11 Replies Latest reply: May 12, 2012 5:48 AM by Encrypted11
jefforgar Level 1 Level 1 (0 points)

Today my New Ipad simply turned off ...and remains with its screen totally black..I tried to push both buttons but nothing happens..the screen is still black.

What should I do ?


iPad, iOS 5.1.1
  • 1. Re: New Ipad
    rbrylawski Level 6 Level 6 (10,790 points)

    How long did you try to push "both" buttons?  To reboot, press and hold BOTH buttons at the SAME time for about 10 seconds (ignore the red slider to shut down) until the Apple Logo appears, then let go of both buttons and your iPad will [hopefully] restart.

  • 2. Re: New Ipad
    Diavonex Level 9 Level 9 (62,790 points)

    3 important points in a Reset

     

    1. You must hold the Sleep and Home button down together for about 10 to 12seconds

     

    2. Don't let go until you see the Apple logo

     

    3. Ignore the red slider

  • 3. Re: New Ipad
    jefforgar Level 1 Level 1 (0 points)

    I did hold the sleep and home button down together for 20 seconds...nothing happened.  The screen is still back.

  • 4. Re: New Ipad
    Encrypted11 Level 2 Level 2 (350 points)

    Hold it longer. if not, let the battery discharge in its power downed state. Wait. What was your battery percentage you last saw before it turned off?

     

     

    Protip: Sometimes plugging the iPad to its charger with the wall socket turned off accelerates discharging rates.

  • 5. Re: New Ipad
    jefforgar Level 1 Level 1 (0 points)

    Apple´s friends ..Please help me ...BLACK SCREEN NEW IPAD.. I pushed both buttons (sleep and home) for 20 seconds and nothing happed.  The black sreen is still there.  Seems it is completely DEAD.   Any help ??

  • 6. Re: New Ipad
    jefforgar Level 1 Level 1 (0 points)

    I did hold it longer but nothing...still black screen.   The last time I saw my battery percentage it showed me 78% before it turned off.

  • 7. Re: New Ipad
    Encrypted11 Level 2 Level 2 (350 points)

    How long ago did you make the purchase? I suggest if you're not willing to discharge and see if the dust settles, here's what you can do.

     

    • If its within 30 days (Apple physical store purchase), go to the store to get assistance with the issue. They should be quite receptive and are willing to offer 1-for-1 exchanges for your bricked unit.

     

    • For Apple online store: 14 days. You have the options of:
      1. contact Apple after sales team through phone and calling for an exchange. Advantage: They'll arrange a courier like DHL, FedEx or UPS to pick up your iPad and it may take probably 3-10 working days before they ship you a new unit. A shipping order with an invoice stating an iPad costing $0.00 will then appear on your email once the iPad ships.
      2. Through the apple store recent purchases menu, locate your iPad's purchase and hit the blue return button. Then print the piece of shipping address and ship it back to Apple, order a new one.

     

    I'd recommend the first option if you got the iPad online though.

     

    • Out of replacement period? Use the warranty. Visit the Genius bar at any Apple Store OR, call the Apple Care hotline to see what they can do about the iPad.
  • 8. Re: New Ipad
    jefforgar Level 1 Level 1 (0 points)

    I just bought it in the USA on April 19th.  I live in Brazil.

    Apple Store in Brazil is able to do the # 1 Option ??

  • 9. Re: New Ipad
    Encrypted11 Level 2 Level 2 (350 points)

    "If its within 30 days (Apple physical store purchase)"

     

    I don't think so (not very sure). You can approach an Apple Store for advice though. Would be nice if you had the proof of purchase.

     

     


     

    Message was edited by: Encrypted11

  • 10. Re: New Ipad
    jefforgar Level 1 Level 1 (0 points)

    Black Screen - I did hold both buttons (Sleep and Home) for 30 and more seconds and the screen is still black. Nothing changed or appeared. The last time I saw my battery percentage it showed me 78% before it turned off.

     

    Follow the serial # DYVHJD2YDJ8T  ipad Wi-Fi 16 GB Black

    Purchased @ Apple Store, Dadeland on April 19th.

     

    Hopefully, Apple can exchange my Ipad I purchaded in the USA here in Brazil.

     

    I will let you all know.

  • 11. Re: New Ipad
    Encrypted11 Level 2 Level 2 (350 points)

    Good luck!