HT203181: Fix Windows proxy settings to connect to the iTunes Store

Learn about Fix Windows proxy settings to connect to the iTunes Store
Ad77

Q: i cant acces itunes in windows 8. it gets stuck again and again

I have installed windows 8 in computer and then i v downloaded itunes latest version from site but i m unable to use it, may be it is because the itunes is not compatible with this windows. Kindly resolve my issue asap!

iPhone 3GS, Other OS

Posted on May 8, 2012 4:06 PM

Close

Q: i cant acces itunes in windows 8. it gets stuck again and again

  • All replies
  • Helpful answers

  • by wiclee,

    wiclee wiclee May 8, 2012 4:09 PM in response to Ad77
    Level 5 (6,967 points)
    May 8, 2012 4:09 PM in response to Ad77

    Close your iTunes,

    Go to command Prompt -

     

    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".

     

    (Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt

     

    In the "Command Prompt" screen, type in

     

    netsh winsock reset

     

    Hit "ENTER" key

    Restart your computer.

    If you do get a prompt after restart windows to remap LSP, just click NO.

     

    Now launch your iTunes and see if it is working now.

     

    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:

     

    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store

    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • by Ad77,

    Ad77 Ad77 May 8, 2012 4:15 PM in response to wiclee
    Level 1 (0 points)
    May 8, 2012 4:15 PM in response to wiclee

    i m using windows 8. and there is no accesories option in start menu

  • by wiclee,

    wiclee wiclee May 8, 2012 4:34 PM in response to Ad77
    Level 5 (6,967 points)
    May 8, 2012 4:34 PM in response to Ad77

    Open Windows Explorer.

     

    * Navigate to the folder C:\Windows\System32

     

    * Look for the application CMD.EXE and right click to select "Run as Administrator".