12 Replies Latest reply: Sep 18, 2012 2:47 PM by marksgpc
MConcar Level 1 Level 1 (0 points)

I've been doing a lot of digging around and I can't find too much relating to Lion, but if this question has been answered for the most recent version of OSX then I would greatly appreciate a link.  Most of the answers I find are for Snow Leopard and applying the same tricks just don't seem to work.  I've got a Macbook Pro with all software updates.

 

We have a Canon ImageRunner C5185i here in our office.  We have Department ID Management enabled for color printing.  I've tried every available combination of drivers from Canon's site and I just can't seem to get our department ID's to pass through to the printer, even though I've stored them in the printer settings.

 

Most of the time, if I can even get the print job to make it to the printer, the status says "On hold (Authentication required)".  Even if I get into the printer settings and enter my department ID, it won't let me verify the ID against the copier.  It almost always fails.  I've enabled the "Job Accounting" in the driver settings and put my department ID in the driver utility.  My current status, which is the closest to success I've gotten, is that the job makes it to the printer and simply says "Printer is in use.  Waiting for the print job to finish."  There are no other print jobs in memory on the device.  I'm using the Canon iR C5185 UFR II (US) driver at this time and it seems to get me closer than any other driver from Canon.

 

I was hoping that someone could walk me through finding what drivers I'd need and any tips for making sure my department ID passes through to the device for authentication.  I'm fully capable of following the most technical directions you have, but explain it to me like I'm 5 to make sure I don't miss anything.


Mac OS X (10.7.3)
  • 1. Re: Canon iR C5185i and Lion - Dept ID Management
    MConcar Level 1 Level 1 (0 points)

    Note:  Our Canon 5185 is reporting error #853 when I the print jobs appear to be sent to the printer without any error from the Mac

  • 2. Re: Canon iR C5185i and Lion - Dept ID Management
    PAHU Level 6 Level 6 (14,520 points)

    The #853 error will occur when you use the Canon UFR2 driver and the imageRUNNER has the optional imagePASS-H1 (Fiery) print controller fitted. You will also have problems using the Canon PS driver to the imagePASS-H1. So you need to check if the iR C5185 has the imagePASS-H1 fitted. One method is just to look at the back of the copier. The imagePASS-H1 is a white metal box that will hanging on the back of the copier and has two Ethernet cables - one to the copier and the other to the socket on the wall. Another way you can check if you have the H1 is to open a web browser and type in the IP address of the copier. This will open the internal web page of the copier or the imagePASS if fitted, and if the imagePASS is being used then you will see an image of the H1 on the home page rather than that of the copier.

     

    So before I go any further, can you confirm if you have the imagePASS on the iR C5185.

  • 3. Re: Canon iR C5185i and Lion - Dept ID Management
    MConcar Level 1 Level 1 (0 points)

    Pahu,

     

    I was hoping you'd reply.  I've seen your helpful comments in other posts and they lead me to the point where I am now.  I just feel like there's something I'm overlooking.

     

    Here is a screenshot of the copier's web interface.  It appears that we do not have the imagePass:

    http://i.imgur.com/xSakL.jpg

     

    Here is a photo of the NIC on the copier:

    http://i.imgur.com/VvVJ6.jpg

     

    I hope this helps.  Thank you again for your reply.

  • 4. Re: Canon iR C5185i and Lion - Dept ID Management
    PAHU Level 6 Level 6 (14,520 points)

    Thank you for posting the images. It does prove that you don't have the imagePASS fitted.

     

    So with the Canon printer board and the UFR2 driver, a concern I have is that you cannot verify your ID and password from the Options section of Special Features. With this failing you won't be able to print with Dept ID enabled.

     

    Do you know if you can print from the Mac to the iR C5185 with Dept ID management turned off? I ask because the #853 is not the normal error code when you use an incorrect ID/pwd. So as a test, if the Dept ID can be turned off, I would then see if you can print from the Mac using the UFR2 or PS driver without getting the #853 error. Note that with Dept ID turned off, you will have to select to print but before pressing the print button, you will need to open the Special Features menu and press the Printer Info button so that the Job Accounting settings turns off.

  • 5. Re: Canon iR C5185i and Lion - Dept ID Management
    MConcar Level 1 Level 1 (0 points)

    I probably should have mentioned that this device is primarily shared out on our Windows server, but I've also tried printing to IP.  Ideally, we would like to use the Windows queue, but I'll take what I can get. 

     

    I disabled Department ID Management and got the following results:

     

    • Print to IP with UFR driver - "Printer in user. Waiting for the print job to finish".  (Printer was not in use at the time)

     

    • Print to IP with PS driver - Job hangs in queue  (Job sent to printer 100%)

     

    • Print to IP with PPD - Job hangs in queue ("The printer is busy")

     

    • Print to Windows share with UFR driver - "The printed output may be incorrect because the printer information has not been acquired.  Start Printer Utility to get the printer information"

                   -An error occurred.: -50

                   -Starting Printer Utility does not gather printer information

     

    • Print to Windows share with PS driver - Job sent to printer, error NG #853

     

    • Print to Windows share with PPD - 21 pages printed out, mostly blank, first page has error ""%!PS-Adobe-3.0, %APL_DSC_Encoding: UTF8, %APLProducer: (Version 10.7.4 (Build 11E53)

     

     

    Would this work better if we were to access the server through OSX Server?  Right now, our Macbooks are bound to our Windows domain.

  • 6. Re: Canon iR C5185i and Lion - Dept ID Management
    PAHU Level 6 Level 6 (14,520 points)

    MConcar wrote:

     

    I probably should have mentioned that this device is primarily shared out on our Windows server, but I've also tried printing to IP.  Ideally, we would like to use the Windows queue, but I'll take what I can get.

    If you want to use Dept ID from the Mac then you won't be able to print via the Windows server. To support Dept ID the Mac driver needs bidirectional communication with the printer, and it does not get this when printing via a Windows queue - even if you enable LPD. Also, with printing via Windows, your Mac should use the Canon PPD due to issues with the PS and UFR2 drivers via shared queues and the PPD does not support Dept ID''s.

     

    I disabled Department ID Management and got the following results:

     

    • Print to IP with UFR driver - "Printer in user. Waiting for the print job to finish".  (Printer was not in use at the time)

     

    • Print to IP with PS driver - Job hangs in queue  (Job sent to printer 100%)

     

    • Print to IP with PPD - Job hangs in queue ("The printer is busy")

    With the PS and UFR2 drivers failing, it would suggest that the LPR in the iR C5185 is turned off, as this is the default protocol both of these drivers use - regardless of what IP protocol you select when adding the queue. As for the PPD, this will use whatever IP protocol you select. So if you did select LPD then this would confirm the matter.

     

    So using the Remote UI (that's the name of the internal web page of the copier) you can select Additional Functions > Custom Settings > Network Settings > TCP/IP and check that LPD is enabled. Note that the path I just wrote could be missing a parameter - I just typed it from memory.

     

     

    • Print to Windows share with UFR driver - "The printed output may be incorrect because the printer information has not been acquired.  Start Printer Utility to get the printer information"

                   -An error occurred.: -50

                   -Starting Printer Utility does not gather printer information

     

    • Print to Windows share with PS driver - Job sent to printer, error NG #853

     

    • Print to Windows share with PPD - 21 pages printed out, mostly blank, first page has error ""%!PS-Adobe-3.0, %APL_DSC_Encoding: UTF8, %APLProducer: (Version 10.7.4 (Build 11E53)

    For the first two, not surprised with those results because as mentioned above, the UFR2 and PS drivers don't work that well - or at all - when configured to print via a Windows print queue. They must be configured on the Mac to print directly to the imageRUNNER.

     

    The last one is a concern, because it would normally be a sign that the printer does not support Postscript. Do you know which printer driver the Windows computers are using? If they are using the UFR2 driver then maybe your iR C5185 does not have Postscript, which will stop you using the PS and PPD on the Mac. If no one is sure what printer language the iR C5185 supports you can check via the Remote UI. Again via Additional Functions > Custom Settings you should see Printer Settings. And under this heading will be the printer languages supported. If you see UFR2 and maybe PCL (which Windows could also be using) but no PS then this will limit you to using the UFR2 driver on the Mac.

     

    MConcar wrote:

     

    Would this work better if we were to access the server through OSX Server?  Right now, our Macbooks are bound to our Windows domain.

    No. Like Windows server, OS X server does not support Dept ID for clients either. And until you determine what protocol the iR C5185 supports, the server queue will give the same errors as you got on the Mac client.

     

    So in summary, three things to check;

    1. Does the iR C5185 support Postscript (PS)
    2. Is the LPR protocol enabled in the TCP/IP settings
    3. Which printer driver are the Windows computers using
  • 7. Re: Canon iR C5185i and Lion - Dept ID Management
    MConcar Level 1 Level 1 (0 points)

    -Does the iR C5185 support Postscript (PS)

     

    Looks like it's PCL or UFRII, based on the options available under Printer Settings.

     

    -Is the LPR protocol enabled in the TCP/IP settings

     

    It is now. 

     

     

    -Which printer driver are the Windows computers using

     

    PCL

     

     

     

     

    So the device doesn't support PS (and therefore PPD) and PPD doesn't support Department ID's anyway.  I'm now using the UFR II driver, printing to IP, configured with the Dept ID in my settings.  Do I need a particular queue name?  I read in another post that it should be LP or LPD.  Is that accurate?

     

    I'm sending jobs to the printer and their status says "Printing", but I'm getting a message that says "Printer is in use.  Waiting for the print job to finish."

     

    Thanks again for your helpful replies.

     

    Message was edited by: MConcar

  • 8. Re: Canon iR C5185i and Lion - Dept ID Management
    PAHU Level 6 Level 6 (14,520 points)

    MConcar wrote:

     

    So the device doesn't support PS (and therefore PPD) and PPD doesn't support Department ID's anyway.  I'm now using the UFR II driver, printing to IP, configured with the Dept ID in my settings.  Do I need a particular queue name?  I read in another post that it should be LP or LPD.  Is that accurate?

    Older versions of the UFR2 driver required a queue name of LP but with this v2.30 you can leave the queue name blank.

     

    I'm sending jobs to the printer and their status says "Printing", but I'm getting a message that says "Printer is in use.  Waiting for the print job to finish."

    When you enabled the LPR protocol in the iR C5185, did you turn off the power and then back on again? This is required for any changes made to the network settings in the copier. And that message you are getting is typical of the LPR service not being enabled.

  • 9. Re: Canon iR C5185i and Lion - Dept ID Management
    MConcar Level 1 Level 1 (0 points)

    Finally, that worked.  Restarting the device after enablilng LPD got me printing in color with Department ID Management enabled (using the UFR2 driver).  This information wasn't out there in any specific form.  I even called our vendor for support and they said, "Call Canon."  Then I called Canon and they said, "Call your vendor."  None of them knew enough to just say "Use this driver and enable this protocol".  It was as simple as that.

     

    Thank you very much for your help.  You certainly seem to know what you're doing.  I hope your boss sees that, as well.

  • 10. Re: Canon iR C5185i and Lion - Dept ID Management
    PAHU Level 6 Level 6 (14,520 points)

    Great to read that you got it working. It's not the first time I've heard of Canon dealers and even their own direct support not having a clue about how to set up their product for a Mac. Unfortunately it all comes down to the Mac not having as much public ownership as Windows. This is changing and companies are noticing the greater uptake of Mac in the home and office and are a little bit more dedicated to providing support than they were. But it's still not as good as it could be. If your issue was with a Windows computer they would have probably fixed this after the first call...

     

    All the best.

  • 11. Re: Canon iR C5185i and Lion - Dept ID Management
    danindixie Level 1 Level 1 (0 points)

    Pahu - I could use your help, oh Mac Wizard.

     

    Here's my (roughly equivalent) situation.

     

     

     

    I've got an HP CP 1518ni. Connected to the network, prints pages fine when I choose "show printer webpage" and then ask it to print any particular report. So I KNOW it knows where the printer is. (As a matter of fact, it printed just fine a week ago when I tried to print from Word.)

     

    But, this week, when I try to print from any other program, including Word, I get a "printer not responding" error message.

     

    So, I want a quick easy fix; there should be a printer driver that will drive this thing, or Apple should have one that works, and HP should be able to tell me where it is. (I would iike to note that your "universal printer driver" is anything but, as it was NO help at all, and I ended up downloading Apple's printer driver to make this thing work at all. How lame.)

     

    Email me the fix, please: danindixie@aol.com

     

    Please bear in mind that I'm not AS familiar with the Mac - it's actually my wife's, I never use it, and yet I've been given tech support duties for it. So, if you refer to anything like "Activity Monitor" you are going to have to tell me exactly where to find it; start with menus, and work down through the choices, and assume I know NOTHING.

    The irony is, in 1987-1990, I WAS the Mac wizard, worked on campus in the Mac lab, knew more than most of the other student employees, did consulting on the side. My how the times have changed.

     

    Thanks in advance.

    Dan Andrews

  • 12. Re: Canon iR C5185i and Lion - Dept ID Management
    marksgpc Level 1 Level 1 (0 points)

    This is a code deal  have you set the Account Track Prefrences on the machine?