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err 50

599 Views 10 Replies Latest reply: May 9, 2012 6:51 PM by rkaufmann87 RSS
JasenAli Calculating status...
Currently Being Moderated
May 3, 2012 5:59 AM

Hello Guys

 

Some help appreciated.

 

I keep getting the error 50 code when downloading a single episode of a tv show.  This is an isolated problem, I have made multiple other episode downloads for other shows and multiple apps.

 

I have followed the commonly placed responses to the problem listed in the forum and have been unable to resolve the issue.

 

I have also had contact with itunes support with no further response to my problem for last 3 days.

 

I am at a bit of a loss as to what to try next.

 

Any assistance greatly appreciated.

 

Cheers

 

Jason

iMac (27-inch Mid 2010), Mac OS X (10.7.3), iTunes 10.6.1
  • rkaufmann87 Level 8 Level 8 (40,515 points)
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    May 3, 2012 6:18 AM (in response to JasenAli)

    Jason,

     

    Where are you downloading the TV show from?

  • rkaufmann87 Level 8 Level 8 (40,515 points)
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    May 5, 2012 6:05 AM (in response to JasenAli)

    It sounds like you probably have AppleCare if the MBP is less than 90 days old, give AppleCare a call and they can probably figure out where your issue is.

  • katross Calculating status...
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    May 9, 2012 1:17 AM (in response to JasenAli)

    I'm having the same issue!  Did you resolve this?

  • rkaufmann87 Level 8 Level 8 (40,515 points)
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    May 9, 2012 5:36 AM (in response to JasenAli)

    JasenAli wrote:

     

    Hi rkaufmann87 unfortunately applecare pointed out that the issue lay with the store.

     

    Cheers

     

    Jason

    I don't know why that would be unfortunate, while it's an inconvenience to take it to a store now you know what to do. When you do you should have a case number that you can give the people at the store so they can expedite things.

  • rkaufmann87 Level 8 Level 8 (40,515 points)
    Currently Being Moderated
    May 9, 2012 6:51 PM (in response to JasenAli)

    A couple of things, first you should have a case ID, this is provided so when the case is escalated which something you could have requested the next support person can see what has been done and take it from there.

     

    While it has a been a couple of years since I have an occasion to use when I did use it the support was superb. Since then Apple sales has grown exponentially and they have to hire more and more support people. I'm sure you know in order to really know a job well it takes more than basic training and sometimes years to master the art, so perhaps that's what you were running into. While this won't make your experience any different perhaps it will help explain what happened.

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