1 83 84 85 86 87 Previous Next 1,477 Replies Latest reply: Jul 11, 2014 1:51 AM by Xxxyz721 Go to original post
  • 1,260. Re: Poor wifi reception on new iPad
    Sam Katz1 Level 2 Level 2 (190 points)

    I will repeat this again... do not wait for a fix from apple. call or visit applecare/an apple store and offer if necessary to send your ipad in for testing. This update was not designed to fix wifi issues if you read the release notes. It did fix a 2G/3G handoff issue that some people in some countries have been reporting.

     

    My current theory is that some draft N or "rangemax plus" (ie. not using standard wifi) routers may be incompatible. so if you have tried adjusting settings as described in this thread and are still finding things to be problematic, either try contacting your router manufacturer or apple.

     

    http://support.apple.com/kb/TS1398 looks to be a very useful article.

  • 1,261. Re: Poor wifi reception on new iPad
    DarenG Level 1 Level 1 (90 points)

    I am experiencing better performance as well after the update.  I was not experiencing dropouts but I would lose one bar on occasion and my speeds were not that great (especially upload).  Now I am getting full bars and my dowload and upload speeds are better after 5 tests.

     

    Maybe just coincidental?

  • 1,262. Re: Poor wifi reception on new iPad
    rvervaecke Level 1 Level 1 (25 points)

    Wll I am having this same issue with the wifi.  Just picked up my 3rd gen ipad yesterday to replace my ipad 2 that had some screen issues.  I have issues with the death grip test as well as any speed tests in general no matter how i hold it.  The death grip test affects my download speeds, but no matter how I hold the new ipad I have issues with uploads.  I get zero on upload speeds and they are are so bad it hangs any of the speed test apps I use for my tests. I can be 2 feet from my router and they speed test uploads hang.  My wifes ipad 1 which she refuses to upgrade from has zero wifi issues.  Looks like i am taking this new ipad back and will try a replacement.  If I still have issues I will just get my money back and move on.

     

    And I do have the latest update to 5.1.1.  Just want to make that clear.

  • 1,263. Re: Poor wifi reception on new iPad
    M.A Level 2 Level 2 (260 points)

    Not sure what this might tell us but I just bought today an 11" MacBook Air 128gb, 4 gb ram, i5. I'm sitting about 15-18 feet from my Airport Extreme and have 1 bar to no service of wifi on my ipad3 and the MBA is maxed out with no faltering whatsoever of wifi signal.

  • 1,264. Re: Poor wifi reception on new iPad
    davidjmoore Level 1 Level 1 (0 points)

    Hi All.  FWIW, I did have a problem with my new iPad and I bought it exactly five weeks ago.  I replaced it by taking it back within 14 days, this solved the problem, although the wifi is not as good as my MBA (2011 version) it was a significant improvement on the first iPad I bought...  very pleased I took it back.

  • 1,265. Re: Poor wifi reception on new iPad
    Lenny Terenzi Level 1 Level 1 (5 points)

    I just got a new iPad (bought from Target had coupons!) and I only notice a drop when I am in my bedroom and rest it on my belly (nice visual, huh?) in portrait mode. I never have have a full disconnect. It only drops to one bar. When I pick it up off my belly or dont hold my hand across the bottom it goes up to two or full bars and if i lay it on the bed it goes to two for full bars. Router is in my office by the way maybe 20 or 30 ft if it was a stright line but there are plenty of walls and such between...

     

    Walk into the living room (closer to router) cannt replicate it no matter how I hold it same for the office where the router is. My router is an Airport Extreme.

     

    Since I am not getting a full drop I am wondering if it just the distance with the walls between my router and bedroom or if I have an issue and should return it.

     

    Thoughts? Is this just regular ol wireless signal degradation (I am in an apartment as well) or should I take it back for a new one and see what happens?

     

    I am updated to latest 5.1.1

  • 1,266. Re: Poor wifi reception on new iPad
    Sam Katz1 Level 2 Level 2 (190 points)

    Does it act like your other wireless devices, including other ios devices? Is your firmware current on the airport extreme? Since you got it at target, you actually have a 6 month return policy. (I think or at least 90 days.) as long as you keep your reciept. Is there metal in the way? Do you have cordless phones that may interfere? microwaves?

     

    I'd say if you can still watch video in your bedroom.. you are probably ok. you can use a $99 airport express to extend the range. you do have to use manual setup and then under wireless, say "extend this network."

     

    You may also want to take it out and make sure it functions in public (coffeeshops etc.)

     

    also, is this an 80211.n device (your router)? or is it older

     

    --Sam

  • 1,267. Re: Poor wifi reception on new iPad
    Sam Katz1 Level 2 Level 2 (190 points)

    I had another thought. Make sure channel selection is auto. This will ensure that you get minimal interference from other routers.

  • 1,268. Re: Poor wifi reception on new iPad
    Lenny Terenzi Level 1 Level 1 (5 points)

    Hi Sam

     

    I walked into the bedroom with my phone (iPhone 4) and it did drop instantly by one bar. No cordless phones in my apartment cant speak for others. Microwave is in kitchen pretty good distance from router and bedrooms.

     

    I have though about getting an express to also help boost the signal to my xbox, ps3 and wii in the living room. I'll head out with today and tomorrow and check it on public wifi as well.

     

    It is a new 802.11n Dual band router. I have a wifi scanner and scanned all the surrounding networks. I have 93% 2.4Ghz strength and I had 84% 5Ghz. I changed the channel on the 5Ghz becasue there were 3 or 4 other networks on the same channel and I jumped up to 91% there...

     

    I did take the ipad back into the bedroom and I seemed to have more consistent 2 bars in there. But If a laid down on the bed and rested on my belly as if I was reading or covered the bottom I still hade a pretty consistent drop to one bar.

     

    Thanks for the reply and I'll keep testing!

  • 1,269. Re: Poor wifi reception on new iPad
    pogle1 Level 1 Level 1 (0 points)

    Lenny Terenzi wrote:

     

    Hi Sam

     

    I walked into the bedroom with my phone (iPhone 4) and it did drop instantly by one bar. No cordless phones in my apartment cant speak for others. Microwave is in kitchen pretty good distance from router and bedrooms.

     

    I have though about getting an express to also help boost the signal to my xbox, ps3 and wii in the living room. I'll head out with today and tomorrow and check it on public wifi as well.

     

    It is a new 802.11n Dual band router. I have a wifi scanner and scanned all the surrounding networks. I have 93% 2.4Ghz strength and I had 84% 5Ghz. I changed the channel on the 5Ghz becasue there were 3 or 4 other networks on the same channel and I jumped up to 91% there...

     

    I did take the ipad back into the bedroom and I seemed to have more consistent 2 bars in there. But If a laid down on the bed and rested on my belly as if I was reading or covered the bottom I still hade a pretty consistent drop to one bar.

     

    Thanks for the reply and I'll keep testing!

    Hi Lenny,

     

    It seems to me like the standard "death grip" I and others have had. If you hold the ipad in horizontal position with Home button left (you would be holding the device in your left hand, just below the Home button), you will likely notice a repeatable drop in signal strength when you are some distance from the router (not in the same room). You can try this at a Starbucks or public WiFi hotspot too to rule out anything with your router.. just sit out on the patio or some distance from the router/store to demonstrate the symptom.. 

     

    My 45 day return window (Target) is closing this week and though I love the device, I'm debating returning it. Let me know what you find out...

     

    Paul

  • 1,270. Re: Poor wifi reception on new iPad
    Lenny Terenzi Level 1 Level 1 (5 points)

    Thanks Paul -

     

    Yeah... just did that and it consistently dropped as I walked away from the router. Not more than 20 feet for sure and that's not right to have a drop to one bar.

     

    I have heard that not all units do this so I may return and try my luck with another unit. I love the iPad so thats whats I will probably do.

     

    I guess I canl sync and backup and I can restore my new one from there... So at least setting the new one back up wont be hard.

     

    Thanks!

    Lenny

  • 1,271. Re: Poor wifi reception on new iPad
    Sam Katz1 Level 2 Level 2 (190 points)

    what wifi scanner do you use?

     

    just for my own information.

     

    --Sam

  • 1,272. Re: Poor wifi reception on new iPad
    pogle1 Level 1 Level 1 (0 points)

    ***Update***

     

    I have been a watcher/poster on this thread since about 3/23 when I first discovered a notable WiFi reception problem on my new iPad compared to my other iDevices. I went through 6 different iPads (all 64GB LTE, some Verizon and some ATT) looking for one that did not have the "death grip" issue. All of these iPads connected correctly to various WiFi routers/hotspots, but all had the same issue that if held (even lightly) by the lower left corner (Landscape, Home button left side), they would show a significant drop in download/upload speeds when some distance from the router.

     

    As yesterday was my 45th last day to return the 6th iPad (purchased at Target in Charlotte, NC), I did so, but also had purchased a 7th iPad at the Target in Greensboro a day earlier. To my utter surprise (I had given up hope), the new iPad (ATT 64GB) has absolutely no sign of the death grip problem. I tested side by side with #6, multiple times and the download speed on #7 was consistently 13-15 Mb/s compared to 1.5-1.7 on #6. Both had similar performance (13-15) when not held. Screen is georgeous too.

     

    Of significant interest (to me) is that the latest iPad was manufactured by factory "DY" in week 17 (April).  All the other iPads I had were earlier manufacture and all in either the FoxConn DM or DL factories. I have not been able to find out where the DY factory is, but in my "unstatistical" small sample, it would appear that possibly this is significant.

     

    Brief online searches seem to bear out general user satisfaction with the DY manufactured units, particularly wrt screen performance..

     

    So, maybe this is something that will give you all some hope that there are indeed some good ones out there...

  • 1,273. Re: Poor wifi reception on new iPad
    Usmaak Level 1 Level 1 (50 points)

    Maybe less about the factory and more about the fact that they're now 17 weeks into production?  How's the screen on it?  I had the same WiFi issues with all the ones I tried, but I cared less about that than I did the screen inconsistencies.  I've been hoping that they'd iron this out as time progressed.  I've been biding my time and waiting to see if they have.

  • 1,274. Re: Poor wifi reception on new iPad
    pogle1 Level 1 Level 1 (0 points)

    Usmaak;    

     

    Screen is perfect.. no hot/dead pixels and absolutely no edge bleed.. even better than my last one which I thought was really good.. Most of the comments I found on forun searches re: the DY factory related to positive remarks on the screen, rather than the death grip issues..

     

    My earlier iPads were all built in weeks 5, 6 and 9, split between DM and DL factories. Good hunting!

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