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iPhone 4 & iPad 3 IOS 5.1.1 freezing issues

9748 Views 15 Replies Latest reply: May 31, 2012 5:36 AM by Ccarlton216 RSS Branched to a new discussion.
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j_hobbes Calculating status...
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May 10, 2012 1:09 PM

Since updating both my iPhone 4 (16gb) and my New iPad (iPad 3 16gb wifi only) to the IOS 5.1.1 I've found a VERY large slowdown and at times freezing when requesting the operning of various types of apps.


Neither unit, the iPhone nor the iPad are low on memory (both have 2gb+ free still) and both units have had no running Apps to slow the process down...meaning that as routine I ensure that I double click the HOME button and close Apps that I'm not using.


There has been no jailbreaking or altering of either machine at any time as I'm super careful about things like that.


The Apps that I've tried to use varies from Facebook to Notes, there's also been a few minor games like AR Monsters, BoomChain, the new Infinity Blade two and when things seem to really go slow and freeze for upwards of 5-10 seconds is when I simply select my Home screen, as in click on the home button, when I try and open a small folder containing no more than 2 Apps and also when I try and access the 'double home button' click to shut Apps down, and have found non are running or when I've just clicked on a standard iPhone App like either GENERAL where all the general things are stored or simply Notes.


Both my units are in pretty much pristine condition, have NEVER suffered any knocks or scrapes nor have they been abused or miss-used at any time.


These freezing issues have come up almost to the minute of the new 5.1.1 update.


I am a 100% Apple loyal user and do understand that bugs pop up from time to time, this is why I'm asking opening if anyone else has found these issues to have arisen as I have since, in the last 4hrs, heard from a colleague of mine who has raised the same issues, though they have specifically stated that their screen and Apps freeze and went on to confirm similar if not near identical circumstances and App usage.


Please let me know if this is a wide problem or just the unlucky bug biting me in the butt.



Thanks guys.




iPhone 4, iOS 5.1.1, iPhone 4 (16gb) & iPad3 (16gb wifi)
  • razmee209 Level 7 Level 7 (21,285 points)
    Currently Being Moderated
    May 10, 2012 1:18 PM (in response to j_hobbes)

    Do a reset hold down the home/power button together until you see the apple logo and then release. Then wait for the device to boot back up.

  • waxwing Level 1 Level 1 (0 points)
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    May 10, 2012 2:12 PM (in response to j_hobbes)

    Yes! Same here. I've also noticed significant battery drain since the update. I used to be able to go two or three days between iPad charges. I'd use it on and off during the day to check email and update tasks in Omnifocus and leave work with 75% charge remaining. Currently at 24%. Haven't read any books or watched any movies today. I'm not saying this is bad...could be within specs...but it is extremely different than my experience per ios 5.1.1.


    Also some apps see very sluggish now. Mail will open and seem to stall before I can select an item. I'll swipe two or three times before seeing the delete button. I'll swipe several times to scroll on a web page before getting a response. I did try a complete reboot (?) but I also noticed that the update procedure did that too.


    Hoping it is just a short term glitch. I was exciting about this since last weekend I drop from Milwaukee to Chicago on I-94 and it kept dropping the cell connection. Not switching from LTE to 3G but dropping it for 20 seconds and then reestablishing. It appeared this update was going to fix that. Perhaps it did by having the radio work overtime, hence draining the battery.

  • AIart Calculating status...
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    May 10, 2012 2:13 PM (in response to j_hobbes)

    I'm having the exact same problem! My iPad 2 seems to be working great but my iPhone is freezing up really bad and there has been no alliteration, no "jailbreaking" of my phone. Everything was fine till I updated to 5.1.1 the update also stopped my video out cable from working, which was working just great before. Apple, please help!! I've done everything I can on my end, it's gotta be the update.

  • gdgmacguy Level 6 Level 6 (18,405 points)
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    May 10, 2012 2:14 PM (in response to AIart)

    Basic troubleshooting steps clearly outlined in the User Guide are restart, reset, restore from backup, restore as new device.


    If you've been through ALL of these steps and you still have problems, then you'll need to bring your phone into Apple for evaluation.

  • Khurt Williams Level 1 Level 1 (10 points)
    Currently Being Moderated
    May 11, 2012 4:20 AM (in response to j_hobbes)

    meaning that as routine I ensure that I double click the HOME button and close Apps that I'm not using."


    No need to do that.  Those apps aren't running apps. That's just a list of the most recently used apps.  iOS automatically suspends or shutdowns apps that are not currently being used.

  • Khurt Williams Level 1 Level 1 (10 points)
    Currently Being Moderated
    May 11, 2012 4:24 AM (in response to j_hobbes)

    Let me wrap this up by giving you a quick summary:

    • If someone tells you that all the apps in the multitasking bar are running, using up memory or sucking power, they are wrong.
    • When you hit the home button, an app moves from Active to Background and quickly to the Suspended state where it no longer uses CPU time or drains power.
    • An app may request an additional 10 minutes of Background running to complete a big task before becoming Suspended.
    • If memory is becoming scarce, iOS will automatically move Suspended apps into the Not Running state and reclaim their memory.
    • Five classes of apps – audio, GPS, VOIP, Newsstand and accessory apps – and some built-in apps such as Mail may run indefinitely in the background until they complete their task.

    Put simply: you do not have to manage background tasks on iOS. The system handles almost every case for you and well written audio, GPS, VOIP, Newsstand and accessory apps will handle the rest.



  • AIart Level 1 Level 1 (0 points)
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    May 11, 2012 10:54 AM (in response to j_hobbes)

    Since first writing about my freezing issue, things have gotten much worse!! Random apps are closing, others are not opening and every other time I try to use my phone it reboots on its own. This has made my phone very difficult to use :(

  • Steve Grenier Calculating status...
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    May 14, 2012 9:32 PM (in response to j_hobbes)

    You can add my name to the list of affected users. My iPhone 4's performance has been brutal after upgrading. Takes forever to start apps, apps that would launch instantly prior to updating. I decided to try doing a soft reset (settings only). Hopefully that will resolve it. I won't know until I use it more. I'll post back if I find success.

  • Phil Ruff Level 1 Level 1 (5 points)
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    May 16, 2012 4:38 AM (in response to j_hobbes)

    I also have been experiencing very unstable and sluggish behavior with my iPhone 4 and iPad 3rd gen since the latest update.  Apps crash alot, especially the camera app or apps that use the camera.


    I had completely powered down and restarted many times to no avail.


    After being at a graduation on Saturday and struggling with the camera app freezing and crashing, I finally force quit all the apps and reset the phone.  I know many people will say this doesn't matter, but it worked for me.  No issues since Saturday.


    Yesterday, my new iPad kept crashing while using my concur app for entering expenses.  Usually this happened when taking a picture of a receipt with the concur app.  I finally force quit all the apps and reset.  I was able to continue for several hours after this without issue.


    Again, I hesitated to share this because I know people smarter than me will say it should not matter, but when it worked for my iPad also, I was compelled to share.



  • waxwing Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 16, 2012 8:34 AM (in response to Phil Ruff)

    Phil, I understand your hesitation in posting that.  I'll step up to admit that I just did the same on my new iPad and it seems to have at least temporarily fixed my problem.  The most recent problem has been sluggish behavior in mail. I'd have to swipe a message two or three times for the delete bar to appear. Messages wouldn't show in the preview window for at least 10 seconds after the title had been selected. Mail appeared to freeze and then thaw. Restarts didn't help. But...removing every app from the fast swiping bar followed by a restart seems to have done the trick.


    By the way, I thought a complete restart was supposed to remove everything from the task bar. Perhaps that changed in some iOS update.  I manually closed all of them. The fastest method I found was to start tapping from right to left instead of from left to right. That way I could quickly go down the line and by the time I got to the left edge, a new set of app icons had drifted into place. Going from left to right required me to wait for things to settle before closing the next app.

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