9 Replies Latest reply: May 9, 2012 8:34 AM by John Galt
Enduser101 Level 1 Level 1 (0 points)

Please forgive my ignorance if I'm posting to an incorrect community and/or category.  Am so new to all this.

 

Yesterday, I received an up-date email from Apple (**I assume it was Apple) marked "critical" regarding installing a patch as a precautionary measure against the most recent MAC virus.  I had to leave early and wasn't able to compete the installation and clicked on "install later."  Now I cannot find where to resume installation.

 

I've checked the "install sofware" and it indicates that the most recent software is up-to-date, but is dated about a week ago.  Does anyone know where to locate resuming the installation?

 

 

**I'm fairly certain it was from Apple; I'm embarrased to admit I didn't check more thoroughlyas I was in such a hurry to complete a deadline.  Note to self - be more careful.


iMac, Mac OS X (10.7.3)
  • 1. Re: Anti-virus patch
    stevejobsfan0123 Level 7 Level 7 (32,345 points)

    I don't think this is from Apple. They wouldn't email you in that case, it would have just appeared in Software Update. What email address did it come from?

  • 2. Re: Anti-virus patch
    John Galt Level 8 Level 8 (36,395 points)

    be careful is right:

     

    Identifying fraudulent "phishing" email

     

    Did you supply a password? If you did change it immediately, in everything associated with that password.

     

    To say it would be highly uncharacteristic of Apple to send an email regarding a "patch" for an alleged "virus" that could affect a "MAC" would be the understatement of the century. I think it would be more likely for the Earth to reverse its rotation and fling us all into space.

     

    The reason you can find no downloaded file - partial or otherwise - is that there was no download, only an attempt to deceive you into supplying confidential information.

  • 3. Re: Anti-virus patch
    varjak paw Level 10 Level 10 (169,765 points)

    And what exactly does the email say? Copy the entire text and post it here if you can, or take a screen shot of the email and include it here as an image (use the "camera" icon in the toolbar when you reply and you can upload an image).

  • 4. Re: Anti-virus patch
    Enduser101 Level 1 Level 1 (0 points)

    I apologize - it wasn't an email; but rather a pop-up that showed up as I was typing in Word.  The reason I thought it was valid was because my "soft-ware update" notifications do that too, whenever a new update is available.

     

    I'm learning as I go.....

     

    Thank you so much for your response.

  • 5. Re: Anti-virus patch
    Enduser101 Level 1 Level 1 (0 points)

    No, I didn't supply a password.  And I apologize for stating it was an email; it was a pop-up box that appeared when I was typing in Word.  I assumed it was from Apple, as I receive valid pop-up notifications regarding software updates (according to my settings).

     

    Thank you very much for your response.  I'm learning as I go.

  • 6. Re: Anti-virus patch
    Enduser101 Level 1 Level 1 (0 points)

    I apologize for stating it was an email (I am so new to all this!); it was actually a pop-up box that appeared when I was typing in Word.  I assumed it was from Apple, as I receive valid pop-up notifications regarding software updates (according to my settings).

     

    Thank you very much for your response.  I'm learning as I go.

  • 7. Re: Anti-virus patch
    stevejobsfan0123 Level 7 Level 7 (32,345 points)

    But did it say it was a patch against a "virus?"

  • 8. Re: Anti-virus patch
    varjak paw Level 10 Level 10 (169,765 points)

    Software Update for Mac OS X is pretty obviously from Apple, particularly if it turns up any results. A popup when using Word was most probably the automatic updater from Microsoft for Office. In Word, go to the Help menu and run the "Check for Updates".


    Regards.

  • 9. Re: Anti-virus patch
    John Galt Level 8 Level 8 (36,395 points)

    OK, Apple's Software Update runs periodically. It's probably normal.

     

    To determine the Software Updates you installed, open System Preferences > Software Update and select the tab for "installed updates". It will provide a summary of what you installed and when it was installed. Updates to Microsoft Office, if that is what it was, will not appear if they did not originate from Apple.

     

    If you specifically remember the update dialog indicated it was "critical" this sounds very characteristic of Microsoft. Everything's an emergency with Microsoft. It was probably an update for Office.

     

    Apple's Software Update does not require any additional interaction, other than the need to restart your computer for updates that require it.