Skip navigation

Apps stopped working after sync with iTunes

6955 Views 9 Replies Latest reply: Jun 12, 2012 1:08 AM by zijohn RSS
zijohn Calculating status...
Currently Being Moderated
Apr 14, 2012 2:41 AM


I believe that there is something messed up with iTunes for supporting two Apple ID's on the same device.

I have two Apple ID's. One is for the US AppStore, one is for the Hong Kong AppStore. I have used both of them to download apps, some from the US, and some from Hong Kong. It has been working fine until recently, that all my App's downloaded from the HongKong store stopped working. First it happened to my iPhone, now, my iPad had exactly the same symptom, that Apps from the HongKong store don't start anymore, they flash open and close immediately.


I have called Apple support, they asked me to try downloading new apps, and try to switch my AppStore account settings, and also tried to restore my device to the original factory settings, and restore from a backup. But nothing worked.


There seems to be no way to get any help from telephone support, and since this is not a hardware issue, going to an Apple repair shop doesn't help either.


I really feel helpless right now, I have hundreds of apps, and I don't want to re-download them one by one from the US store. It feels like that iTunes authentication mechanism has a flaw that has caused this to happen. I don't know how to get the iTunes team to respond to this?  I am running the latest 10.6.1 on both my Mac and PC. It seems that this version has caused this problem. When will they update iTunes?


Can anyone help, please?

Macbook Air, No backlight
  • brian.c.smith Calculating status...
    Currently Being Moderated
    May 9, 2012 6:41 AM (in response to zijohn)



    I am trying to track down a similar issue.


    Out of curiosity, what version of iOS are you running on your devices (both iPhone and iPad)?



  • turingtest2 Level 8 Level 8 (43,850 points)
    Currently Being Moderated
    May 9, 2012 11:49 AM (in response to zijohn)

    Multiple accounts are not really catered for, multiple national stores even more so.


    If your copy of iTunes is authenticated to both accounts and all the apps are in the library then syncing the device should load up the apps from either account and enable them. You could try signing out of the one account and into the other, then delete and redownload a previously purchased app from that account. That ought to authenticate the device for all apps from that account, but it isn't an issue I've needed to test.



  • turingtest2 Level 8 Level 8 (43,850 points)
    Currently Being Moderated
    May 10, 2012 3:24 AM (in response to zijohn)

    An iOS device is capable of holding protected content from up to 5 different accounts. I've not personally tested that feature with apps but I know it works for media. Every time you connect the device to iTunes it will confirm that the library is authorized for all the protected content on the device and will disable and/or remove anything it isn't happy with. If you're using multiple libraries as well as multiple accounts and multiple regions then it is not that surprising that things are not entirely smooth. Despite the "cut the cord" claim, the iPhone in particular is really only meant to be synced to a single library. Doing anything else is inviting trouble. If everything is set up properly in the library then all you should need to do is restore the device to get everything working again. I keep my library synced between my home and work computers by way of a portable drive which also serves as backup. I can sync with the same library wherever I happen to be, and both libraries are authorized for the all the accounts that I have content from.



  • brittnijew Calculating status...
    Currently Being Moderated
    Jun 8, 2012 8:24 PM (in response to zijohn)

    I am having the same exact freaking problem! ***!

  • brittnijew Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 8, 2012 8:27 PM (in response to zijohn)

    But I don't have a duel account. I just have one. I hit restore, and I lost everything. all my downloaded apps. I figured what ever, and bought them back, and the next day I synced with iTunes, it froze my apps again. And apple wants me to pay them to talk with a rep. I'm a social media networker, I have no freaking time for this.


More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.