11 Replies Latest reply: May 19, 2012 3:19 AM by macclint
macclint Level 1 Level 1 (0 points)

Hi friends

 

I've got some trouble with the DVD-R drive on my Macbook Pro (2010 model).

 

I have recently moved from South Africa to Australia, and have a sneaking suspicion that regionalisation of discs may have something to do with the problem.

 

I popped a friend's original region 4 DVD into my Macbook to watch. FrontRow recognises a DVD in the drive, but just shows a blank screen when you try to play it. DVD Player says 'supported disc not available'. The disc doesn't show up on the desktop either.

 

Now comes the trouble: it won't come out. I have tried regular ejecting, ejecting from DVD Player, force-ejecting by restarting with the trackpad button down, using the terminal to initiate an eject (and doing the same whilst holding the computer on its side and trying to shake the disc out). I have also tried resetting the SMC, but nothig seems to work. The drive makes all the right noises, but doesn't eject anything. The disc is not spinning as far as I can make out, and has been in there for about 4 days now.

 

Please help! I live about an hour from the nearest iStore, and am not mad keen about heading in there to chat to a Genius.

 

I am running Snow Leopard 10.6.8 and the drive itself is a  MATSHITA DVD-R UJ-898


MacBook Pro 13" (2010), Mac OS X (10.6.6), 2.4GHz Intel Core Duo, 4GB 1067 MHz DDR3
  • 1. Re: Why won't my DVD come out?
    macintoshapples Level 1 Level 1 (15 points)

    You have a superdrive failure goodsir.

  • 2. Re: Why won't my DVD come out?
    ds store Level 7 Level 7 (30,305 points)

    Reboot the machine holding the command and s keys down, you'll see a black screen with white type, when it ends, clear any extra sssss... and type this and press enter after each.

     

    /usr/bin/drutil eject


    then

     

    restart

     

     

    You can also try

     

    drutil eject

     

    from the Terminal.

  • 3. Re: Why won't my DVD come out?
    chris Techead Level 1 Level 1 (30 points)

    when you are restarting wait for the apple noise and hold eject or go in safe mode holding shift while it is turning on. If you are going to put it is safe mode restart it and hold shift and when a bar is filling up just let shift go and login and eject or also go in terminal and type

     

     

    /usr/bin/drutil eject

     

    and try to eject it then and if it doesnt work restart adn try if that doesnt work restart it in safe mode and it should go out thats what happend to my freind

  • 4. Re: Why won't my DVD come out?
    macclint Level 1 Level 1 (0 points)

    Not sure we're there just yet.

     

    The drive makes all the correct noises.

  • 5. Re: Why won't my DVD come out?
    macclint Level 1 Level 1 (0 points)

    Thanks mate. Tried the above, but still no joy.

  • 6. Re: Why won't my DVD come out?
    macclint Level 1 Level 1 (0 points)

    Thank man.

     

    Tried this and got some interesting results. In the 'black screen with white type' I tried what you suggested, but the drive did nothing.

     

    If I do the 'drutil eject' thing from the terminal I get the usual drive noises, as though it's checking for a disk, but nothing comes out.

  • 7. Re: Why won't my DVD come out?
    macclint Level 1 Level 1 (0 points)

    I get the impression that the drive is checking for a disk when you attempt a forced eject, and then it doesn't find anything, so ti stays put.

     

    Any thoughts on upgrading the firmware to try and get the drive to recognise the disk?

  • 8. Re: Why won't my DVD come out?
    ds store Level 7 Level 7 (30,305 points)

    The standard stuff

    For the sake of being complete, let’s start out simple. When a disc won’t eject from your Mac, try the following: 1.) Press and hold the Eject key, 2.) Right-click on the disc icon on the Desktop and select “Eject” from the menu, 3.) Drag the disc icon to the Trash. No luck? Read on for more tips!

    Disk Utility

    Launch Disk Utility (Applications > Utilities) and select the troublesome CD or DVD in the sidebar. Click the Eject button at the top of the window.

    Terminal command

    Launch Terminal (Applications > Utilities) and copy the following command: drutil eject

    Mouse/Trackpad button

    Restart your Mac and hold down the left mouse button (or trackpad if you have a laptop) as it boots up. Keep pressing it until the login screen or desktop displays.

    Tilt and shake

    Pick up your Mac laptop and tilt it so the CD/DVD drive is pointing downwards. Restart and hold the Eject key down while gently shaking the computer up and down.

    The self-fixing Mac

    Shut down your Mac, turn it back on, and let it sit for 10-15 minutes. Make sure the power cord is plugged in as you do this and the disc just might pop out on its own.

    Disrupt the spin

    If you listen carefully, you can probably hear your optical drive powering up & down over and over again. As long as the disc spins, it’s not coming out. The first step is to get your hands on a very thin piece of cardboard or even a folded business card (so it’s twice as thick). Now restart your Mac and hold down the mouse/trackpad button as you poke the cardboard inside the SuperDrive slot. The goal is to slip it above the CD or DVD — towards the left side of the drive — and gently jiggle it around to put pressure on the disc. You might have to continue this for up to a minute or so, but it often works when all other methods fail.

     

     

    http://www.macyourself.com/2009/05/01/the-ultimate-guide-to-ejecting-a-stuck-dis c-from-mac-superdrive/

  • 9. Re: Why won't my DVD come out?
    macclint Level 1 Level 1 (0 points)

    Already found this article, tried it, no luck. Any other ideas?

  • 10. Re: Why won't my DVD come out?
    Grant Bennet-Alder Level 8 Level 8 (49,250 points)

    Are you near an Apple store where you are? The guys at the Genius Bar get stuck CDs out all day every day, and they are really good at it. As long as they don't have to do anything too expensive, like replace your drive, they generally do it for free.

  • 11. Re: Why won't my DVD come out?
    macclint Level 1 Level 1 (0 points)

    Soooo....

     

    Phoned AppleCare, the rep decided to put me through to Customer Services, who asked to me take my MacBook to my nearest Apple Store for an assessment. They concluded the drive was faulty, and Apple made an exception and replaced it free of charge! Awesome service from Apple.