Currently Being ModeratedApr 1, 2012 9:25 AM (in response to Anthony Godin)
FYI for those of you thinking of switching to Virgin:
Picked up a LTE sim a couple of days ago, and had a mix of 3G and LTE service for a day or so. For the last 24 hours I have not had ANY data capabilities on the iPad, even though I see 4 bars, the VIRGIN network, and 3G up in the top left corner. My ipad works beautifully when on my WIFI.
Two phone calls to Virgin's tech support and each time I've been on hold for over 1/2 an hour, only to have a useless CSR tell me to call Apple. I called Apple and did a restore of the ipad, but the problem remains.
I had previously had great experiences with a Virgin mobile prepaid cell phone - great CSR and I never had to wait for more than 5 minutes on hold. I'm on hold now again - it's 34 minutes and counting. So much for their previously stellar customer service.
Was thinking of dumping Virgin and getting a Rogers SIM, but not after what I'm reading here. Maybe it's back to Apple for a WI-FI ipad......
Currently Being ModeratedApr 4, 2012 3:40 PM (in response to Anthony Godin)
Same problem. Got the "new iPad" and Rogers microsim card and cannot connect to the cellular network. They keep giving you the same intructions as on their website. I cannot get to "View Account" (from Settings > Cellular >). There is no such button. I have had long conversations with Rogers and Apple - both point fingers at each other. Wonder who goofed up? Was a 'wrong' microsim sent by Rogers on behalf of Apple? I will try Bell and Telus but I guess they have similar issues with the 'new iPad' activation.
Currently Being ModeratedMay 1, 2012 10:02 AM (in response to shredordelete)
Apparently there is no on-device activation with the new iPad the way there was with the iPad 1 and 2. You have to actually go into a Rogers store and setup an iPad data account there.
I had the same problem with "View Account" not showing up, spent an hour with Apple Support, including a device restore, and finally figured it out myself by reading online. You can't sign-up for a data plan online anymore, so the "View Account" option will never show up.
Currently Being ModeratedMay 9, 2012 10:27 PM (in response to Anthony Godin)
I'm in the Ottawa/Gatineau area. Took the Sim card from my iPad 1 to put it in my New iPad and I was able to access the 3G network right away, but I didn't have a "view account" button like I had on my iPad 1, so I wasn't able to see data use, change plans or even cancel my account. But as long as my Internet was working I didn't mind. It worked for almost a month without problems, but 4 days ago it stopped working for no apparent reason.
I still see the Rogers 3G name, 5 full signal bars, but can't browse the Internet. I tried putting the Sim Card back in my old iPad. IT WORKS, and tells me I have 15 days left and 100MB of data remaining.
I spend almost 5 hours today with Rogers live chat technicians, and they keep sending me back to customer care, who keep sending me back to tech. I swear I felt like a ping pong ball and talked to at least 8 different persons (absolutely no kidding). ALL with NO sucess. They're confused because it's an iPad activated plan, so I don't have an account number, I'm just billed directly on my credit card. So it's a hassle every time I speak to a new person to be "recognized" as a client.
At the end of it all, they tell me because the Sim is working on one iPad and not the other It's an Apple related problem. I am totally frustrated and appaled. I did a full restore with no success. I am debating wheter to go to the Apple Store or the Rogers store first tomorrow.
Thanks for sharing your story, I feel better now that I know I'm not the only one.
Currently Being ModeratedMay 10, 2012 4:59 AM (in response to Tchikkaboum)
Go to the Rogers store-- Apple will not be able to fix this one.
For better or worse, someone at Rogers made a decision to not allow on-device activation any more on the new iPad. (Some people at Rogers don't seem to know this yet either.) But their system does (ie. the carrier settings for the new IPad) and therefore the "view account" button and on-device activation will *never* appear on the new iPad no matter how many time you restore, or what Apple does.
The only option you have for data on new iPad is to get a new micro-sim for the new iPad (free, from Rogers), and activate a monthly billing plan. The "flex" plans offer 10MB, 250MB and 5GB monthly, and bump up to next tier automatically when you hit the data usage limit.
I didn't like it at first either, but it's the way it is now. There is no way to keep the old prepaid-on-device plan going.
Currently Being ModeratedMay 12, 2012 6:17 AM (in response to Tchikkaboum)
Dlehman, you are absolutely right.
The morning after I wrote this post, I went to a Telus store, asked for a Sim Card for the New iPad. The guy had me pay 12$ for it, said it's made for the New iPad. I asked if I was supposed to register for an account with them he said no, it's directly in the iPad. Tried that, of course it didn't work, just like Rogers didn't work either.
I went to the Apple store and got great service. The genius explained none of the New iPad have the view account button. Plus, the guy at the Telus store sold me the wrong sim card (v2 instead of v3). I have to go back and ask for a refund.
So, none of the people that works at Telus, Rogers or Bell seems to know the steps for the new iPads. I hope it's fixed soon, it took me two days to figure out and I'm usually knowlegeable with this stuff.