2 Replies Latest reply: May 11, 2012 5:41 AM by Skydiver119
Jul0k Level 1 Level 1 (0 points)

Hey guys, i just unboxing my new ipad, later i find a defect, like scratch and flaw on the  side (alumunium). I am sure it's not my fault. It was never hit anything. What should i do? Since new ipad isn't release yet in my country (i bought it from US when im holiday). Thats very bothering me..


  • 1. Re: New Ipad deffect?
    Czicks Level 1 Level 1 (60 points)

    Your only option is to either call Apple or visit an Apple store and request a replacment. They are under no obligation to do so, you're probably stuck with it.

  • 2. Re: New Ipad deffect?
    Skydiver119 Level 7 Level 7 (21,255 points)

    I agree. They MIGHT accept it as 'out of the box' damage, they might also believe that you scratched it. Unfortunately it's your word against theirs. Can't hurt to ask, and ask nice, but be ready to be told 'sorry'.