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Screen ripples with modest pressure

586 Views 0 Replies Latest reply: May 11, 2012 7:09 PM by Dunn.brian RSS
Dunn.brian Calculating status...
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May 11, 2012 7:09 PM

Hi,

I purchased my iPad about 3 months ago (2nd gen + 3G) and almost Immidiately noticed that if any modest pressure is applied to the middle of the screen, purple ripples would appear. These ripples concerned me as the iPad is a glass device and such ripples could show a possible stress in the glass. Over time, the ripples have become more noticeable in normal tasks with my iPad. I contacted an apple support representative and he was quick to understand and offer that apple replaces my device. Following his information I sent my device in and was happily waiting for my problem to be resolved. Today my device was shipped back with an attatchment stating that after a software update and battery charge, my problem was not able to be reproduced. The first thing I did was fire up my iPad and check for myself. There was absolutely no change to my device and my problem still occurred. Quite flustered, I contacted apple support and sat on hold for a good 20 minutes before speaking with a guy named Cody. I explained my issue, often being cut off, and I was told that there is nothing that they will do if I send my device to them. Their "diagnostic tests" will not be able to reproduce my error and my device will keep getting returned. Trying to stress my point that the other representative understood my problem and did say it is an abnormality, the representative kept saying they won't do anything at their repair center. He then started asking me to drive to my nearest apple store (roughly an hour and a half away) to demonstrate it in person. He was sure to say that once I show them my issue, they might not replace it either do to stock limitations. I tried explaining that I am constantly busy and I doubt that I would be able to make the commute and he kept repeating himself. A few odd pauses later, he told me my warrenty lasts for more than 250 days and I don't have to be in a rush about it.

 

The second representative was very unhelpful and if their diagnostic tests consist of restoring the firmware, it's no wonder why my issue wasn't showing up...they weren't looking for it. Has any other iPad 2 owner experienced this issue? Have you contacted apple? What did they do about it?

 

This experience has me quite flustered with apple and the way in which their support and repair service went.

iPad 2 Wi-Fi + 3G, iOS 5.1.1

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