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Songs Disappearing from iTunes

248465 Views 550 Replies Latest reply: Mar 18, 2014 8:56 AM by Darr247 RSS Branched to a new discussion.
  • Dronewolf Calculating status...
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    May 4, 2012 8:09 AM (in response to gizmonic)

    Hi, I am having the same problem I can't seem to find a solution I am putting songs into Itunes and they just disappear from the itunes folder but the song is still showing in the itunes menu with a ! mark this is really frustrating as all my music that I love is disappearing...can someone help or even some ***** from apple...I am running vista on my laptop using a external hard drive.


    please help as these files can't just disappear its impossible.



  • henrylynn Calculating status...
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    May 4, 2012 11:53 AM (in response to gizmonic)

    Same problems here except that in addition to my ripped music some of my older music purchased from Itunes has also disappeared from my hard drive. However, everything in still on my ipod and the titles show up in itunes.


    I don't use a server in my setup. All the Itunes music is stored on the local machine.

  • hummingbird84 Calculating status...
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    May 5, 2012 9:37 PM (in response to henrylynn)

    Same problem here too--just discovered a bunch of my music that I purchased from iTunes has disappeared. ***? Any answers from Apple?

  • MovinOnUp Calculating status...
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    May 11, 2012 8:36 PM (in response to hummingbird84)

    I am having the same problem as well. I upgraded to Itunes a few weeks ago. I have two PC laptops that I use, one for general use, and one for DJing. I manage my itunes on my main computer, and basically clone my library before I have a gig, so that my itunes folder (which serato reads for my playlists and stuff) is identical to the computer I use daily.


    I noticed recently, that i'm getting the grey exclamation points on tracks that I definitely did not delete. When I look for the files, they are completely missing from my external hard drive. Some tracks are also copying themselves. But the tracks I am looking for, GONE. No trace. They remain on my ipod, because I haven't synched in a while,  but they are no where to be found on my hard drive. Luckily I had backups of some of the files, and were able to just drag them into itunes, and it's like nothing ever happened, but not for all of the tracks. And it's annoying to find new ones every time I open Itunes. ***??!?!?


    Why are we getting no answer as to why this is happening, and why isn't there a fix???! This is wedding season, and I hate to look for a track and find that it is missing for no reason at all, when I am doing a gig. Or just in general.

  • Takohashi Calculating status...
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    May 18, 2012 8:21 AM (in response to gizmonic)

    I am having the same problem

  • pupx Calculating status...
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    May 23, 2012 1:14 AM (in response to gizmonic)

    same problem here with the latest iTunes version... Songs just disappeard in Finder???

  • Hawk\'s Feather Calculating status...
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    May 23, 2012 7:39 AM (in response to pupx)

    Well, I spent about an hour on the phone with Apple today to see if they knew anything about my missing iTunes songs.  The consultant had me try several things and nothing solved the problem.  After talking with a higher level several times, he said that none of the songs were on my hard drive any longer and that I must have deleted them.  He then said that the only thing I would be able to do would be to reload them.  I said that I would first download the songs that I had purchased and see if they “stayed” or if they would disappear like they had before.  What is interesting is that as I clicked on the download from the iTune store, I could not download them since it said that that song was already on my computer. The ! (meaning that it was not there) did show for that song.  I tried several times and was not able to complete the download.  I finally deleted the song and then downloaded it from iTunes. That time it showed up without the !.


    What I found interesting is that the only song (outside of the two iTunes that I had just downloaded) that showed up in the iTunes folder was one that was a free download from Amazon. Now I am wondering if iCloud has something to do with the missing songs.

  • Dave Rathbun Calculating status...
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    May 23, 2012 8:06 AM (in response to Hawk\'s Feather)

    How do you get Apple on the phone? I can let them connect to my desktop and watch the songs disappear as I sync to my iPod...

  • Chris CA Level 9 Level 9 (73,395 points)
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    May 23, 2012 10:25 AM (in response to Dave Rathbun)

    Dave Rathbun wrote:


    How do you get Apple on the phone?

    Calling them usually works. (See Contact Us at bottom right of every Apple page)

    But iTunes support is email only.


  • Dave Rathbun Level 1 Level 1 (50 points)
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    Jul 7, 2012 6:11 AM (in response to Dave Rathbun)

    For what it's worth, the latest update to has addressed this issue for me. I have carefully tested all of the various scenarios that were causing me problems earlier, and none of my tracks are being deleted.

  • Maziekit Calculating status...
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    Aug 17, 2012 7:41 PM (in response to gizmonic)

    I, too, have been having this problem. Lumping iTunes will just somehow "forget" about some of my songs, so every time I sync my iPod (something I started doing begrudgingly a couple years ago when I found out that's the best way to get accurate statistics on my songs), it's an adventure in song finding, especially fun when I go to play an old favorite that - surprise, surprise - ISN'T THERE ANYMORE. I don't know if this is related, but iTunes is also screwing up album art on some stuff, don't really know what's up with that. I've about had it, though, I'm just about fed up with Apple, and it told me that my standard username, "Maziecat," contained a banned word...DAFUQ, APPLE

  • welzmo Calculating status...
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    Aug 18, 2012 6:45 AM (in response to welzmo)

    Random missing music- files beginning with numbers or starting with U - Z. ***.

    Why can't Apple fix this and their Mail while they're at it.

    Screen Shot 2012-08-18 at 9.05.08 AM.png

  • Dave Rathbun Level 1 Level 1 (50 points)
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    Aug 20, 2012 7:27 PM (in response to Dave Rathbun)

    I thought I was fixed. Last night I realized after reinstalling iTunes in an attempt to fix this issue I had not turned the "compression" setting back on. This is where you can tell iTunes to down-sample to 128bit while syncing to the iPod, for example. When I turned that back on, about half of my latest batch of songs to sync went missing.


    Getting closer to a specific test case. Those of you that have had songs go missing, are you using this feature?

  • Ithacapple Calculating status...
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    Aug 21, 2012 6:09 AM (in response to Dave Rathbun)

    Yes, I've been using this feature since they introduced it for the latest iPod nano and I have the song deleting problem.

  • Petrusrock1 Calculating status...
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    Aug 21, 2012 7:27 AM (in response to Ithacapple)

    I think it is time that all users of iTunes and iPoda etc stop buying songs. I have purchased thousands of Dollars from Apple in music and until this is fixed (yes it is still happening to me) I will not buy another song or book or anything else from them.


    This has been going on for a very long time now, and if this is correct there are many people that have lost songs they worked hard to get on their i-device and paid money for to have save.


    How do I get all the music back I am losing? This ***** and is totally and uterly unacceptabel to go on for this long.


    We want thsi fixed dear Apple support team!


    I made one big mistake - trusting apple with my music collection.

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