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New Ipad

259 Views 11 Replies Latest reply: May 12, 2012 5:48 AM by Encrypted11 RSS
jefforgar Calculating status...
Currently Being Moderated
May 11, 2012 7:14 PM

Today my New Ipad simply turned off ...and remains with its screen totally black..I tried to push both buttons but nothing happens..the screen is still black.

What should I do ?

iPad, iOS 5.1.1
  • rbrylawski Level 6 Level 6 (10,785 points)
    Currently Being Moderated
    May 11, 2012 7:16 PM (in response to jefforgar)

    How long did you try to push "both" buttons?  To reboot, press and hold BOTH buttons at the SAME time for about 10 seconds (ignore the red slider to shut down) until the Apple Logo appears, then let go of both buttons and your iPad will [hopefully] restart.

  • Diavonex Level 9 Level 9 (58,565 points)
    Currently Being Moderated
    May 11, 2012 7:18 PM (in response to jefforgar)

    3 important points in a Reset

     

    1. You must hold the Sleep and Home button down together for about 10 to 12seconds

     

    2. Don't let go until you see the Apple logo

     

    3. Ignore the red slider

  • Encrypted11 Level 2 Level 2 (350 points)
    Currently Being Moderated
    May 12, 2012 4:47 AM (in response to jefforgar)

    Hold it longer. if not, let the battery discharge in its power downed state. Wait. What was your battery percentage you last saw before it turned off?

     

     

    Protip: Sometimes plugging the iPad to its charger with the wall socket turned off accelerates discharging rates.

  • Encrypted11 Level 2 Level 2 (350 points)
    Currently Being Moderated
    May 12, 2012 5:06 AM (in response to jefforgar)

    How long ago did you make the purchase? I suggest if you're not willing to discharge and see if the dust settles, here's what you can do.

     

    • If its within 30 days (Apple physical store purchase), go to the store to get assistance with the issue. They should be quite receptive and are willing to offer 1-for-1 exchanges for your bricked unit.

     

    • For Apple online store: 14 days. You have the options of:
      1. contact Apple after sales team through phone and calling for an exchange. Advantage: They'll arrange a courier like DHL, FedEx or UPS to pick up your iPad and it may take probably 3-10 working days before they ship you a new unit. A shipping order with an invoice stating an iPad costing $0.00 will then appear on your email once the iPad ships.
      2. Through the apple store recent purchases menu, locate your iPad's purchase and hit the blue return button. Then print the piece of shipping address and ship it back to Apple, order a new one.

     

    I'd recommend the first option if you got the iPad online though.

     

    • Out of replacement period? Use the warranty. Visit the Genius bar at any Apple Store OR, call the Apple Care hotline to see what they can do about the iPad.
  • Encrypted11 Level 2 Level 2 (350 points)
    Currently Being Moderated
    May 12, 2012 5:28 AM (in response to jefforgar)

    "If its within 30 days (Apple physical store purchase)"

     

    I don't think so (not very sure). You can approach an Apple Store for advice though. Would be nice if you had the proof of purchase.

     

     


     

    Message was edited by: Encrypted11

  • Encrypted11 Level 2 Level 2 (350 points)
    Currently Being Moderated
    May 12, 2012 5:48 AM (in response to jefforgar)

    Good luck!

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