I've been doing a lot of digging around and I can't find too much relating to Lion, but if this question has been answered for the most recent version of OSX then I would greatly appreciate a link. Most of the answers I find are for Snow Leopard and applying the same tricks just don't seem to work. I've got a Macbook Pro with all software updates.
We have a Canon ImageRunner C5185i here in our office. We have Department ID Management enabled for color printing. I've tried every available combination of drivers from Canon's site and I just can't seem to get our department ID's to pass through to the printer, even though I've stored them in the printer settings.
Most of the time, if I can even get the print job to make it to the printer, the status says "On hold (Authentication required)". Even if I get into the printer settings and enter my department ID, it won't let me verify the ID against the copier. It almost always fails. I've enabled the "Job Accounting" in the driver settings and put my department ID in the driver utility. My current status, which is the closest to success I've gotten, is that the job makes it to the printer and simply says "Printer is in use. Waiting for the print job to finish." There are no other print jobs in memory on the device. I'm using the Canon iR C5185 UFR II (US) driver at this time and it seems to get me closer than any other driver from Canon.
I was hoping that someone could walk me through finding what drivers I'd need and any tips for making sure my department ID passes through to the device for authentication. I'm fully capable of following the most technical directions you have, but explain it to me like I'm 5 to make sure I don't miss anything.