Skip navigation

HT1349: How to find the serial number of your Apple hardware product

Learn about How to find the serial number of your Apple hardware product

HT1349 Itunes and Movies

284 Views 5 Replies Latest reply: May 9, 2012 7:43 AM by Alley_Cat RSS
Hozwoldian Calculating status...
Currently Being Moderated
May 9, 2012 2:39 AM

I have bought movies using iTunes store but they do not appear under my purchased, in fact I do not even have a Movie section on Apple TV nor on my iTunes store

MacBook Pro
  • Alley_Cat Level 6 Level 6 (16,620 points)
    Currently Being Moderated
    May 9, 2012 2:53 AM (in response to Hozwoldian)

    I'm confused - do you see a Movie category at all in the AppleTV icons?


    Does it show Rentals only?


    If so, you're probably outside of US as only there do movies replay from the 'cloud' and not all movie studios are allowing it even if you purchased.


    Wisest to buy in iTunes and stream under the Computers icon from computer to AppleTV.  Make backups if cloud movies are not available to you.



  • Winston Churchill Level 10 Level 10 (81,650 points)
    Currently Being Moderated
    May 9, 2012 4:16 AM (in response to Hozwoldian)

    Unfortunately, a number of users appear to have encountered this problem. Some of these users have reported that the problem just disappears the following day or shortly after. Other users have found various other solutions to this problem.


    Firstly, are you receiving any date and time errors when you turn on your Apple TV?


    Check that you are properly connected to the Internet, by ensuring that you have a proper IP address and not one starting with 169. Also check that your location for the iTunes Store is set correctly, if so you might try changing it and then changing it back.


    If the problem persists try restarting the Apple TV by removing ALL the cables for 30 seconds, or resetting it using the reset option under general. You should also try restarting your router, or if this doesn't work you might like to try a restore.

  • Alley_Cat Level 6 Level 6 (16,620 points)
    Currently Being Moderated
    May 9, 2012 7:43 AM (in response to Hozwoldian)

    Hozwoldian wrote:


    I do see a Movies Section under Apple TV.


    Rentals only is shown.


    I do live in the UK and as such outside the US, does that mean we wil not be able to have Movies on the Cloud then?

    No we in the UK don't get that currently.


    Buy in itunes and stream from a computer or watch and wait.




More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.