HT1595: Apple TV (1st generation): Troubleshooting wireless connections

Learn about Apple TV (1st generation): Troubleshooting wireless connections
beriney82

Q: My apple tv won't connect to the internet.

My apple tv will connect to my network, but not to my internet.

Apple TV, Windows Vista

Posted on Mar 26, 2012 7:27 AM

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Q: My apple tv won't connect to the internet.

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  • by Rudegar,

    Rudegar Rudegar Mar 26, 2012 9:02 AM in response to beriney82
    Level 7 (28,734 points)
    Apple TV
    Mar 26, 2012 9:02 AM in response to beriney82

    do you connect adhoc to the computer

    or do you connect to a wifi router

     

    if the former it's likely that you have to setup your computer to share it's internet connection

     

    if the later then maybe the router is using mac filtering in which case the atv's macadddress needs to be added to the valid list

  • by beriney82,

    beriney82 beriney82 Mar 26, 2012 4:59 PM in response to Rudegar
    Level 1 (0 points)
    Mar 26, 2012 4:59 PM in response to Rudegar

    I'm connected with a windows computer to our new apple airport router. If it's filtering the apple tv, how do i add it to the list with its mac address?

  • by OakoverSt,

    OakoverSt OakoverSt May 10, 2012 3:05 AM in response to beriney82
    Level 1 (0 points)
    May 10, 2012 3:05 AM in response to beriney82

    I've had this problem for ages, which seems to have started with problematic download speeds and then resulted eventually with the inability of the ATV (2) to connect to the internet.  Like you, we were able to connect to the wi-fi network in our home, and able to connect to the computer, but our ATV was not able to connect directly to internet services or internet products available through its connection with iTunes (eg: movie rentals on the computer).  Every other wi-fi device in the house was connecting successfully, the ATV did not. 

     

    Prior to that time we'd been operating the device successfully for about 15 months.

     

    Most web advice seems to suggest problems with  static IP addresses, or blocked 80 and 443 ports.  We've talked with Apple support, ISP support and Netgear support.

     

    In the end, by adding   together clues given by Apple and Netgear, we worked out that the recently updated software for ATV is no longer compatible with the software of our modem router.

     

    By updating the modem router's firmware (which was a process in itself!) our ATV is back to full functionality. 

     

    You can update your modem or modem/router by going to the home page of its manufacturer (eg: Netgear).  Model numbers and Serial Numbers are normally recorded on the bottom of the device, as is the address used to access the modem router manager, in which you can update your device.

     

    Hope this is useful to others.

  • by meaningasuse,

    meaningasuse meaningasuse Jan 31, 2015 7:38 PM in response to OakoverSt
    Level 1 (0 points)
    Jan 31, 2015 7:38 PM in response to OakoverSt

    I will try this tomorrow but it sounds exactly like my problem.  We are beta testers for a new wireless "home phone" and the router could be the issue.  I have a Time Capsule that I now use only as a local cloud storage device; I haven't swapped out the other modem for the TC because I am unsure of this beta hardware and what it may require.  I will let you know how it goes. 

     

    Meaningasuse

     

    MacBook Pro (13 in., Retina) 2015; iPad Air 2 - late 2014; iPhone 5; Time Capsule (2TB); Apple TV - 2012