HT1483: Updating iPodLearn about Updating iPod
Currently Being ModeratedMay 9, 2012 6:18 AM (in response to 15sowens2)
Temporarily disable your Mac's firewall/security software and then try updating again to see if that makes a difference. It could be blocking a connection from iTunes to Apple's servers.
I assume you are running the latest version of iTunes at 10.6.1?
Currently Being ModeratedMay 9, 2012 5:39 PM (in response to 15sowens2)
It shows the message 'there was a problem downloading the software for the iPod ipod. The network connection timed out. Make sure your network settings are correct and your network connection is active, or try again later.' what do I do? The internet is working fine.
Currently Being ModeratedMay 10, 2012 5:51 AM (in response to 15sowens2)
So you turn off the Firewall in the Security preference pane of System Preferences? Are you running any other sort of third party antivirus/security software such as Sophos or Norton?
What type of Internet connection do you have or what is the advertised upload and download speeds? It may be that your connection is too slow.
Currently Being ModeratedMay 14, 2012 1:38 PM (in response to planb77)
Head to /Applications/iTunes.app/Contents/Resources/iTunes-backup.rsrc and move this file to your desktop. Next relaunch iTunes and see if the problem is resolved.
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