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Bought new ipad 3, but locked out?

974 Views 6 Replies Latest reply: May 11, 2012 7:33 AM by Rojmer RSS
Lizard Calculating status...
Currently Being Moderated
May 11, 2012 5:58 AM

I bought the ipad 3 new as a gift. When my friend turned on the ipad, it said that it was locked. He is using it outside of the US. I know this can happen on used ipads but I bought it new and the store did not indicate that it was a floor model. Is there a solution? Thanks!

  • Demo Level 9 Level 9 (73,790 points)
    Currently Being Moderated
    May 11, 2012 6:08 AM (in response to Lizard)

    What model of the iPad did you buy  - specifically?

  • Demo Level 9 Level 9 (73,790 points)
    Currently Being Moderated
    May 11, 2012 6:31 AM (in response to Lizard)

    I mean Verizon or AT&T. I don't have a 4G iPad, but it will be helpful, I believe, to know which one it is so that others can offer a suggestion.

     

    And so I know, what does locked mean in this case? What is your friend experiencing?

     

    I just found this as well. I thought that all iPads are sold "unlocked",

    https://discussions.apple.com/thread/3912823?start=0&tstart=0

  • Czicks Level 1 Level 1 (60 points)
    Currently Being Moderated
    May 11, 2012 6:53 AM (in response to Lizard)

    1: Remove any SIM card.

    2: Plug it into a computer that has a current version of iTunes installed

    3: Perform a restore.

     

    Do that and report back.

  • Rojmer Level 3 Level 3 (920 points)
    Currently Being Moderated
    May 11, 2012 7:33 AM (in response to Demo)

    Demo, when I bought my first iPad in an Apple store in the US, I specifically asked the sales person in the Apple store whether the iPad was locked to AT & T and after consulting with someone else in the store, he told me it was!!  I then researched the issue online and thus found out that iPads are not locked to any carrier.  I went back to the same store and asked again and got the same reply.

     

    I decided to buy it nonetheless and, of course, I took it to Europe, got a microsim from my iPhone carrier and everything worked well.  Fortunately my carrier allows clients to use iPhones and iPads on the same data plan for the same price.  If you exceed the 3G limit on either, both will connect to 2G until the limit resets at the end of the month.

     

    I did the same last summer with my iPad2 and as I am again in the US (I live 50% in Europe, 50% in the US) now I have bought an iPad3 and I am confident when the time comes to put in my European Sim card, everything will be fine.

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