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update 5.1.1 problems

1762 Views 15 Replies Latest reply: Jun 2, 2012 7:10 AM by Krumpet RSS
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MartWWW Calculating status...
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May 10, 2012 8:16 AM

Hi ..

 

Update 8 of my Iphones 4gs today out of 27 in my group

 

and every one thats update to 5.1.1

 

is having problems with syncing email/contacts/calendars from the exchange server .....

 

Exchange server is working fine ....  Nothing has changed at all   just the update 5.1.1

 

This has caused problems ...  any idears anybody stuck at the moment ...

 

Apple wont me to pay them £450.00 for support for a problem they created ...

 

Things tryed ..

 

Reset /  no affect

delete account and reinput / no effect ..

 

Works fine on hotmail / gmail etc but exchange connection has stop since 5.1.1

 

thanks in advanace ....

iPhone 4S, iOS 5.1, update 5.1.1
  • razmee209 Level 7 Level 7 (21,175 points)
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    May 10, 2012 9:40 AM (in response to MartWWW)

    I use exchanged and have no problem since I updated to 5.1.1 when it first came out.

  • Lawrence Finch Level 7 Level 7 (24,455 points)
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    May 10, 2012 9:44 AM (in response to MartWWW)

    Delete account, REBOOT, add back. If you don't reboot the phone the account is not actually removed, so add back just reactivates what is already on the phone.

  • brandonfromplymouth Calculating status...
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    May 10, 2012 4:15 PM (in response to MartWWW)

    Same problem.  Exchange sycs from desktop to server and from server to desktop; however, iphone does not update.  Deleted account restarted and readded account, worked for about 5 minutes and then stopped syncing.  How do you break something that has work for the past 3 years?

  • dc4517 Calculating status...
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    May 17, 2012 4:56 AM (in response to MartWWW)

    Have you been able to figure out the issue?  I'm having the same symptoms with Hotmail via Exchange, except that I'm not using an enterprise iPhone.  You mentioned that Exchange is not syncing, but that Hotmail is.  How did you setup your Hotmail?  POP3?  There's an option for Hotmail via Exchange, and ever since 5.1, I cannot get Hotmail to sync correctly.  If I delete Hotmail emails from the iPhone, it syncs.  But if I delete via Hotmail web client, my iPhone doesn't delete the emails I deleted on the PC.  5.1.1 didn't fix it.  I'm hoping someone has a clue as to what's going on here.

  • brandonfromplymouth Level 1 Level 1 (0 points)
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    May 17, 2012 6:54 AM (in response to MartWWW)

    A complete wipe and a manual reinstall resolved my issues. I did this about five days ago and no problem since.

  • Ndiok Calculating status...
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    May 17, 2012 7:04 AM (in response to brandonfromplymouth)

    Hi brandonfromplymouth, pls how did u do the complete wipe and the manual reintalling? because, i have similar problem.

  • brandonfromplymouth Level 1 Level 1 (0 points)
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    May 17, 2012 7:34 AM (in response to MartWWW)

    1.  Copy all important images/videos to computer as backup since you can not use the restore from cloud for this to work.

     

    2.  Settings --> General --> Erase All Data and Settings

     

    3.  Once restarted Set Up New iPhone

     

    4.  Add all your mail accounts and redownload your apps

  • Stromer53 Calculating status...
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    Jun 1, 2012 8:16 AM (in response to brandonfromplymouth)

    Ndiok - did it work for you?  Same problems with me. 

  • KiltedTim Level 8 Level 8 (35,875 points)
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    Jun 1, 2012 8:20 AM (in response to MartWWW)

    What version of Exchange?

  • Stromer53 Level 1 Level 1 (0 points)
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    Jun 1, 2012 8:54 AM (in response to KiltedTim)

    IT Dept says it is Exchange 2003

  • Krumpet Calculating status...
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    Jun 1, 2012 9:29 AM (in response to Stromer53)

    Hi. Same problems - error 9006 - googled - seems common. At wits end with this piece of crap cell!!! Money makes money thats for sure !!! and in South Africa, everyone blames everyone when no-one actually has any idea what the F_ _ k they talking about.   One iPhone 4S for sale here .............

  • KiltedTim Level 8 Level 8 (35,875 points)
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    Jun 1, 2012 1:27 PM (in response to Stromer53)

    You are going to have issues with newer versions of iOS and ActiveSync if you stick with Exchange 2003. It's badly out of date.  The reason it changed in iOS is because Micro$oft said it had to in order to remain compatible. You really need to get up to Exchange 2007 or later.

  • KiltedTim Level 8 Level 8 (35,875 points)
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    Jun 1, 2012 1:28 PM (in response to Krumpet)

    Krumpet wrote:

     

    Hi. Same problems - error 9006

    Not even remotely the same problem.

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