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iMessage login issues

44095 Views 153 Replies Latest reply: Dec 21, 2013 2:12 PM by Paul J. Hart RSS Branched to a new discussion.
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i_JJ Calculating status...
Currently Being Moderated
Feb 18, 2012 11:40 AM

Cannot login into iMessage. It says The server encountered an error processing registration. Please try again later. Any ideas ?

MacBook, Mac OS X (10.7.3)
  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)
    Currently Being Moderated
    Feb 18, 2012 12:42 PM (in response to i_JJ)

    HI,

     

    At first run even though you may have had iChat "Accounts" it seems to want an Apple ID for the iMessages "Service"

     

    This is then used to contact other iMessage users such as iPhones and iPads and Touches running iOS 5 and iMessage.

     

     


    8:42 PM      Saturday; February 18, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)
    Currently Being Moderated
    Feb 18, 2012 1:33 PM (in response to i_JJ)

    Hi,

     

    In FaceTime you need to "Register" the Apple ID that you want to use in FaceTime.

     

    It is similar in some respects in using an Email as the Login ID here but then choosing a Apple Discussions Alias.  (not that you have to chose an alias in FaceTime but you do have to confirm you are using that ID)

     

     


    9:33 PM      Saturday; February 18, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Ron_D_Hun Calculating status...
    Currently Being Moderated
    Feb 25, 2012 2:19 AM (in response to i_JJ)

    im having the same issue.. do u think its because of my location.. im in trinidad in the caribbean.

  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)
    Currently Being Moderated
    Feb 25, 2012 12:36 PM (in response to Ron_D_Hun)

    Hi,

     

     

    It is unlikely to be anything to do with Location.

     

    Some ISPs (and I remember some islands had issues in iChat 2 and 3 when the SIP data was sent on port 5060) used to block SIP because they were losing out on Long Distance Call monies.

     

    Apple have since moved the SIP data in iChat/Messages and FaceTime to ports in the group 16393-16402 for both applications.

     

    However if you had a Email from an ISP that you are no longer with and made that an Apple ID and cannot access that email any more then that might be an issue. (Along with it's relative Location Connection)

     

     

     

     

     

     

     

     


    8:36 PM      Saturday; February 25, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • leonjrich Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 22, 2012 7:53 AM (in response to i_JJ)

    Cannot login into iMessage. It says The server encountered an error processing registration. Please try again later. Any ideas ? I just updated to Imessage on Mac. I continue to get this error.

     

    I still cant find anything that says how to fix this error. I am connected to the internet as I am writing this on my Mac. Is there any fixes for this out there?

     

    Thank you.

  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)
    Currently Being Moderated
    Apr 22, 2012 12:24 PM (in response to leonjrich)

    Hi,

     

    What sort of Apple ID are you using to do this ?

     

    Apple IDs can be emails from external ISPs

    They can be older names from the .Mac service ending in @mac.com

    They could be @me.com ending names from MobileMe (that replaced .Mac)

    They could @me.com name from iCloud that are replacing MobileMe

     

    I have seen issues where people have used an older MobileMe name to create a iCloud Account (of the same name).

    Part of this process means ending the MobileMe account which for the AIM server seems to close the account.

     

    Any external email needs to be verified (more recent addition to the security side of things)

    Use the Apple ID Support pages to Login with Manage Account and make sure the Primary Email is verified.

     

    If your Apple ID is from the time when any random name could be used (not necessarily an email) then you may need to add an email and verify that.

     


    8:24 PM      Sunday; April 22, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • leonjrich Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 22, 2012 2:28 PM (in response to Ralph Johns (UK))

    I am signing in with a normal email. I have been using it for years. Its a normal Yahoo email.

     

    the email is verified.

  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)
    Currently Being Moderated
    Apr 23, 2012 12:17 PM (in response to leonjrich)

    HI,

     

    Try adding a Public DNS server such as Google's 8.8.8.8 or 8.8.4.4 to System preferences > Network > Advance Button > DNS tab

     

    If this Preferences Pane shows you greyed out IP's listed add those Manually as well.

     

     


    8:17 PM      Monday; April 23, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Krolli53 Calculating status...
    Currently Being Moderated
    May 9, 2012 5:15 AM (in response to i_JJ)

    Hi,

     

    have the same issue. I cant login to Facetime or Messages (iMessage) with the same error message: The server encountered an error processing registration. Please try again later.

    What can i do?

  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)
    Currently Being Moderated
    May 9, 2012 10:48 AM (in response to Krolli53)

    HI,

     

    What have you tried so far ?

     

     

     

     


    6:48 PM      Wednesday; May 9, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Krolli53 Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 10, 2012 1:02 AM (in response to Ralph Johns (UK))

    I deleted the Facetime com.apple.Facetime.plist in ~/Library/Preferences and deleted the app and reinstalled it...

    Facetime was running in beta. I am not sure if it was running after the update to OSX Lion.

     

    For Messages, I uninstalled the Beta and installed it again.

     

    Have checked the Little Snitch rules for both apps.

  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)
    Currently Being Moderated
    May 10, 2012 11:18 AM (in response to Krolli53)

    HI,

     

    FaceTime comes with Lion.

     

    Both Messages Beta and FaceTime use IMAgent to connect.

     

    Try going to Applications/Utilities and opening Activity Monitor.

    Fine IMAgent in the list and highlight

    Then use the Quit icon and Confirm Force Quit.

    It will restart itself anyway if Messages and FaceTime are supposed to be Open.

     

    FaceTime has an option to turn it Off in th Preferences (It will not "Listen" for calls and start the app)

     

    If that does not work, then delete com.aplle.IMAgent.plist.

    It pays to restart the mac when you delete this as IMAgent normally starts when the OS is booted/Started

     

     


    7:18 PM      Thursday; May 10, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Krolli53 Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 10, 2012 1:54 PM (in response to Ralph Johns (UK))

    Hey Ralph,

     

    thank you very much for your help! It was the imagent process which was blocked by the little snitch rules on port 80...

    Now I am happy to use iMessage from my MacBook

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