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iTunes stopped recognizing my iPhone 4 as a device.

978 Views 8 Replies Latest reply: Mar 25, 2013 3:27 AM by HELPMEMYPHONE DOES NOT WORK RSS
DebuMaguro Calculating status...
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May 11, 2012 8:58 PM

after googling possible solutions i followed Apple's support pages.  I have restarted the phone, restarted iTunes multiple times in different orders. I removed all apple components  from my XP PC  nogo ?   restarted the PC.   re-installed iTunes.  still nothing.   can anyone provide a solution betther than mine?  im considering throwing my phone through the nearest Apple store window.   Please help.  

iPhone 4, Windows XP, clean itunes install IOS current
  • randers4 Level 9 Level 9 (53,600 points)

    See http://support.apple.com/kb/TS1538.  Don't overlook # 1-6 at the bottom, especially # 2-3.

  • randers4 Level 9 Level 9 (53,600 points)

    If you haven't already, try a different usb to dock cable, make sure your case isn't interfering with a good connection to the connector on your phone and that your connector on your phone is clean.  Also, not sure how uninstalled iTunes, but if you don't follow this guide exactly it may not be successful: http://support.apple.com/kb/HT1925.

  • randers4 Level 9 Level 9 (53,600 points)

    Sound like you've done about everything.  If your other phones sync with this computer that would indicate that your computer is fine.  (If you aren't syncing these other phones with this computer I would disable automatic syncing in iTunes>Preferences>Devices>Prevent... and connect one to see if it is recognized.)  And if you've tried cables known to sync your other phones that would seem to narrow things down to your phone.  At that point I would start to suspect the dock connector at the bottom of the phone, and would examine it closely for damage (as well as cleaning it with a dry toothbrush).

     

    If you can, also try connecting it to a different computer with iTunes installed to see if it is recognized (again trying to isolate whether it's the computer or the phone).  If you do this be sure to first disable automatic syncing (in iTunes>Preferences>Devices>Prevent...) on any other computer you connect it to.

  • randers4 Level 9 Level 9 (53,600 points)

    Im mot sure what you mean.  Are you you saying that iTunes isn't recognizing your phone pn your son's computer either?  Also, you might want to post your question over in the iTunes forum, maybe the have some ideas.

  • HELPMEMYPHONE DOES NOT WORK Calculating status...

    Just turn off Icloud back up and try again. Go into your phone's settings - go to storage and backup turn icloud backup off at the bottom. - Worked for me after much head banging and cable changing.

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