9 Replies Latest reply: May 10, 2012 12:24 PM by vazandrew
eja2 Level 1 Level 1 (0 points)

i have an atv2 2nd gen amd an atv 2 1st gen, the 1st plays movies through itunes perfectly with no problems, the atv 2 2nd gen will not play those same movies, i have to air play from my pc to the unit for it to play.


AppleTV 2
  • 1. Re: atv 2 1st and 2nd gen headaches
    vazandrew Level 6 Level 6 (14,025 points)

    What is your speed (www.speedtest.net)

    If on wifi check www.istumbler.net (netstumbler for windows) for interference

    Make sure you're on your ISPs DNS

  • 2. Re: atv 2 1st and 2nd gen headaches
    eja2 Level 1 Level 1 (0 points)

    Not using WIFI, i am running on a wired network, through gig switches, ping time to unit is less then 1ms, but as i said my apple tv 2 1st gen has no problems it is only the 2nd gen that is encountering problems. i even switched units to see and still 2nd gen still ran the same problem

  • 3. Re: atv 2 1st and 2nd gen headaches
    vazandrew Level 6 Level 6 (14,025 points)

    What exactly is happening when you try to

    View on the 2nd gen

  • 4. Re: atv 2 1st and 2nd gen headaches
    eja2 Level 1 Level 1 (0 points)

    Well once you find and select the movie it switches to loading, the wheel turns and the status bar stays empty, then after a while, it goes back to the movie menu.

  • 5. Re: atv 2 1st and 2nd gen headaches
    vazandrew Level 6 Level 6 (14,025 points)

    What DNS are you using? May need to take it in to test

  • 6. Re: atv 2 1st and 2nd gen headaches
    eja2 Level 1 Level 1 (0 points)

    Hi Vazandrew

     

    It is not a DNS issue because if it was the 1st gen ATV2 would also encounter the same problem.  My network setup is as follows.

     

    DSL enternet into Time Capsule.  Time Capsule into 24 port Cisco Gig switch, ATV" 1st Gen and 2nd Gen hardwired into that switch aswell as two laptops on Wifi and two desktops hard wired.

     

    All have Itunes home sharing and all run well until i try the atv2 2nd gen on movies that atv2 1st gen runs well.

     

    If i was having a DNS problem my network would not allow me to browse.

  • 7. Re: atv 2 1st and 2nd gen headaches
    vazandrew Level 6 Level 6 (14,025 points)

    Is this with streaming local content or renting through iTunes?

     

    I was assuming you were doing the latter. If so, see below.

     

    If you set up the ATV to use a DNS other than your ISPs then yes that would be an issue, that's what I am trying to get at. It would not have to do with browsing but would affect streaming on the device.

     

    If you have set it up with the default DNS then that's fine.

     

    If you're using home-sharing check firewall and any anti-virus.

    Also see

    http://support.apple.com/kb/TS2972?viewlocale=en_US&locale=en_US

     

    As suggested take it in to see if it's a problem with your unit.

  • 8. Re: atv 2 1st and 2nd gen headaches
    eja2 Level 1 Level 1 (0 points)

    Hi Vazandrew,

     

    mainly the system is used for local streaming, if it was my firewall or antivirus both my atv2 1st and 2nd gen would both not work,  i feel it is more then firewall, ports or antivirus, i have a feeling it is the format of the mp4, as m4v plays perfectly but mp4's that i have ripped from my dvd's are the issue. 

     

    but for me to re-rip them or even batch convert them would take days if not longer.  I am running a test on my itunes and re-encoding a movie from mp4 to m4v to see if that solves the problem.

     

    If it does that means it is a firmware bug and not firewalls, ports and all that :-)

     

    i am hoping it works.  Will post if it does.

  • 9. Re: atv 2 1st and 2nd gen headaches
    vazandrew Level 6 Level 6 (14,025 points)

    That may be the case. There are differences in the compatibility and relates not only to the container but the complete encoding. Hope there is some success.

     

    ATV2

    • H.264 video up to 720p, 30 frames per second, Main Profile level 3.1 with AAC-LC audio up to 160 Kbps per channel, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats
    • MPEG-4 video, up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Simple Profile with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats
    • Motion JPEG (M-JPEG) up to 35 Mbps, 1280 by 720 pixels, 30 frames per second, audio in ulaw, PCM stereo audio in .avi file format