8 Replies Latest reply: May 13, 2012 5:56 PM by Stevie.G61
brendan85 Level 1 Level 1 (0 points)

i paid the $20 for mpeg streamclip a few years ago and successfully converted a bunch of .MOD files from my camera.  i just tried converting some more .MOD files for the first time in a couple years and it tells me "The Apple QuickTime 6 MPEG-2 Playback Component is not installed" and that i need to pay $20 again for the mpeg-2 playback component!!??

  • 1. Re: mpeg streamclip hates me.
    Jon Walker Level 6 Level 6 (17,630 points)

    i paid the $20 for mpeg streamclip a few years ago and successfully converted a bunch of .MOD files from my camera.

    MPEG Streamclip is and has always been a free download.

     

     

    i just tried converting some more .MOD files for the first time in a couple years and it tells me "The Apple QuickTime 6 MPEG-2 Playback Component is not installed" and that i need to pay $20 again for the mpeg-2 playback component!!??

    It would help to know what system you are using, whether or not you have upgraded the OS at any time over the last two years and which version of QT  you are using. For instance, some upgrades may "disconnect" component codecs requiring you to simply remove and re-install them. In addition, the QT MPEG-2 Playback component itself has been updated and may have to be updated to match your current version of QT. (I.e., one version for QT v6.3 and earlier, another for QT v6.4 through QT v7.5, and a third for QT v7.6 and later.)

     

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  • 2. Re: mpeg streamclip hates me.
    brendan85 Level 1 Level 1 (0 points)

    what i meant was that i paid the $20 for the MPEG-2 capability and now it doesnt recognize that.  my OSX is 10.6.7 and ive upgraded once about a year ago.  my MPEG Streamclip is version 1.8 and my quicktime is version 10.0.  i really dont want to have to pay the $20 again but the original .dmg file is long gone.

  • 3. Re: mpeg streamclip hates me.
    Jon Walker Level 6 Level 6 (17,630 points)

    what i meant was that i paid the $20 for the MPEG-2 capability and now it doesnt recognize that.

    If you mean it is not recognized by MPEG Streamclip, then

    1) Check to see if the component is still installed on your system.

    2) If still installed, check its version number.

    3) If v7.6, remove and reinstall to see if you can "reset" path access.

    4) If not installed or an older version, then contact Apple with proof of purchase since Apple appears to have removed user access to the store account software download area to see if they will provide another download copy (and keep a copy of the DMG file stored remotely this time). NOTE: the component need only be purchased once if you retain proof/record of the purchase.

     

     

    my OSX is 10.6.7 and ive upgraded once about a year ago.

    The current version is v10.6.8 for Snow Leopard.

     

     

    my MPEG Streamclip is version 1.8 ...

    The current non-beta version is v1.9.2 for MPEG Streamclip.

     

     

    ... my quicktime is version 10.0.

    The QT structure embedded in Snow Leopard supports both 32- and 64-bit routines. This means you can install/use both QT X and QT 7 players simultaneously. If you have a QT 7 "Pro" key, you may wish to also install QT 7. (SEE INSTRUCTIONS HERE)

     

     

    i really dont want to have to pay the $20 again but the original .dmg file is long gone.

    Then start making it a habit to always back up software downloads. (E.g., I still have copies of the last three MPEG-2 component downloads.)

     

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  • 4. Re: mpeg streamclip hates me.
    brendan85 Level 1 Level 1 (0 points)

    the component is not there, thats the whole point.  i have no proof of purchase so im wondering if theres any way i can prove my purchase based on a serial number or something?  theres nothing i can do about that now; i wasnt really thinking about being able to access a .dmg file in 2006 when i didnt even know what that meant so if this is about hindsight, i guess im hosed.

  • 5. Re: mpeg streamclip hates me.
    Jon Walker Level 6 Level 6 (17,630 points)

    the component is not there, thats the whole point.

    And as I previously noted, some system updates (e.g., moving from Leopard to Snow Leopard) could simply disconnect the component while other updates (e.g., the 28 Aug 2009 Snow Leopard update release) can actually delete the MPEG-2 component as specified on the Squared 5 (MPEG Streamclip) web site. Since there was a chance the component could still be installed on your system, it seemed worth checking.

     

     

    i have no proof of purchase so im wondering if theres any way i can prove my purchase based on a serial number or something?

    The best proof would be the purchase order number and (possibly or) the credit card transaction number proving Apple received payment for the software (including updates) for which Apple did (but no longer) provide back-up/update access.

     

     

    theres nothing i can do about that now;

    Actually, depending on what you are actually trying to do, there may be other alternatives. For instance, in some cases it may be possible to fool iMovie '07 (and later versions and/or other Apple video editing apps) into importing the MOD files turning them into edit compatible QT content if you can make the app think the content is still on/coming from the camcorder. This work flow is especially desireable if your goal is to edit the content. If all you need to do is make the MOD content viewable/device compatible, then you could try using the free HandBrake app to convert the content to MPEG-4/H.264 video content. For more generic transcoding, you could try the ffmpegX app to see if it would meet your needs.

     

     

    i wasnt really thinking about being able to access a .dmg file in 2006 when i didnt even know what that meant so if this is about hindsight, i guess im hosed.

    I tend to consider your problem somewhat self-imposed since you did not keep the software "up-to-date." Failing to keep the software current, you missed notices from Squared 5 that there was a potential problem and how to fix it, as well as, indications that Apple was closing down support for the "Software Downloads" store server area and that you should consider maintaining your own personal back-up copies. (I moved everything from from the Apple server as soon as the "back door" access was reported following Apple's initial removal of the "Software Downloads" link from the store's user account page. Now Apple has closed the back door and it appears you will have to find a suitable alternate work flow which will require some work/research on your part to determine which way to achieve your specific goals.)

     

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  • 6. Re: mpeg streamclip hates me.
    Stevie.G61 Level 1 Level 1 (0 points)

    I have a similar issue. I have a new Mac Mini (six weeks old) running Mac OS X 10.7.4. 

    about this mac.jpg

    I have version Version 1.9.3b7 of MPEG Streamclip.

    mpeg version.jpg 

    I have version 10.1 (501.22) of QuickTime, a program built-in to Lion.

    Given all of the above it would appear that I have all the requisite up-to-date software.

     

    The Apple Store states that if you have OS X Lion then MPEG 2 functionality is built in and that the Apple QuickTime MPEG 2 component isn't needed. 

    Please note re os x lion.jpg

     

    On clicking a .rec file downloaded from my Topfield PVR however a message appears stating that the Apple QuickTime MPEG 2 component isn't installed.

    mpeg-2 not installed.jpg

     

    Another window following the aforementioned message then pops up stating that if there are problems to use something called the  'Utility MPEG 2 component'.

    please use utility mpeg2 c copy.JPG

     

     

    I'm stumped.  Can anyone assist please?  Cheers.

  • 7. Re: mpeg streamclip hates me.
    Jon Walker Level 6 Level 6 (17,630 points)

    The Apple Store states that if you have OS X Lion then MPEG 2 functionality is built in and that the Apple QuickTime MPEG 2 component isn't needed... On clicking a .rec file downloaded from my Topfield PVR however a message appears stating that the Apple QuickTime MPEG 2 component isn't installed.

    It isn't needed for the QT X Player (v10.1) but is still required for QT 7/QT 7 Pro Player use and for MPEG Streamclip which relies on the QT 7 structure which is embedded in the Lion OS.

     

     

    Another window following the aforementioned message then pops up stating that if there are problems to use something called the  'Utility MPEG 2 component'.

    please use utility mpeg2 c copy.JPG

     

     

    I'm stumped.  Can anyone assist please?  Cheers.

    This refers to the fact that Lion OS will not run the QT MPEG-2 Playback Component installer and that in such cases this "Utility MPEG-2 Component" software which is included in the MPEG Streamclip "beta" package can be used to "assist" in the installation of the component. (I.e., use of this software means you don't have to install the component on an older system and then transfer a copy of it to the Lion system or that you can avoid having to utilize a different third-party extractor-installer app like Pacifist to do the same thing directly on a Lion system.)

     

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  • 8. Re: mpeg streamclip hates me.
    Stevie.G61 Level 1 Level 1 (0 points)

    Thank you for taking the time to give a considered reply so promptly Jon. 

    Looks like I'll have to do without as I have no intention of forking out more cash for a feature that I, right or wrong aside, feel ought ot be considered as part of the original software.  It just strikes me as typical that I can use the feature on my old G4 but not on my new Mac Mini.  Lesson learnt, duly logged in my memory for next time I buy a computer.