and-drag from my address book.

    When I type in an e-mail address, it is resolved with the persons name, so the data from the address book is available for that step.

     

    I don't know is this is related, but since my OP I have noticed that my address book is not correct - I have 4 devices synchronized with iCloud.  Three of them have the same data and this machine is missing some contacts.

     

    Thank you

  • 5. Re: Mail address not filling in
    BDAqua Level 10 Level 10 (116,475 points)

    That's about what I was wondering, but mine was to remove one Previous recipient from the list & see if it gets added back.

     

    Seems that info is in some db file...

     

    http://hints.macworld.com/article.php?story=20110516152604993

  • 6. Re: Mail address not filling in
    fitzrobert Level 1 Level 1 (0 points)

    You were correct.  I removed a Previous Recipient, quit Mail and reopened the program.  The deleted Previous Recipient was there again.

    So, what do I do now?

    Thank you

  • 7. Re: Mail address not filling in
    BDAqua Level 10 Level 10 (116,475 points)

    I'm not positive, but without Mail, Address Book, or iCal running, I'd make a copy of this file...

     

    /Users/YourUserName/Library/Application Support/AddressBook/AddressBook.data

     

    Then trash the original & rename...

     

    /Users/YourUserName/Library/Application Support/AddressBook/AddressBook.data.previous

     

    to...

     

    /Users/YourUserName/Library/Application Support/AddressBook/AddressBook.data

     

    Start Mail & see if Previous recipients works.

  • 8. Re: Mail address not filling in
    fitzrobert Level 1 Level 1 (0 points)

    I did what you suggested and I am getting the same thing happening.

     

    Could this have anything to do with the fact that the Address Book is not syncing with iCloud?  I am wondering if Address Book is FUBARed.  Since the OP I notice that I can not add a .vcf file, nor can I load a backup .abbu file to Address Book.  Would it make sence to trash the local Address Book database and re-sync from iCloud?  If so, how would I do this?

     

    Thank you

  • 9. Re: Mail address not filling in
    BDAqua Level 10 Level 10 (116,475 points)

    Hmmm, do a get info on /Users/YourUserName/Library/Application Support/AddressBook/AddressBook.data & the folders on up from that, are any Locked or not have R&W rights for you?

     

    Maybe copy these files then trash the originals for a test, without Mail or AB running?

     

    /Users/YourUserName/Library/Preferences/com.apple.AddressBook.plist

     

    /Users/YourUserName/Library/Preferences/com.apple.AddressBook.abd.plist

  • 10. Re: Mail address not filling in
    fitzrobert Level 1 Level 1 (0 points)

    I checked AddressBook.data and the folders on up from that and none were/are locked and I have R&W rights.

     

    I copied and deleted AddressBook.data, com.apple.AddressBook.plist & con.apple.AddressBook.abd.plist.  When I restarted Address Book, com.apple.AddressBook.plist & con.apple.AddressBook.abd.plist were recreated.  Mail is still behaving as before - addresses are not pulled from Previous Recipients nor Address Book.  When I open Previous Recipients and delete an address from that list, close Mail and then reopen Mail, the deleted address is back in the list.

     

    Not sure if this is related, but in Address Book, the option to "Delete Card" is greyed out.  So, it looks like there are permissions errors, but I can't find anything that I don't have R&W rights to that I should.

     

    Just to make sure, I "Reset Home Directory Permissions and ACLs" using the Password Reset Utility from the Repair Utilities (Command + R boot).  This finished in a VERY short period of time (this worries me), and did not change any of the problem behaviors.

     

    Any other thoughts?

    Thank you

  • 11. Re: Mail address not filling in
    BDAqua Level 10 Level 10 (116,475 points)

    See if this helps...

     

    Open Keychain Access in Utilities, use Keychain First Aid under the Keychain Menu item, then either check the Password under that item, change it, or delete it and start over.

     

    Keychain Access asks for keychain "login" after changing login password...

     

    http://support.apple.com/kb/HT1631

     

    Resetting your keychain in Mac OS X...

     

    If Keychain First Aid finds an issue that it cannot repair, or if you do not know your keychain password, you may need to reset your keychain.

     

    http://support.apple.com/kb/TS1544

  • 12. Re: Mail address not filling in
    fitzrobert Level 1 Level 1 (0 points)

    Keychain First Aid found one problem

    Item “com.apple.system.DefaultSharingIdentity” is damaged (missing decryption key)

     

    It removed that file.  I rebooted and everything is the same as it was before.

     

    Since the OP, I have found that a bunch of my System Prefferences get re-set every time I reboot the computer.  For example, every time I reboot I need to go the the "Sound" panel and tell the computer to use the Line Out as the output device.  Not sure if this is related.

     

    Thank you

  • 13. Re: Mail address not filling in
    BDAqua Level 10 Level 10 (116,475 points)

    First, Safe Boot , (holding Shift key down at bootup), use Disk Utility from there to Repair Permissions, test if things work OK in Safe Mode.

     

    Then move these files to the Desktop...

     

    /Users/YourUserName/Library/Preferences/com.apple.finder.plist

     

    /Users/YourUserName/Library/Preferences/com.apple.systempreferences.plist

     

    /Users/YourUserName/Library/Preferences/com.apple.desktop.plist

     

    /Users/YourUserName/Library/Preferences/com.apple.recentitems.plist

     

    Reboot & test.

     

    PS. Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.

  • 14. Re: Mail address not filling in
    fitzrobert Level 1 Level 1 (0 points)

    I did all of those things.  Disk Utility found a buch of things that needed to be repaired.  When I ran Repair Permissions again, there was still a long list, which appeared to be the same.  I moved the files and rebooted the computer.  I had to reset a few things and then I rebooted again.  Some of the changes took (desktop setup) and some did not (sound output).  Mail is still not filling in addresses.

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