Skip navigation

HT1483: Updating iPod

Learn about Updating iPod

HT1483 Can't update to 5.1.1

2977 Views 7 Replies Latest reply: May 14, 2012 1:38 PM by planb77 RSS
15sowens2 Level 1 Level 1 (0 points)
Currently Being Moderated
May 8, 2012 9:50 PM

Can't update iPod touch to 5.1.1 from 4.2.1 on a Mac. Says can't connect to the server and to check network settings. Is it my computer, Internet, or iTunes?

iPod touch, iOS 4.2, Computer is really slow.
  • planb77 Level 7 Level 7 (32,255 points)
    Currently Being Moderated
    May 9, 2012 6:18 AM (in response to 15sowens2)

    Temporarily disable your Mac's firewall/security software and then try updating again to see if that makes a difference.  It could be blocking a connection from iTunes to Apple's servers.

     

    I assume you are running the latest version of iTunes at 10.6.1?

     

    B-rock

  • planb77 Level 7 Level 7 (32,255 points)
    Currently Being Moderated
    May 10, 2012 5:51 AM (in response to 15sowens2)

    So you turn off the Firewall in the Security preference pane of System Preferences?  Are you running any other sort of third party antivirus/security software such as Sophos or Norton?

     

    What type of Internet connection do you have or what is the advertised upload and download speeds?  It may be that your connection is too slow.

     

    B-rock

  • planb77 Level 7 Level 7 (32,255 points)
    Currently Being Moderated
    May 12, 2012 4:05 PM (in response to 15sowens2)

    What type of Internet connection do you have?  Have you tried downloading and installing the update while connected to a different network?

     

    B-rock

  • planb77 Level 7 Level 7 (32,255 points)
    Currently Being Moderated
    May 14, 2012 1:38 PM (in response to planb77)

    Owen,

     

    Try this:

     

    Head to /Applications/iTunes.app/Contents/Resources/iTunes-backup.rsrc and move this file to your desktop. Next relaunch iTunes and see if the problem is resolved.

     

    B-rock

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.