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software update failed, iphone now not working

1408 Views 5 Replies Latest reply: May 18, 2012 6:53 AM by colinfromdunstable RSS
domfell Level 1 Level 1 (0 points)
Currently Being Moderated
May 13, 2012 2:20 PM

I recently tried to update the software on my iphone 4s through itunes, it appeared to be almost complete when I got an error message saying the update had failed. Now my phone will only load up to the screen saying I have to connect to itunes (pic of a USB pointing to the itunes logo), problem is that now itunes doesn't recognise the phone at all. I have tried all the troubleshooting ideas for itunes not recognising the phone but nothing has worked - USB connection is fine, have reinstalled itunes, apple mobile device program is working properly.. When connecting or disconnecting by plug the computer recognises it (makes the noise to say something's been plugged in/unplugged) however the phone doesn't show up in Computer either. Clearly I need to restore the phone but with itunes not recognising it I have no idea how to do so??

iPhone 4S, iOS 5.1.1

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